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 Extreme Veteran
Posts: 332
 
| So..said shipper was four days late picking horse up. I believed excuses because i know how driving conditions, traffic, etc. Can affect a long trip. but after the horse was finally picked up, i found out the excuses were lies..... at this point shipper already has my horse. Says hes coming straight to me, and then stops communicating. After 24 hours FINALLY get response, but get three different stories on why hes delayed. Then i hear nothing again. Next day, i find out hes still in the same town, with yet again varying inconsistent stories... he tells me one thing, his boss says another thing. I havent snapped and voiced my opinion because he still has my horse until tomorrow.. so ive been ignored, lied to, etc. Terrible business, terrible ethics. He even lied about being DOT registered. I didnt check into it because stupid me, i trusted his smooth talk. They have broken the signed contract ..
praying that after 3.5 days on the trailer my boy is ok. Very high anxiety right now..... want more info...pm me...
Anyway.. if this was your horse, what would you do? Do i still pay this moron full price? Do i report his negligence?? My horse even got loose when he unloaded on the shoulder of the interstate! And ignoring me for a whole day, and most of today as well? Wtf! My gelding was picked up in MN before knowledge of the EHV outbreak. When i double checked where horses on his trailer were from/ what he has had on recently, he wouldnt tell me... finally threw a fit and learned my gelding should be safe...but in a emergent situation, i would except prompt and straight forward answers!
So do i act on this, or do i live and learn from the mistake and keep my mouth shut? Am i entitled to somehow barter the fee ? I have it in cash and am NOT looking for an out to save money and screw anyone over.... but after this experience, this man doesnt deserve what he quoted..
Im overtired, stressed, and have high anxiety. My phone has no spell check on here, so please disregard my spelling, grammar, and other typing mistakes. |
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Sock Snob
Posts: 3021
 
| Get you horse to your house and unloaded check your state once they are unloaded you can barter. We had and expensice car damaged they unloaded my stupid husband was going to pay the full price i call the shippers main number cause he wont gonna do it they paid to get our car fixed. |
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 Elite Veteran
Posts: 1182
Location: Do I hear Banjos? | Man...I'd be madder than a wet hen too. But I think you are playing it smart if you keep things calm as you can until your horse is safely delivered. You mentioned a signed contract. What parts of that contract have they violated? THAT would be your negotiating tool. If they are just jerks and slow...that's one thing and you learn and you tell others about your experience. But if a contract was breached...that's a whole nother bag of apples.
Does his contract or anything in writing he gave you claim that he is DOT Registered? If so...and he truly isn't...I'd be reporting that to the DOT as well. AFTER the horse arrives hopefully safe.
Let us know how it turns out |
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The Advice Guru
Posts: 6419
| Prayers your horse arrives healthy |
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Extreme Veteran
Posts: 332
| The signed contract has specific pick up and drop off dates. With guarantees that he wouldnt be late. Now thats just stupid to put in a contract, considering what happens out on the road is out of our control...also includes that he was doing a straight trip down here. He went 500 miles out if his way to do another job that they just got. Again, all fine and good until he lied about it and never contacted me to inform me.
He also failed to inform me that my horse quit drinking and was relying strictly on electrolytes, and ran out of hay as well... all things, including delays, that the fine print passured i would be notified about.
My horse was leaving MN coming to AZ....i called to check where his trailer has been and whats been in it, because of the EHV scare, and they were so fricken rude and didnt want to tell me anything... just disgusting!!
My horse is supposed to arrive in two hours...this man is absolutley getting an ear full!! |
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Extreme Veteran
Posts: 332
| Thank you for the prayers...much appreciated! Many tears of fear, frustration, and a lot of high anxiety over this.....in two hours ill see my baby.. thats when ill calm down for the first time in a week :/! |
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  Warmblood with Wings
Posts: 27846
Location: Florida.. | Id be worried of course to but if your not talking to him how do you know your horse is out of hay and not drinking and your horse got loose?
who told you ? as for the DOT .. Id have made sure he was and had reviews and made sure he was reputable.
as far as bartering..I dont know if you can.
Id sure be upset but if you go on transportation forum on here you will see its not uncommon.. good luck .. id be concerned to.. |
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 Neat Freak
Posts: 11216
Location: Wonderful Wyoming | I have had a couple bad ones. Unfortunatly we are the sellers...so didn't know until they were unloaded on the other end. One horse stood in his own pee and crap from WY to Amarillo TX. He was coated from the belly down with it, so they never did unload him in the 3 days they took to get him there. They pulled into her drive way going WAY to fast and hit the brakes and jumped him out the emergency narrow side door. He scraped his back legs on the step down (because it is so much higher on the sides) from the hocks to his ankles. The buyer was miffed at the shipper, not us, but he had already been paid in full. He was an easy going gelding too so should have been no trouble at all.
Then just recently, everything seemed good until the buyer called me and said the shipper (who had just picked up the horse hours earlier) wanted her to pay an extra $100 because he had to drive into our rural ranch and on dirt roads to get him. WOW charging after the fact??? I thought that is what mapquest and GPS are for. We also forgot to send him with a bale so the shipper had to stop and pick one up (he had tons of hay on the trailer) and wanted $50 for that. I couldn't believe it so I sent her $50 back as that was my fault. She said it was in the contract that he would feed the horse and no where did it say anyone would provide hay. Anyways, we usually do so our fault. But $50 is a little steep. He spent a lot of extra time on the trailer, but was unloaded in OK for a couple days layover, then on the way to her in GA was the only horse so had the trailer to himself and was given box stall space with out her paying extra so in the end all turned out well. Just have to really watch those shippers.
Good luck to your horse and if not paid in full, you have more room to work. Prayer for a healthy horse. |
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The Advice Guru
Posts: 6419
| Chevy_Girl_09 - 2014-03-21 8:43 AM
Thank you for the prayers...much appreciated! Many tears of fear, frustration, and a lot of high anxiety over this.....in two hours ill see my baby.. thats when ill calm down for the first time in a week :/!
Get your horse, have a copy of the contract with you, and say you will discuss with his boss on payment as there was a breach in contract. Say this after the horse is in you pasture.
I would also contact the seller and get the most recent pictures emailed to you so you can compare condition of the horse |
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Extreme Veteran
Posts: 332
| The person running the business is not the person hauling my horse. The person sitting behind the computer screen is giving me these"updates" but ive been almost completely ignored by the one driving. When i do talk to him, he has one story, the other has another. Nothing has matched up. He has A LOT of positive reviews from short hauls, i only recently found out that almost all longer hauls have been negative. I did a lot of homework, obviously not enough.
I am very careful with my horses, but obviously became to trusting of these guys and didnt dig enough. I do lay a lot of blame on myself, but now thst hes in the care of these guys, there isnt much i can do. I tried to find a company to pick him up for the rest of th way, but couldnt find anyone, so i couldnt just have him unloaded at some random place till i could figure it out.
They required a deposit, but told me i could just pay COD, SO nothing has been paid yet... all i can do is pray that in two hours, my baby steps off that trailer safe and sound. But i am trying to figure out what to do from there. This whole thing is a disasterous learning oppurtunity, but after the lies and deciet, im ready to pay and tell them to screw off. Will be making some formal complaints and reports.. hopefully my boy is ok, but the next victim may not be...may try to barter. If it doesnt work, so be it, at least my horse will be with me. |
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Extreme Veteran
Posts: 332
| The horse is mine. I recently moved from MN to AZ. my boy had to wait to come until i was settled and financially ready to support him and myself. i have had him 7 years. he was picked up from my moms farm. she did take pics of the day he left. so i know how he left, hoping he unloads similar to that! Hes very healthy and sound, thats how i expect him to unload! |
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Neat Freak
Posts: 11216
Location: Wonderful Wyoming | cheryl makofka - 2014-03-21 8:01 AM Chevy_Girl_09 - 2014-03-21 8:43 AM Thank you for the prayers...much appreciated! Many tears of fear, frustration, and a lot of high anxiety over this.....in two hours ill see my baby.. thats when ill calm down for the first time in a week :/! Get your horse, have a copy of the contract with you, and say you will discuss with his boss on payment as there was a breach in contract. Say this after the horse is in you pasture. I would also contact the seller and get the most recent pictures emailed to you so you can compare condition of the horse
this is good advice here. |
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 Elite Veteran
Posts: 1196
Location: Wide open spaces, Canada. | I had booked a shipper in October to deliver a horse for me they had a very impressive web site a friend said they were good. After being jerked around by them for a month and told many stories about why they hadn't yet picket up my horse ( which I later found out to be lies) .....a death in the family, truck troubles..... I got digging further and googled " bad experience with ------ equine hauling" wow there was a tonne of responses. I sent the shipper a letter firing her that morning and lone behold within 5 minutes of receiving the letter the driver called me to say he was on site ready to pick up my horse. They had been down there the whole time waiting to fill their load meanwhile telling me lies to hold me over so I didn't hire someone else. I was a huge inconvenience for myself and the horse owner. I ended up having to board the horse out somewhere else until I could get a hauler I could trust to bring her home. If anyone wants to know the name of the hauler I had the bad experience with please pm me, I'd be happy to share. Chevy girl, please pm me who your using I'm interested if its the same person. |
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Neat Freak
Posts: 11216
Location: Wonderful Wyoming | please pm me names as well  |
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 Serious Snap Trapper
Posts: 4275
Location: In The Snow, AZ | Interested to hear how your gelding is upon arrival. Breach of contract, ball is in your court. Unfortunately, the anxiety of how the horse is far outweighs the significance of the amount owed. |
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The Advice Guru
Posts: 6419
| porky - 2014-03-21 9:26 AM
I had booked a shipper in October to deliver a horse for me they had a very impressive web site a friend said they were good. After being jerked around by them for a month and told many stories about why they hadn't yet picket up my horse ( which I later found out to be lies) .....a death in the family, truck troubles..... I got digging further and googled " bad experience with ------ equine hauling" wow there was a tonne of responses. I sent the shipper a letter firing her that morning and lone behold within 5 minutes of receiving the letter the driver called me to say he was on site ready to pick up my horse. They had been down there the whole time waiting to fill their load meanwhile telling me lies to hold me over so I didn't hire someone else. I was a huge inconvenience for myself and the horse owner. I ended up having to board the horse out somewhere else until I could get a hauler I could trust to bring her home. If anyone wants to know the name of the hauler I had the bad experience with please pm me, I'd be happy to share. Chevy girl, please pm me who your using I'm interested if its the same person.
I think I know who you are talking about as I had asked for a quote she didn't get back to me for about a month. When she did call me she said there was a death in the family. I doubt she lied about that.
How did you determine that there wasn't a death in the family?
I have had 2 horses hauled by that company and had great service, I haven't used them for 4 years, but to come on a public forum and slander a company, they could sue you if any bit of what you said is not true.
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 Swiffer PIcker Upper
Posts: 4015
Location: Four Corners Colorado | PM me who you used please.
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Elite Veteran
Posts: 1182
Location: Do I hear Banjos? | I haven't used them for 4 years, but to come on a public forum and slander a company, they could sue you if any bit of what you said is not true.
Uh...She didn't name the company...I doubt Porky is her real name....she doesn't even have a specific location listed...I'd say she is covered there. Any company that were to try to sue must be guilty as charged if they make the assumption that they were the complany being maligned.
How does it go?... "The guilty Dog Barks Loudest?"  |
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Extreme Veteran
Posts: 332
| Im not slandering anyone, and have been careful not to mention names. I can pm names to those who asked.
I have proof of everything ive said :)
The person i am hauling with is a man, and a death in the family wasnt one of the excuses i recieved.. |
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Extreme Veteran
Posts: 332
| Throughout this whole situation, i have been very careful to remain calm. My horse is priority, not slandering, bashing, or any other type of drama. This is my first experience with a shipper. Yes i am ANGRY AS HECK, but no, i will not be overdramatic or stretch the truth of what has happened. As stated before, my horse is #1. I will happily pay this man the full amount granted my horse is unloades safe and sound. But you better believe i will carefully and truthfully warn others so noone else deals with this person!! |
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Warmblood with Wings
Posts: 27846
Location: Florida.. | TrailGirl - 2014-03-21 11:10 AM I haven't used them for 4 years, but to come on a public forum and slander a company, they could sue you if any bit of what you said is not true. Uh...She didn't name the company...I doubt Porky is her real name....she doesn't even have a specific location listed...I'd say she is covered there. Any company that were to try to sue must be guilty as charged if they make the assumption that they were the complany being maligned.
How does it go?... "The guilty Dog Barks Loudest?"
Not when it comes to a professional company and there are so many misinformations and not facts when it comes to internet.. For Instance.. becasue this porky posts this.. people are assuming its true and want name and etc.. but havent the clue if it is true? understand??? this is NOT directed at Porky.. this is in general..
but you got her back dont you all because she said so..but you dont have the facts and wasnt there..
my point is....
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Extreme Veteran
Posts: 332
| My horse is my number one priority. Im waiting for my gelding to be dropped off before i release his name so no retaliation happens. I have screenshots of everything ive said. Theres more thats happened, but i didnt mention it because that info was disclosed over the phone and i have no physical proof. Im being very careful with this.... i will message names as as proof if wanted once my gelding is in my care.
I am NOT trying to slander anyone. i SIMPLY dont want this to happen to anyone else..and i know im not the first complaint, but i dont want someone else to have to make another complaint, and have their horse hurt or killed in possesion. If i can help protect someone else, i sure will! |
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 Expert
Posts: 1218
Location: Great NW | Hope he arrived in good condition. Major customer service issue. |
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 A Somebody to Everybody
Posts: 41354
Location: Under The Big Sky Of Texas | Why did they unload horses on the shoulder of an interstate highway? How are you finding out all this? I would be upset to, but I would not be saying anything neg untill my horse gets home. |
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Elite Veteran
Posts: 1196
Location: Wide open spaces, Canada. | cheryl makofka - 2014-03-21 9:06 AM
porky - 2014-03-21 9:26 AM
I had booked a shipper in October to deliver a horse for me they had a very impressive web site a friend said they were good. After being jerked around by them for a month and told many stories about why they hadn't yet picket up my horse ( which I later found out to be lies) .....a death in the family, truck troubles..... I got digging further and googled " bad experience with ------ equine hauling" wow there was a tonne of responses. I sent the shipper a letter firing her that morning and lone behold within 5 minutes of receiving the letter the driver called me to say he was on site ready to pick up my horse. They had been down there the whole time waiting to fill their load meanwhile telling me lies to hold me over so I didn't hire someone else. I was a huge inconvenience for myself and the horse owner. I ended up having to board the horse out somewhere else until I could get a hauler I could trust to bring her home. If anyone wants to know the name of the hauler I had the bad experience with please pm me, I'd be happy to share. Chevy girl, please pm me who your using I'm interested if its the same person.
I think I know who you are talking about as I had asked for a quote she didn't get back to me for about a month. When she did call me she said there was a death in the family. I doubt she lied about that.
How did you determine that there wasn't a death in the family?
I have had 2 horses hauled by that company and had great service, I haven't used them for 4 years, but to come on a public forum and slander a company, they could sue you if any bit of what you said is not true.
First of all I did not mention any names. "They"can sue away, whoever
" they" are. After speaking to multiple people over the past 6 months I've determined that this person has claimed several deaths in the family over the past 4 or more years.....so either this person has a relative die every month, or it's a great excuse that pulls on people's heart strings that they will not question. I always like to give people the benefit of the doubt but to run business in way that you are constantly lying to cover your tracks (saying your in canada when you are in fact in Texas waiting to fill your load) is not right . Our horses are our babies and if me helping out anyone so that they are not in the same situation that I was in, I am happy to do that. After doing my research on the shipper I soon learned my experience was one of many bad ones with the shipper, so I ask myself who's the common denominator. My lawyer advised me on how to proceed in this situation, but mine was easier to deal with than yours Chevy girl because although I had paid my horse was not yet on board. |
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I Really Love Jeans
Posts: 3173
Location: North Dakota | Some things are just not worth the stress it will take to complain because it will likely go in one ear and out the other! Just don't use them again and let everyone know how they treated you. Bad customer service will keep them from being very successful anyway because people will not use them a second time. We purchased a truck from a dealer in Dallas, they agreed to put a hitch in it for us. A week later we picked the truck up and I compared the miles on the picture I took on my phone of the actual miles and they had put 560 miles on MY truck!!!!!!!!!!!!!! I pointed it out and the owner and salesman were making excuses, I just turned around and left. It was not worth the stress of dealing with. the truck was not damaged and I just did not want to listen to BS. As long as your horse is fine just be thankful I guess. |
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Elite Veteran
Posts: 1196
Location: Wide open spaces, Canada. | angelica - 2014-03-21 12:34 PM
Some things are just not worth the stress it will take to complain because it will likely go in one ear and out the other! Just don't use them again and let everyone know how they treated you. Bad customer service will keep them from being very successful anyway because people will not use them a second time. We purchased a truck from a dealer in Dallas, they agreed to put a hitch in it for us. A week later we picked the truck up and I compared the miles on the picture I took on my phone of the actual miles and they had put 560 miles on MY truck!!!!!!!!!!!!!! I pointed it out and the owner and salesman were making excuses, I just turned around and left. It was not worth the stress of dealing with. the truck was not damaged and I just did not want to listen to BS. As long as your horse is fine just be thankful I guess.
You are so right ! |
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| daisycake123 - 2014-03-21 5:33 AM
Get you horse to your house and unloaded check your state once they are unloaded you can barter. We had and expensice car damaged they unloaded my stupid husband was going to pay the full price i call the shippers main number cause he wont gonna do it they paid to get our car fixed.
How long has horse been on trailer from the time he was picked up until his arrival??
Get him unloaded and turned out in a locked pen and then talk to main office and pay only half .... dial 911 if you get any flack from driver ....
HAS HE ARRIVED YET ... |
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Extreme Veteran
Posts: 332
| Update: he arrived safe and sound. Looks like he bumped his hip good on the trailer, but he will survive that. Hes turned out and moving great and hapoy, so it worked out. My tack didnt fair so well, i have quite a bit of saddle damage. Cosmetic, so its usable, but still upset about that! He gave us a 200 discount, probably coulda got more, just releieved that he made it here. Driver is probably facing hell now. Got out of his truck and started smoking some medical marijuana. So be it, to each their own, but im so not ok with a driver under the influence. He was probably high his whike trip and thats why there wasso many mishaps, wh knows. But i called him in. |
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 Expert
Posts: 1257
Location: Colorado plains standing on a goat head! | Chevy_Girl_09 - 2014-03-21 1:30 PM Update: he arrived safe and sound. Looks like he bumped his hip good on the trailer, but he will survive that. Hes turned out and moving great and hapoy, so it worked out. My tack didnt fair so well, i have quite a bit of saddle damage. Cosmetic, so its usable, but still upset about that! He gave us a 200 discount, probably coulda got more, just releieved that he made it here. Driver is probably facing hell now. Got out of his truck and started smoking some medical marijuana. So be it, to each their own, but im so not ok with a driver under the influence. He was probably high his whike trip and thats why there wasso many mishaps, wh knows. But i called him in.
I am so glad your horse made it in good shape! Sorry about the tack.
If that guy is a DOT driver he shouldn't have any kind of marijuana, medicinal or not that is against DOT regs. Also, many people don't understand that if he is not DOT, it is the employer's policy that dictates whether any marijuana is acceptable. Let alone the fact that he is driving anything larger than a tricycle under the influence! Scary dude! |
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 That's White "Man" to You
Posts: 5515
| Sooo...now you gonna tell us who it was, so we dont have the same problem? |
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 Reaching for the stars....
Posts: 12708
| Slander requires names and untrue specifics.
I thought BHW had a transportation 'bad guy' type of list? We used to discuss the good, bad, and ugly about transporters often. How else does a horse person get that type of information?
I worked exclusively with one company and LOVED them for years and years. Then they stood me up picking up a pregnant mare headed to OK for breeding. Timing was critical since she was getting under the 30 day mark to due date. It took me almost 3 weeks to line up another ride and by then I'd missed the window to ship. I had to pay another hefty booking fee to carry the contract over another year. I never did get to vent my situation to the first company, they simply went *POOF*. And they'd hauled horses for me for nearly 10 years!
I appreciate all positive and negative feedback about horse related products. If we can't share that here on BHW, then what use is the board? Gossip? |
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Tried and True
Posts: 21185
Location: Where I am happiest | It doesnt matter if your a DOT driver or not, driving under the influence is against the law period and it does not matter if it's alcohol or medical marijuana. It is just double whammy bad if he's a commercial hauler.
I sure hope you called the sheriff as soon as he left. I sure wouldnt want my horse in that rig being operated by someone stoned! |
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 Road Rash Expert
Posts: 5501
Location: Near San Antonio, TX | SOOOO glad he made it ok! Now you can rest and enjoy your buddy!! I am sure that was super stressful. |
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 A Lady with Fight
Posts: 2701
Location: NC | If you had a contract with them and they clearly breached it, why did you pay ANYTHING?
I would've taken my horse, told him to get off my property, and called the Sheriff if I had any issues.
I wouldn't have paid a dime. I would've told them they could take it to court if they wanted to. All of the things you've said here are UNACCEPTABLE. And then to have damaged the horse AND the tack AND you've seen him smoking weed before he DROVE again, I wouldn't have paid a thing. Period.
I'm glad they finally delivered your horse and he seems to be ok. I would keep a close eye on him for a few days though. Lord knows what kind of effects being penned up in the trailer for that long could have on him. Poor pony. I'm sure he's glad to be outside again.
Edited by hlynn 2014-03-21 5:26 PM
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Swiffer PIcker Upper
Posts: 4015
Location: Four Corners Colorado | Yeah I'd still like to know who you used! So I can avoid them. |
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Expert
Posts: 1956
Location: Ky | Not only would I not have paid them I would asked them to pay me for damages. If they refused then we would go to court. And I would win in court. There is no excuse for that kind of treatment of livestock. They have to held to a higher stand ard than someone hauling non perishable items.
If you paid them by check you can still stop the payment.
Edited by jd&ez 2014-03-22 12:02 PM
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I am a Freak
Posts: 3326
Location: Nowhere Special | This sounds about like the same experince I had shipping my gelding from SD to TX. I used Joe Estrada and have no problem saying who I used.
Pick up days were off by several days, no big deal, drop off days off by several days BIG DEAL.. My horse was on route for over 5 days and lost over 150 pounds. He was all over the country and even broke down in San Antonio (keep in mind he was coming to fort worth, was in weatherford on Monday and broke down in San antoinio on tuesday) I had no idea my horse was on his way south to San Antonio and Joe had fallen off the face of the earth. 10 hours passed with no contact on the day he was suppose to drop him off I was about to call the sherriff in weatherford and report my horse as stolen.. Which would have done me no good since the horse was standing somewhere in san antonio supposedly with no cell service. Long story short it was a nightmare! I have shipped horses all over the country and never had anything even close to this happen. Hind sight this shipper has done this numerous times to numerous people and I wish I had known before hand. I ended up over $2000 lost in lost wages from all the days I took off work on drop off days that he did not show. I paid him what the gas would cost one way from SD to my place in Tx and called it good. even though I think that was to much with the amount of stress it cost me and the extra I am having to pay to put the weight back on my horse. |
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Warmblood with Wings
Posts: 27846
Location: Florida.. | here it is.. Id be checking out reviews before shipping now.. and post the company. I only commented above explaining the other comment and reasons.. i said in general.. http://forums.barrelhorseworld.com/forum/forums/thread-view.asp?tid=264528&start=1 |
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 Damn Yankee
Posts: 12390
Location: Somewhere between raising hell and Amazing Grace | Glad your horse arrived safe and sound. Sucks about the saddle, but it's easily replaceable as opposed to your horse :(
I guess I've always been lucky. The last two horses I shipped, first one had plans for April (years ago). Haulers called in Feb and offered half off if I put him on that trip (they had a cancellation). They were on time to pick him up, were supposed to drop him off at 6am.
They arrived at 330-4am but instead of waking us up, they napped in their truck in the drivway until we came out (they could have just woke us up but I think they were needing a short nap. Great guys!
Second time, was just calling around for prices, one company had a rig leaving Texas two days later, gave me a great price, seller was able to get paperwork together fast, and he arrived safe, sound, on time, and great communication with the driver the whole way. |
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My Heelers are Heroes
Posts: 4685
| I've never shipped a horse but are these well known companies like the vans you see on the highways or just a guy with a horse trailer and a pick up truck? Because this is scary to think of horses going maybe days without water or hay/feed. The guy on drugs could have forgotten there was even a horse back there. |
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crappy shipper experience...how would you react?