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Why does Chevrolet not stand behind there trucks???
Rodeo_cowgirl
Reg. Jan 2007
Posted 2014-03-20 9:26 AM
Subject: Why does Chevrolet not stand behind there trucks???



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Ok so thus is a vent if you didn't get that from the title.I have an 06 Chevrolet truck. I am the second owner. A vet had it before me. I have had some issuse late lay with it......Every thing that has gone wrong with my truck is a KNoW CHEVY Issue..... I HAVE HAD THE dealership tell me this but there was no recall because they did not deam them a safety isuse.....how the hell is a truck over heating repeatedly due to chevy not putting in the right cold air intake) not a safety issue or the trany lines falling apart very few years and now apparently they have a timing issue with the ignition switch and brake system so the truck thinks that something is wrong with the brakes and it will not start.......and everytime I call the dealership they tell me OH Ya that happen on every truck from that year and we can fix it for xxxxxx....Why hasn't Chevy recalled there trucks for known issues?? Why should I have to fix a problem chevy has known about since the truck came off the assembly line......I have bought beater cars for $750 that run better then my 16K truck....and trust me I didn't take near as good of care of my $750 car....hell I only changed the oil one time in 10 years....my truck gets babied regular matenance new filters new oil every 7K new ect ect...
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Rodeo_cowgirl
Reg. Jan 2007
Posted 2014-03-20 9:32 AM
Subject: RE: Why does Chevrolet not stand behind there trucks???



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Location: home for the winter...what a dumb idea
BTW I had an 01 dodge that the transfer case went out on in 2011 called the dealership and they would put a new on in for free because it hadn't had one under warranty and it was a known issue for that year of dodge...
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Three 4 Luck
Reg. Sep 2003
Posted 2014-03-20 9:35 AM
Subject: RE: Why does Chevrolet not stand behind there trucks???



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 There have been 3 recalls on my Chevy traverse and only one was a safety issue.  GM bought my dad's 2011 pickup back because the design of the air filter let dust into it.  I don't know what makes them fix some common issues and not others.
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Murphy
Reg. Dec 2007
Posted 2014-03-20 9:41 AM
Subject: RE: Why does Chevrolet not stand behind there trucks???



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Chevy is not going to replace parts on an 8 year old vehicle with no warranty that doesn't have a recall on it. I'm sure recalls have to go through a certain process in order to be replaced for free. There are MANY vehicles are there that have "known" problems that aren't recalled. I can think of a few on Mustangs, Powerstrokes, and Explorers. 

If you don't want to deal with the maintenance of it, I would sell it. Cold air intakes aren't stock (or at least not on the vehicles I've owned). I've also never heard of a vehicle not starting because there is something wrong with the brakes. Can you take it to another dealer, or a reputable shop? 
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Rodeo_cowgirl
Reg. Jan 2007
Posted 2014-03-20 9:45 AM
Subject: RE: Why does Chevrolet not stand behind there trucks???



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Three 4 Luck - 2014-03-20 9:35 AM

 There have been 3 recalls on my Chevy traverse and only one was a safety issue.  GM bought my dad's 2011 pickup back because the design of the air filter let dust into it.  I don't know what makes them fix some common issues and not others.

Well I just got off the phone with GM and told the that the only way I was going to stop calling them repeatedly was if they fixed my truck or bought it for blue book value ...
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lindseylou2290
Reg. Aug 2013
Posted 2014-03-20 9:46 AM
Subject: RE: Why does Chevrolet not stand behind there trucks???



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I have never heard of a vehicle manufacturer fixing things on an 8 year old vehicle without warranty either ...

FYI ... the warranty expired on my 08 Chevy 1500 this past summer. I had 2 lifters go bad a month ago ... my local dealership rigged me a deal on a good faith warranty with the truck, I paid $1000 all said and done on it - they replaced all the lifters and the cam shaft on my truck.

Maybe try another dealership?
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Rodeo_cowgirl
Reg. Jan 2007
Posted 2014-03-20 9:56 AM
Subject: RE: Why does Chevrolet not stand behind there trucks???



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Location: home for the winter...what a dumb idea
I would not be so mad if it was just a fluke and happened to be an issue with just my truck but what makes me mad it that they know its an issue.
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Murphy
Reg. Dec 2007
Posted 2014-03-20 10:01 AM
Subject: RE: Why does Chevrolet not stand behind there trucks???



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Rodeo_cowgirl - 2014-03-20 10:56 AM I would not be so mad if it was just a fluke and happened to be an issue with just my truck but what makes me mad it that they know its an issue.

If every car manufacturer fixed or replaced every vehicle with an issue, they would be bankrupt. It is what it is.
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NJJ
Reg. Jul 2006
Posted 2014-03-20 10:13 AM
Subject: RE: Why does Chevrolet not stand behind there trucks???


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Just because it is an known issue, most dealerships will NOT fix or the manufacturers will NOT issue a recall unless it is a "safety" issue....Your truck is EIGHT years old....seems a little unrealistic to expect Chevy to cover the problems.  You bought a lemon and now you have the choice to either trade or sell it.....
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CYA Ranch
Reg. Feb 2008
Posted 2014-03-20 10:19 AM
Subject: RE: Why does Chevrolet not stand behind there trucks???


Military family

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I think your asking a lot for an old vehicle.  If it ticks you off so bad sell it and buy something else. 
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Gunner11
Reg. Mar 2011
Posted 2014-03-20 10:22 AM
Subject: RE: Why does Chevrolet not stand behind there trucks???



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I have a 2005 Dodge 2500...took it in for some work and was told "yeah that's pretty common for that year model". Do you think they fixed it for free? Nope!
Like Murphy said, if manufacturers recalled vehicles for every little problem, they'd never be caught up.
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Gunner11
Reg. Mar 2011
Posted 2014-03-20 10:24 AM
Subject: RE: Why does Chevrolet not stand behind there trucks???



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Rodeo_cowgirl - 2014-03-20 9:32 AM

BTW I had an 01 dodge that the transfer case went out on in 2011 called the dealership and they would put a new on in for free because it hadn't had one under warranty and it was a known issue for that year of dodge...

Maybe you should go back to Dodge
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MO gal
Reg. Apr 2008
Posted 2014-03-20 12:19 PM
Subject: RE: Why does Chevrolet not stand behind there trucks???




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I've got an '06 Dodge 3500 dually and I've had to fix/repalce: bearing in front differential, tie rod ends, leak rear differential, upper and lower bearing in front, u-joints (1 once and other one 2x), fly wheel, clutch, muffler, 2 sets of tires, and drive shaft or something like (under warranty). On less than 120k miles. most of these the last 2 years. I might be off on some of my terminology on exactly what the thinga-ma-bob, dealy is called, but still hit my pocket book. That back u-joint is only lasting about 50-70k miles.
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barrelchick617
Reg. Jul 2011
Posted 2014-03-20 12:32 PM
Subject: RE: Why does Chevrolet not stand behind there trucks???



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Depending on your mileage and dealers around you, you can buy an extended warrantee for your truck and it should cover most if not all things that go wrong. I have an 04 Chevy 3500 dually that just (literally at the beginning of the month) rolled 100K miles, and I purchased an extended warrantee when I purchased the truck 3.5 years ago, which just ran out in November, so just before it ran out, I chose to purchase another one. Cost me about $4,000, but literally everything other than general maintenance is covered for $100 deductible. Saved my butt last month when I took the truck in and they did over $1000 in repairs and it cost me $100. So yes, so far it hasn't paid for itself yet, but its nice to have when anything goes wrong. Towing is covered, loaner car is covered along with most repairs.
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lonely va barrelxr
Reg. Apr 2005
Posted 2014-03-20 12:42 PM
Subject: RE: Why does Chevrolet not stand behind there trucks???



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I don't want to hear about it.  I've got a 6.0 Powerstroke.   
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applover20
Reg. Jul 2007
Posted 2014-03-20 12:57 PM
Subject: RE: Why does Chevrolet not stand behind there trucks???



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I had a 2003 Dodge dually and the transfer case locked up and bascially exploded while going 75 mph on the interstate. Tore out the fuel lines, brake lines, wiring harness, cracked the cab of the truck, lots of damage and probably one of the scariest things to happen to me on the interstate!! My insurance company actually ended up totaling out my truck because of all the damage caused from a mechanical malfunction. And guess what the insurance adjuster said... they had seen this issue in numerous other Dodge trucks. Now I considered this to be a safety issue and Dodge never did a recall on the problem. So it's not just Chevy that has issues.
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MC1993
Reg. Mar 2013
Posted 2014-03-20 1:05 PM
Subject: RE: Why does Chevrolet not stand behind there trucks???



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lonely va barrelxr - 2014-03-20 1:42 PM

I don't want to hear about it.  I've got a 6.0 Powerstroke.   

HAHAHAH love this!!! Nothing like a good ole' stroker!!!

Personally I own a GMC 2500HD Duramax, and sure we've had our differences (Alternator, body rust, fuel pressure regulator) BUT it is also an older truck, ANNND I am dating the Mechanic, so he's having a hard time saying no when I need it fixed. MOST Duramaxes will roll over a million KM (I’m in Canada!) and have the best Tranny out there (Good Ole Allison!)

You have to remember every truck maker has their flaws (ask any Ford owner) some definitely worse than others. The best thing you can do is find a reliable mechanic who can keep you on the road. In Canada at least a lot of parts are on Warranty so even if they break again you are covered.
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nothome-gone racin
Reg. Oct 2003
Posted 2014-03-20 1:20 PM
Subject: RE: Why does Chevrolet not stand behind there trucks???



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They can't warranty everything-  and a known issue is different than a recall.  It just means they have seen this issue before and know how to fix it.  I work for a Dodge dealer- warranty is pretty strict on their rules.  If you are out of factory warranty and want goodwill  better fit this list- are you the original owner? How far out is it? Were you offered a service contract? Are they a loyal customer?  How much assistance are they wanting?  They always want participation from vehicle owner and they don't help often after 2 years past warranty expiration.  My District Manager does not like being told what she is going to do- she would give you no assistance after demanding it or a buy back.  Sorry but Chrysler is the easiet to goodwill with- GM next and Ford- forget it!
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NJJ
Reg. Jul 2006
Posted 2014-03-20 3:54 PM
Subject: RE: Why does Chevrolet not stand behind there trucks???


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barrelchick617 - 2014-03-20 12:32 PM Depending on your mileage and dealers around you, you can buy an extended warrantee for your truck and it should cover most if not all things that go wrong. I have an 04 Chevy 3500 dually that just (literally at the beginning of the month) rolled 100K miles, and I purchased an extended warrantee when I purchased the truck 3.5 years ago, which just ran out in November, so just before it ran out, I chose to purchase another one. Cost me about $4,000, but literally everything other than general maintenance is covered for $100 deductible. Saved my butt last month when I took the truck in and they did over $1000 in repairs and it cost me $100. So yes, so far it hasn't paid for itself yet, but its nice to have when anything goes wrong. Towing is covered, loaner car is covered along with most repairs.

Wouldn't it have been better to put that $4000 in a savings account........more than likely, you will never use it....most money managers advise AGAINST buying extended warranties! 
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GoGaited
Reg. May 2013
Posted 2014-03-20 3:55 PM
Subject: RE: Why does Chevrolet not stand behind there trucks???



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Because they are Government Motors.
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Southtxponygirl
Reg. Nov 2006
Posted 2014-03-20 4:00 PM
Subject: RE: Why does Chevrolet not stand behind there trucks???



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Its an older truck and older trucks will have issues, hope that you check your oil.  Just sell the darn thing and get something newer.

Edited by Southtxponygirl 2014-03-20 4:03 PM
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JcNhEmI
Reg. Apr 2009
Posted 2014-03-20 4:03 PM
Subject: RE: Why does Chevrolet not stand behind there trucks???



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The dealership can't fix it for free just because it is a known issue, GM won't pay them for the work because the warranty has ran out.
When I worked at a Chevy dealer I know we replaced quite a few transmission lines and of the warranty was expired customer paid for it.
If you are that unhappy with it sell and get something else, love the dodge trucks!

Also JUST SAY NO TO EXTENDED WARRANTY.! They usually aren't what they seem, and most of them were terrible to deal with from the shops end!
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MS2011
Reg. Mar 2005
Posted 2014-03-20 4:40 PM
Subject: RE: Why does Chevrolet not stand behind there trucks???



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NJJ - 2014-03-20 3:54 PM
barrelchick617 - 2014-03-20 12:32 PM Depending on your mileage and dealers around you, you can buy an extended warrantee for your truck and it should cover most if not all things that go wrong. I have an 04 Chevy 3500 dually that just (literally at the beginning of the month) rolled 100K miles, and I purchased an extended warrantee when I purchased the truck 3.5 years ago, which just ran out in November, so just before it ran out, I chose to purchase another one. Cost me about $4,000, but literally everything other than general maintenance is covered for $100 deductible. Saved my butt last month when I took the truck in and they did over $1000 in repairs and it cost me $100. So yes, so far it hasn't paid for itself yet, but its nice to have when anything goes wrong. Towing is covered, loaner car is covered along with most repairs.
Wouldn't it have been better to put that $4000 in a savings account........more than likely, you will never use it....most money managers advise AGAINST buying extended warranties! 
This I have to disagree with.  Some money manager will tell you that, but they aren't always very informed on them.  I worked for dealerships and have a lot of experience with them.
1. Not all service contracts are created equal.  Typically I would agree that a powertrain service contract is a waste of money. Get one that is directly administered by the manufacturer.  Make sure it's usable nationwide.  I've never heard a complaint on these kind of plans.  Don't get some 3rd party no name fly by night deal.  Only get one that is an exclusionary policy (means that everything not covered is expressly listed).
2. I buy used vehicles (I'm cheap).  There are service contracts available from the mfg for all kinds of time/miles.  I know Chrysler offered one for gas rigs - bumper to bumper and unlimited miles that you could get for about $2500.  $100 deductible and it covered everything for as long as you owned the vehicle. Of course it was only availble on new cars, but if you put a zillion millions on everything like we do....it's pretty cool.
3. Pricing on service contracts is flexible.. it's just like cars, there's a markup.  $4000 for a warranty sounds really high to me, but I don't know about the condition of the truck it was put on.
4. A good service contract will cover towing and a rental car whenever yours is in the shop.

I CANNOT imagine throwing such a fit over a truck that old that is out of warranty.  When you bought the truck, you signed an 'as-is' form...it's called the risk you take with buying an out of warranty vehicle.  All the general managers that I've been around would invite you to take your business elsewhere.  That's just ridiculous.


Edited by MS2011 2014-03-20 4:44 PM
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