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Veteran
Posts: 297
 
| I bought a pair of ferrini boots off a website. I have always wore them and always liked them. Well after I received my boots a month late I tried them on and the cloth in the boots are ripped up and bunched up on the edges.. I called the shop I ordered them from and they want me to pay for shipping to return them, shipping for my new ones AND 10% of my purchase cost to restock the item.. What would you do. |
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 Elite Veteran
Posts: 1092
Location: OK | Ask to talk to a manager. Usually that will get your shipping paid for. Don't be rude or crazy. Just tell them that when ordering boots in the future, since you don't know what condition Ferrinis will arrive in, you will be buying somewhere else.
10%, heck no. They should give you some kind of coupon or something for your trouble. I wouldn't pay that shipping either.....
People like that make me mad.
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Elite Veteran
Posts: 1092
Location: OK | It would be good to record these conversations, let them know you are recording them, and report them to the Better Business Bureau if they don't help you. They should have checked those boots before sending them out....
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Veteran
Posts: 297
| Thank you.. I was shocked when they were telling me what all I would have to pay for.. Shipping is 25 each way. So 50$ there plus 10%. Gesh!
I'm going to try again after the holidays. |
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  Fact Checker
Posts: 16575
 
Location: Displaced Iowegian | $25 shipping? Wow........where did you buy these boots? If not from one of the more reputable dealers, they could, very well, be seconds. Many of these "discount" western stores sell seconds! |
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Veteran
Posts: 297
| They only shipped priority |
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 A Somebody to Everybody
Posts: 41354
Location: Under The Big Sky Of Texas | NJJ - 2013-12-23 7:12 PM $25 shipping? Wow........where did you buy these boots? If not from one of the more reputable dealers, they could, very well, be seconds. Many of these "discount" western stores sell seconds!
I agree 25 for shipping seems to be a bit much, and I think they should be paying both ways. Got to watch some of these places, yes there is a few that has seconds around here. |
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 Horsezips Number One Fan
Posts: 3519
Location: on a horse | PokiesTrick - 2013-12-23 7:37 PM
They only shipped priority
Even Priority isn't $25. They are charging you a handling fee as well. JMO |
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Holy Fruit Loops!
Posts: 1708
Location: Colorado | Southtxponygirl - 2013-12-23 8:25 PM NJJ - 2013-12-23 7:12 PM $25 shipping? Wow........where did you buy these boots? If not from one of the more reputable dealers, they could, very well, be seconds. Many of these "discount" western stores sell seconds! I agree 25 for shipping seems to be a bit much, and I think they should be paying both ways. Got to watch some of these places, yes there is a few that has seconds around here.
If you drive to a store (Walmart) etc. and buy something. Then take it back to return, are they responsible for your time and gas? Of course not.
Everyone should read and Understand the return policies BEFORE purchasing at a brick and mortar store or an internet site.
karen |
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Holy Fruit Loops!
Posts: 1708
Location: Colorado | PokiesTrick - 2013-12-23 6:59 PM Thank you.. I was shocked when they were telling me what all I would have to pay for.. Shipping is 25 each way. So 50$ there plus 10%. Gesh! I'm going to try again after the holidays.
You have had the boots for over a month now and are talking about waiting for two more weeks....
Not a great idea. Go to the web site and read their return policy. You may very well be over the time limit now.
karen |
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A Somebody to Everybody
Posts: 41354
Location: Under The Big Sky Of Texas | Stitch4k9 - 2013-12-23 9:41 PM Southtxponygirl - 2013-12-23 8:25 PM NJJ - 2013-12-23 7:12 PM $25 shipping? Wow........where did you buy these boots? If not from one of the more reputable dealers, they could, very well, be seconds. Many of these "discount" western stores sell seconds! I agree 25 for shipping seems to be a bit much, and I think they should be paying both ways. Got to watch some of these places, yes there is a few that has seconds around here.
Everyone should read and Understand the return policies BEFORE purchasing at a brick and mortar store or an internet site.
karen
Wow!!!! Ok |
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Holy Fruit Loops!
Posts: 1708
Location: Colorado | Southtxponygirl - 2013-12-23 10:11 PM Stitch4k9 - 2013-12-23 9:41 PM Southtxponygirl - 2013-12-23 8:25 PM NJJ - 2013-12-23 7:12 PM $25 shipping? Wow........where did you buy these boots? If not from one of the more reputable dealers, they could, very well, be seconds. Many of these "discount" western stores sell seconds! I agree 25 for shipping seems to be a bit much, and I think they should be paying both ways. Got to watch some of these places, yes there is a few that has seconds around here.
Everyone should read and Understand the return policies BEFORE purchasing at a brick and mortar store or an internet site.
karen
I take it you disagree?
Had the OP known the return policy Before purchasing chances are she would not have given this company her business.
karen
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A Somebody to Everybody
Posts: 41354
Location: Under The Big Sky Of Texas | Stitch4k9 - 2013-12-23 10:22 PM Southtxponygirl - 2013-12-23 10:11 PM Stitch4k9 - 2013-12-23 9:41 PM Southtxponygirl - 2013-12-23 8:25 PM NJJ - 2013-12-23 7:12 PM $25 shipping? Wow........where did you buy these boots? If not from one of the more reputable dealers, they could, very well, be seconds. Many of these "discount" western stores sell seconds! I agree 25 for shipping seems to be a bit much, and I think they should be paying both ways. Got to watch some of these places, yes there is a few that has seconds around here.
Everyone should read and Understand the return policies BEFORE purchasing at a brick and mortar store or an internet site.
karen
Had the OP known the return policy Before purchasing chances are she would not have given this company her business.
karen
OK  |
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Fact Checker
Posts: 16575
Location: Displaced Iowegian | Stitch4k9 - 2013-12-23 9:41 PM Southtxponygirl - 2013-12-23 8:25 PM NJJ - 2013-12-23 7:12 PM $25 shipping? Wow........where did you buy these boots? If not from one of the more reputable dealers, they could, very well, be seconds. Many of these "discount" western stores sell seconds! I agree 25 for shipping seems to be a bit much, and I think they should be paying both ways. Got to watch some of these places, yes there is a few that has seconds around here.
Everyone should read and Understand the return policies BEFORE purchasing at a brick and mortar store or an internet site.
karen
I had to laugh at this one.....because....I purchased a microwave from Walmart....got the box home and it was a USED microwave in the box....called the store and YES....they gave me a $10 gift card for my trouble of returning it and getting a new one....because....it was THEIR fault......same thing with this situation. If they sold her "defective" boots or are knowingly selling seconds....they ARE responsible! Good customer service requires a little give from the retailer.
However, I do agree that she has probably waited too long and I certainly would not wait another two weeks...... |
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Hungarian Midget Woman
Location: Midwest | NJJ - 2013-12-24 8:16 AM Stitch4k9 - 2013-12-23 9:41 PM Southtxponygirl - 2013-12-23 8:25 PM NJJ - 2013-12-23 7:12 PM $25 shipping? Wow........where did you buy these boots? If not from one of the more reputable dealers, they could, very well, be seconds. Many of these "discount" western stores sell seconds! I agree 25 for shipping seems to be a bit much, and I think they should be paying both ways. Got to watch some of these places, yes there is a few that has seconds around here.
Everyone should read and Understand the return policies BEFORE purchasing at a brick and mortar store or an internet site.
karen
However, I do agree that she has probably waited too long and I certainly would not wait another two weeks......
Edited by barrelracr131 2013-12-24 8:22 AM
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 Cute Little Imp
Posts: 2747
Location: N Texas | Stitch4k9 - 2013-12-23 9:41 PM
Southtxponygirl - 2013-12-23 8:25 PM NJJ - 2013-12-23 7:12 PM $25 shipping? Wow........where did you buy these boots? If not from one of the more reputable dealers, they could, very well, be seconds. Many of these "discount" western stores sell seconds! I agree 25 for shipping seems to be a bit much, and I think they should be paying both ways. Got to watch some of these places, yes there is a few that has seconds around here.
Everyone should read and Understand the return policies BEFORE purchasing at a brick and mortar store or an internet site.
karen
When you purchase an item in person at a store, you have the opportunity to physically inspect it before deciding to purchase it. When buying online, you trust them to send you non-defective merchandise, and if what they send you is messed up, then the purchaser shouldn't be responsible for paying for shipping to fix the company's mistake. |
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Fact Checker
Posts: 16575
Location: Displaced Iowegian | barrelracr131 - 2013-12-24 8:21 AM NJJ - 2013-12-24 8:16 AM Stitch4k9 - 2013-12-23 9:41 PM Southtxponygirl - 2013-12-23 8:25 PM NJJ - 2013-12-23 7:12 PM $25 shipping? Wow........where did you buy these boots? If not from one of the more reputable dealers, they could, very well, be seconds. Many of these "discount" western stores sell seconds! I agree 25 for shipping seems to be a bit much, and I think they should be paying both ways. Got to watch some of these places, yes there is a few that has seconds around here.
Everyone should read and Understand the return policies BEFORE purchasing at a brick and mortar store or an internet site.
karen
However, I do agree that she has probably waited too long and I certainly would not wait another two weeks......
You are correct...they arrived a month late....I still would not wait to send them back or to get "some" satisfaction from the company. The sooner....the better.... |
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Hungarian Midget Woman
Location: Midwest | NJJ - 2013-12-24 9:19 AM barrelracr131 - 2013-12-24 8:21 AM NJJ - 2013-12-24 8:16 AM Stitch4k9 - 2013-12-23 9:41 PM Southtxponygirl - 2013-12-23 8:25 PM NJJ - 2013-12-23 7:12 PM $25 shipping? Wow........where did you buy these boots? If not from one of the more reputable dealers, they could, very well, be seconds. Many of these "discount" western stores sell seconds! I agree 25 for shipping seems to be a bit much, and I think they should be paying both ways. Got to watch some of these places, yes there is a few that has seconds around here.
Everyone should read and Understand the return policies BEFORE purchasing at a brick and mortar store or an internet site.
karen
However, I do agree that she has probably waited too long and I certainly would not wait another two weeks......
Agree
then i'd never order from them again, lol |
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A Somebody to Everybody
Posts: 41354
Location: Under The Big Sky Of Texas | barrelracr131 - 2013-12-24 9:28 AM NJJ - 2013-12-24 9:19 AM barrelracr131 - 2013-12-24 8:21 AM NJJ - 2013-12-24 8:16 AM Stitch4k9 - 2013-12-23 9:41 PM Southtxponygirl - 2013-12-23 8:25 PM NJJ - 2013-12-23 7:12 PM $25 shipping? Wow........where did you buy these boots? If not from one of the more reputable dealers, they could, very well, be seconds. Many of these "discount" western stores sell seconds! I agree 25 for shipping seems to be a bit much, and I think they should be paying both ways. Got to watch some of these places, yes there is a few that has seconds around here.
Everyone should read and Understand the return policies BEFORE purchasing at a brick and mortar store or an internet site.
karen
However, I do agree that she has probably waited too long and I certainly would not wait another two weeks......
then i'd never order from them again, lol
Anytime I buy something while shopping for it and I am AT the store, I do try it on to make sure it all fits, are if something that can be damage I pull it out of the box to make sure its not broken. There is a few things that had to be returned for some reason, but just did it the next time I had to go back to town, no biggie on my part.
I have bought a pair of boots from a mail order and I got the wrong size called them up they send me a return label and shipped the right ones back to me all at their own cost, I was willing to pay for the shipping because it was my mistake, but nope they payed both ways, great company and I still shop with them. And I think this should be the way for the OP, just dont wait to long to do this.
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 Undercover Amish Mafia Member
Posts: 9992
Location: Kansas | NJJ - 2013-12-23 7:12 PM $25 shipping? Wow........where did you buy these boots? If not from one of the more reputable dealers, they could, very well, be seconds. Many of these "discount" western stores sell seconds!
agreed |
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Veteran
Posts: 297
| They were a Christmas gift so thats why they were purchased a month ago. But they forgot to ship them and when my mom called they then shipped them. So they might have been purchased a month ago but j just recently got them. |
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 Money Eating Baggage Owner
Posts: 9586
Location: Phoenix | THEY sent you the defective boots, THEY need to cover the cost to return.
I would explain the situation. The boots arrived in unsatisfactory condition....they need to fix their mistake.
Edited by hammer_time 2013-12-24 1:12 PM
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 I Prefer to Live in Fantasy Land
Posts: 64864
Location: In the Hills of Texas | I bought a pair of Twisted X boots from Boot Barn and when I got them they were scuffed up. I called them and they paid for the shipping to return them and sent me out another pair.
I just bought a pair of Twisted X boots from Schneiders and they didn't fit. I had to pay return shipping so I wasn't going to take a chance and just returned them instead of trying a different size. They sent me a check once they received them. It cost $12.00 to return them.
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Elite Veteran
Posts: 617
| Since its a situation where the boots are defective i think THEY should cover everything!! Why should you pay for them sending you crappy merchandise? If they didn't fit your feet or you just didn't like them that would be another story...
I'd be ticked  |
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Veteran
Posts: 297
| Thanks guys! I didn't think I was in the wrong since they were defective |
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I Prefer to Live in Fantasy Land
Posts: 64864
Location: In the Hills of Texas | PokiesTrick - 2013-12-24 4:29 PM Thanks guys! I didn't think I was in the wrong since they were defective
I also believe since they were defective...You shouldn't have to pay anything.
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Meanest Teacher!!!
Posts: 8555
Location: sunny california | sounds like a nice little scam going. they send out the wrong or damaged goods and make all kinds of money on restocking fees and shipping. |
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Is this right?