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 Money Eating Baggage Owner
Posts: 9586
   
Location: Phoenix | I figured we could share what we've taken away from our job after observing customers....I feel like I have a lot of advice after working in car rental. I could write a book on how to travel. - Always make a reservation
- Do NOT put your house/car keys on a car rental key ring. Keep them in a zippered pocket in your purse.
- Don't make it so the only way to enter your home is the garage door opener. Even better--don't put your garage door opener in a rental car!
- Always label your baggage. You never know when it could be mistaken for someone else's.
- Always check your surroundings when you're leaving an area you probably won't see again for items you've left behind. (Rental car, restaurant, hotel).
- Have everything packed and tidy the day BEFORE you leave.
- DO install "Find My iPhone" on your Apple devices.
- Be kind, no matter how frustrated, tired and cranky you are. The meaner you are, the less likely I'll be inclined to help you to the fullest of my abilities, or hook you up with discounts.
?This is what I've learned from working in car rental that will ultimately benefit you. What can you tell me that's good to know that you've learned from your job? | |
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 Veteran
Posts: 294
Location: Drifting in the wind..... | I've got one:
"Stupid should hurt" also never rush the person who is doing repairs for you on (insert car/truck/tractor/harvester/whatever), rushing the mechanical fitter etc will not do you any favours..... trust us
I work in the mechanical engineering industry. It about says it all.  
Edited by Foxxracing 2013-11-20 6:19 AM
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Expert
Posts: 1488
| Foxxracing - 2013-11-20 6:12 AM
I've got one:
"Stupid should hurt" also never rush the person who is doing repairs for you on (insert car/truck/tractor/harvester/whatever ), rushing the mechanical fitter etc will not do you any favours..... trust us
I work in the mechanical engineering industry. It about says it all.
So Hammer went with a well thought out and articulated, properly formatted post based on her personal experience in the Rental Car Industry.
You went with a cliche,,,,,,hmmmm
And to the second part, if the Mechanic/tech/installer/fitter is slow or slower than promised and there is not something the they are doing that makes it tremendously better than the next one, you won't be in business long.
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 Midget Lover
Location: Kentucky | From a recruiter/HR standpoint:
- Always read the entire email before responding
- If you are actively applying for jobs/submitting resumes, answer your phone or check voicemails/emails often. You may only have a few shots before you are passed on.
- Spell check your resume.
- Open your schedule if you are asked to come to interview. You can skip the gym/dinner/car wash to come to interview if you want the position bad enough.
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Hungarian Midget Woman
Location: Midwest | Good lord, I could probably write a novel.
From the viewpoint of a general grunt worker at a vet clinic:
-if you are out somewhere, leash your dog. I don't care how good you think it will be, or how well it sticks by you, it can wander out and get hit by a car. It only takes a second.
-Your dog is not a person, don't treat them like one.
-While you may be flattered that your dog hates everyone but you, it's not very practical and may one day force you to put the thing down. Plus, when vet staff has to deal with your "baby", it's not a pleasant experience for you or the dog.
-Not all vets are created equal. I was lucky to work for some kind, honest people who knew their stuff. Not all are like that.
From a theater ticket clerk's point of view:
-Don't yell at the chick on the phone or behind the counter. She pretty much can't do anything for you but sell you tickets. If you are mad, ask for the manager and yell at her. Save both of you the trouble, frustration, and wasted breath.
-If you can't hear well, for God's sake get a hearing aide.
-If you plan on going to the theater, remind yourself somehow so you don't forget and miss your show. Most places will not do exchanges.
From a scientist's/Medical lab worker's POV:
-Not all doctors are created equal. If you have a medical condition, make the drive to a city. It's worth the trouble and gas money.
-Get a second opinion. There is almost always time and it can make a huge difference.
-Education does not mean someone has any practical problem solving or thinking skills. I have known PhD's who could not figure out how to use the timeclock (that actually happened). Be thankful for teachers that challenge you, and teach you HOW to think, not just what to think.
-Don't ever go to a county hospital. EVER! And you do NOT want the government controlling your healthcare.
-People are often promoted to their level of incompetence. That's life.
Also an aside if you will, I have been lucky enough to meet and work with exceptionally intelligent people who come from all parts of the world. I've met and befriended people from China, India, New Zealand, Australia, Indonesia, Egypt, Poland, the Czech Republic... I could go on. Gaining perspective on the cultures, religions, and viewpoints of others is an eye-opening and interesting look at the rest of the world. You learn how good we have it here in America, despite our issues. You also learn to have a conversation with someone with whom you may have differences in belief...and be open to their point of view. Finally, you learn that despite religious and cultural differences, most people in general, at a base level, are pretty much the same. Everyone wants to raise good kids, make enough money, and keep their family in good health. People are more alike than you think. | |
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 Hugs to You
Posts: 7550
Location: In The Land of Cotton | You can't fix stupid. | |
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 Ima Fickle Fan
Posts: 3547
Location: Texas | From various places I've worked:
Do not put super glue in the microwave to "loosen" it up. Not only will it stink up the building, but when the container is lined with some type of metal, the microwave will catch fire and short circuit.
Holsteins can be crazy and mean. They're not all like the happy cows of California and will run your @$$ over in the alleyway.
Do not eat jalapeno poppers on Monday that you cooked on Saturday and have sat in the oven since you cooked them. Cooking does not ensure that bacteria dies forever.
Only eat the food you bring to a work potluck. You don't want to know the number of people who don't wash their hands after using the restroom. Also, be in line first to get the food you brought.
Just because someone is a manager does not make them smart. In many cases, they're a manager because like cockroaches, they never die and end up in management due to seniority not ability.
Do not wear see-through pants to work. And if you choose to, make sure you wear underwear.
Edited by aggiejudger 2013-11-20 8:24 AM
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Elite Veteran
Posts: 738
Location: Anywhere my horses are ! Lost in Texas!!!!! | The Customer is always right,no matter what.  | |
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Veteran
Posts: 104
Location: The black prairie of Mississippi | Just a few points on business phone etiquette:
When you call to ask a question, please give me your name first before launching into a dissertation length description/question/problem.
Also, before you start chewing me out upon my answering the phone at least make sure you have the right person and office when we have five locations.
If you call with a serious question or problem please do not hold your screaming, crying child or constantly stop to scream at a child/husband/dog/etc. Get everything settled, and then call. I have no problem with children, I have one myself, but having to listen shrill childish screaming (no matter if it's you or your child) over the telephone is very rude.
When you call to ask for information, please have a pen and paper ready. Don’t call and ask a complex question, get your equally lengthy answer, and then say hold on let me get a pen and write that down.
If you call on a cell phone, please make sure you have adequate service.
If you call on a land line from a cordless phone please stay within a reasonable distance from the base.
Do not call me in a foul mood, chew me out, and then request a favor.
If you leave me a voicemail, and request a return call, please leave your phone number.
Edited by yogibear81 2013-11-20 9:51 AM
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 Cute Little Imp
Posts: 2747
Location: N Texas | I was a bank teller for a few years, and have a few tips:
1. If you come to the drive-thru, HAVE YOUR TRANSACTION READY! Don't pull up on a busy Friday or Saturday, ask for a deposit slip, then sit in your car for five minutes filling everything out, then ask for every transaction on your account for the last month. The drive-thru is for getting people in and out quickly.
2. Do not get mad at the teller when your account is several hundred dollars overdrawn and they won't give you cash back when you make a $50 deposit. It's not the tellers fault you spent more money than you had. Keep track of your spending.
3. Count your money before you leave. If I give you $10 cash back, you leave, then 20 minutes later come back and say I never gave it to you, then my drawer balances to the penny, sorry, you're outta luck.
4. If you only have a savings account, and only have $5 in it, don't be surprised when we won't cash your $500 personal check, and won't cash all of your friends' paychecks.
5. If you accidentally drive off with the drive-thru tube that is used for sending stuff back and forth, please don't be too embarrassed to bring it back. Those things are expensive.
6. If a drive-thru lane is closed, it's for a reason. Please don't pull up, call the teller, and ask to send your stuff in when there are five cars already waiting in each lane. You're not special, and don't get to cut.
I could go on and on, I saw a lot while working at the credit union!
Edited by Gunner11 2013-11-20 10:09 AM
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Cute Little Imp
Posts: 2747
Location: N Texas | aggiejudger - 2013-11-20 8:21 AM From various places I've worked: Do not put super glue in the microwave to "loosen" it up. Not only will it stink up the building, but when the container is lined with some type of metal, the microwave will catch fire and short circuit. Holsteins can be crazy and mean. They're not all like the happy cows of California and will run your @$$ over in the alleyway. Do not eat jalapeno poppers on Monday that you cooked on Saturday and have sat in the oven since you cooked them. Cooking does not ensure that bacteria dies forever. Only eat the food you bring to a work potluck. You don't want to know the number of people who don't wash their hands after using the restroom. Also, be in line first to get the food you brought. Just because someone is a manager does not make them smart. In many cases, they're a manager because like cockroaches, they never die and end up in management due to seniority not ability. Do not wear see-through pants to work. And if you choose to, make sure you wear underwear.
I want to add that leggings are NOT pants! They are meant to be worn under a long shirt or a dress that covers your butt! | |
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Extreme Veteran
Posts: 596
Location: Somewhere in the middle of nowhere | The education world can be just as...umm, difficult:
If you sign up your child for homeschool: - DO NOT ask when your child will get their books...that is your responsibility.
- DO NOT call requesting a different number for the State Homeschool just because you ran out of minutes on your prepaid cell phone...it still won't work.
- DO NOT ask if a relative can teach your child if you choose to homeschool....the requirements are already few and far between
- DO NOT ask me who just called you! This is a DISTRICT school number that comes up....I DON'T KNOW! If its about a job maybe they will call back, if its about your kids maybe they will call back...
If you want to Homeschool your kid because that is your answer to not being able to get your kid out of bed and they are only in Jr. High...Good Luck to you, there are lots more things to come! | |
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Money Eating Baggage Owner
Posts: 9586
Location: Phoenix | These are great!!
I have more: - When you're calling in for something, get to the point. Tell me what you need. I don't care about the back story, and half the time it isn't even relevant.
- Do not call from a house with high ceilings, wood floors, and children. End of story. Echoing, amplified screaming children is not what I want to hear while trying to hear/help you.
- From fast food stance: don't ***** to the cashier about the prices. She didn't decide them!!
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 Uh....never mind
Posts: 2696
Location: Midwest Farmer's Daughter: Central Illinois | I am guilty of the long-winded explanations when I make calls. I'm just long-winded in general. But anyway...
- Just because you didn't set your trash out to be picked up for two months doesn't mean you don't have to pay your bill. You still pay the satellite bill when your TV is off, right?
- Landlords are responsible for damage caused by storms. A landlord asking a renter why they didn't tarp &/or attempt to fix the holes in the roof from the tornado last week is completely unacceptable.
- If you want to sit in a smoking section, but opt to go to non-smoking because it's faster seating, & then start smoking...you will be asked to leave the restaurant.
- MAKE YOUR CHILDREN MIND IN PUBLIC. This means restaurants, retail stores, the DMV...EVERYWHERE. If you don't want to make them behave, don't take your bad little bratty kids out in public, how about that?
- In the same breath, teach your kids not to run up to every dog they see, scream "doggie!" & try to grab it.
- Whoever came up with the idea of telemarketing & robo calls needs to be hanged by their toes over a pool of jumping piranhas while people throw hot coals at them. Or something along those lines. | |
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I Really Love Jeans
Posts: 3173
Location: North Dakota | Don't call my number and then say, "who is this?" Don't ask me if I will trade when I already have in the ad that I will not take trades. Don't pull out in front of a three horse trailer and hit your brakes!!! Don't park so close to my door I can't get in my car! Treat people the way you want to be treated!! | |
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Cute Little Imp
Posts: 2747
Location: N Texas | angelica - 2013-11-20 1:47 PM Don't call my number and then say, "who is this?" Don't ask me if I will trade when I already have in the ad that I will not take trades. Don't pull out in front of a three horse trailer and hit your brakes!!! Don't park so close to my door I can't get in my car! Treat people the way you want to be treated!!
If I'm driving in the left lane on the highway, don't cut me off and then proceed to go SLOWER than the lane you were just in! | |
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 GRD's Fan Club Advisior
Posts: 6750
Location: Lost in Texas | When you call to find out how much your ticket is, please speak clearly.
If I ask you to spell your name, don't rattle it off like I know what it is.
Don't get ticked if you're on a cell phone and I ask you to repeat yourself because you're cutting in and out.
Don't get ****y when I tell you how much your ticket is, I didn't set the prices and no I can't negotiate, or "give your a break" on it either. It's also not my fault that you can't afford said ticket. Don't jump all over me and tell me were in a depression and you're not paying the government!
When you call me and say I got a letter in the mail from yall what is it? Either give me your name, or tell me what it says on it.. we send more then one out.
If you can't speak english either find someone that does to translate, or be very patient with me trying to understand your very broken english.
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 Chicken Chick
Posts: 3562
Location: Texas | yogibear81 - 2013-11-20 9:50 AM Just a few points on business phone etiquette: When you call to ask a question, please give me your name first before launching into a dissertation length description/question/problem. Also, before you start chewing me out upon my answering the phone at least make sure you have the right person and office when we have five locations. If you call with a serious question or problem please do not hold your screaming, crying child or constantly stop to scream at a child/husband/dog/etc. Get everything settled, and then call. I have no problem with children, I have one myself, but having to listen shrill childish screaming (no matter if it's you or your child) over the telephone is very rude. When you call to ask for information, please have a pen and paper ready. Don’t call and ask a complex question, get your equally lengthy answer, and then say hold on let me get a pen and write that down. If you call on a cell phone, please make sure you have adequate service. If you call on a land line from a cordless phone please stay within a reasonable distance from the base. Do not call me in a foul mood, chew me out, and then request a favor. If you leave me a voicemail, and request a return call, please leave your phone number.
You must not have a husband like mine. He has this wierd sense that tells him I am on the phone. Just this week I was on the phone with a company and my husband decides it is play time. I have him yelling, my 9 year old screaming things like "Hi-YA!!" and "I'll never give up!!" while doing his karate moves on my husband. The Boxer is barking like crazy at my husband and trying to bite him because he is wrestling with my son... then the Doberman is barking at the Boxer because the Boxer is barking. Husband is yelling at me to call my dog off. It is like a circus when they get all stirred up and I don't understand why it has to be when I am on the phone.
If I go to the other room I swear they follow me, or they get tired of the dogs barking so they lock them in the room with me... the dogs are still barking because they can hear them in the livingroom.
So whoever is on the phone gets to hear me tell them how rude they are when I am obviously on the phone.
I can't win when it comes to calm, quiet phone calls. It isn't my fault... really lol. | |
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Hungarian Midget Woman
Location: Midwest | -Here's another one. Don't call the medical lab directly to get your test results.... as much as we'd like to give them to you, you have to get results from your physician.
-We also don't know when your next doctor's appointment is. | |
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Veteran
Posts: 104
Location: The black prairie of Mississippi | pinx05 - 2013-11-20 2:12 PM
yogibear81 - 2013-11-20 9:50 AM Just a few points on business phone etiquette: When you call to ask a question, please give me your name first before launching into a dissertation length description/question/problem. Also, before you start chewing me out upon my answering the phone at least make sure you have the right person and office when we have five locations. If you call with a serious question or problem please do not hold your screaming, crying child or constantly stop to scream at a child/husband/dog/etc. Get everything settled, and then call. I have no problem with children, I have one myself, but having to listen shrill childish screaming (no matter if it's you or your child) over the telephone is very rude. When you call to ask for information, please have a pen and paper ready. Don’t call and ask a complex question, get your equally lengthy answer, and then say hold on let me get a pen and write that down. If you call on a cell phone, please make sure you have adequate service. If you call on a land line from a cordless phone please stay within a reasonable distance from the base. Do not call me in a foul mood, chew me out, and then request a favor. If you leave me a voicemail, and request a return call, please leave your phone number.
You must not have a husband like mine. He has this wierd sense that tells him I am on the phone. Just this week I was on the phone with a company and my husband decides it is play time. I have him yelling, my 9 year old screaming things like "Hi-YA!!" and "I'll never give up!!" while doing his karate moves on my husband. The Boxer is barking like crazy at my husband and trying to bite him because he is wrestling with my son... then the Doberman is barking at the Boxer because the Boxer is barking. Husband is yelling at me to call my dog off. It is like a circus when they get all stirred up and I don't understand why it has to be when I am on the phone.
If I go to the other room I swear they follow me, or they get tired of the dogs barking so they lock them in the room with me... the dogs are still barking because they can hear them in the livingroom.
So whoever is on the phone gets to hear me tell them how rude they are when I am obviously on the phone.
I can't win when it comes to calm, quiet phone calls. It isn't my fault... really lol.
As long as you're trying I understand! It's one thing to get interrupted when you think everything is cool, it's another to make a phone call with a crying screaming child in your arms. Not cool. LOL | |
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 Horsey Gene Carrier
Posts: 1888
Location: LaBelle, Florida | Don't **** off the girl who can 'get it done' when you need something or someone to fix, purchase, bring you something for work. Bribes in chocolate almost always work.
I swear it took me 3 months to teach a man 15 years older than me manners (at work). He finally did learn a bit, although it was about to get ugly on one or two occasions. | |
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 I hate cooking and cleaning
Posts: 3310
Location: Jersey Girl | Gunner11 - 2013-11-20 11:06 AM I was a bank teller for a few years, and have a few tips: 1. If you come to the drive-thru, HAVE YOUR TRANSACTION READY! Don't pull up on a busy Friday or Saturday, ask for a deposit slip, then sit in your car for five minutes filling everything out, then ask for every transaction on your account for the last month. The drive-thru is for getting people in and out quickly. 2. Do not get mad at the teller when your account is several hundred dollars overdrawn and they won't give you cash back when you make a $50 deposit. It's not the tellers fault you spent more money than you had. Keep track of your spending. 3. Count your money before you leave. If I give you $10 cash back, you leave, then 20 minutes later come back and say I never gave it to you, then my drawer balances to the penny, sorry, you're outta luck. 4. If you only have a savings account, and only have $5 in it, don't be surprised when we won't cash your $500 personal check, and won't cash all of your friends' paychecks. 5. If you accidentally drive off with the drive-thru tube that is used for sending stuff back and forth, please don't be too embarrassed to bring it back. Those things are expensive. 6. If a drive-thru lane is closed, it's for a reason. Please don't pull up, call the teller, and ask to send your stuff in when there are five cars already waiting in each lane. You're not special, and don't get to cut. I could go on and on, I saw a lot while working at the credit union!
Aaahh that brings back so many memories! I was in banking for 15 years and felt exactly the same way. But would like to add one more:
Don't get so ticked at the teller for asking for ID. New tellers are not shown a "known customer" list to memorize when they are hired or covering at another office. Asking for ID is for your protection. | |
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I hate cooking and cleaning
Posts: 3310
Location: Jersey Girl | From a Customer Service (Call Center) point of view:
-Please get to the point and the reason for your call. I don't need to hear what your neighbor did or did not recieve versus what you did or did not
-Constantly interrupting and/or talking over the CSR doesn't get your problem solved. allow the the agent to answer you;
- Don't call if you already know the answer. You are wasting my time and yours
-Write down info so I don't have to repeat it FOUR times
-If you recieve a notice, READ IT!!!! What you need to do is clearly detailed in black and white | |
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Life Advice You've Learned From Stupid People...