Posted 2016-02-18 10:03 AM Subject: RE: Thoughts on Diamond Cross saddles
I just want you to know what you are getting involved with if you purchase a saddle from these people. I was really excited to buy one of these when I first learned about them. Mike was very easy to talk to and really sold the saddle well. I am no expert on quality of saddles but to me they looked nice. I ordered it and had it paid for in full by the time it was complete. He told me that if there was anything I did not like about the saddle I could send it back and they would fix it at no price and that they would even pay for the shipping to be sent back to them. When his father called to tell me the saddle was done I went ahead and had them add one of their pads to the order. When I got my saddle the pad was not in the box. When I rode the saddle the first time it tore my legs up, granted this was from it being a new saddle. He told me to try it a few times and the leather would loosen up. After about the 5th ride it was better but I was not happy with the fit of the saddle or the seat. It did not make me feel like I was very secure. I kept messaging Mike asking if there was anything he would suggest or if I could send it back for a refund. He did not answer my questions just kept saying they would make it right. Then he finally got back to me a twice told me I could return it. I decided I did not like it and I told him I wanted to send it back. He never sent me the label like he told me in our orig. conversation he would do so I shipped it back on my dime. The pad that I ordered came about 2 weeks after the saddle so I sent it back too. After they received both he tells me he meant to say that they only take returns if the saddle is defective and that I had to take the saddle back. I ask him about the cost of the shipping and why he didn't make that clear when I ask about returning it, he had no answers for me. I asked if they were going to refund me for the pad that I did not want and he told me he could do that. When the saddle was sent back to me it had everything in it...including the pad I had been told I would be refunded for. I feel they are shaddy and have bad costumer service after they get your money.
Don't do it. You could buy a Double T or whatever they are and get a better product.
I haven't personally had a Diamond Cross, but my friend has. He had nothing but trouble with it. He's Suppose to get a replacement saddle (this has been going on for 3 years now), but the factory burned, then all Diamond Cross' paperwork was stolen, blah, blah, blah. Now he's suppose to get his money back. My friend just cornered the Diamond Cross people at the Panty Raid Futurity last Saturday. We'll see how this plays out.
Posted 2021-02-25 11:13 AM Subject: RE: Thoughts on Diamond Cross saddles
Keeper of the King Snake
Location: Dubach, LA
Opinions are like what? I would rather ride a piece of cardboard than a Double J or a Triple Creek. I'm a handmade just for me Larry Coats original snob. That said, I realize people exist who don't like Coats. Let's allow for opinions without running down a business.