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 Chicken Chick
Posts: 3562
   
Location: Texas | I own a small drive through convenience store, have only been open a couple of months. Everyday I am amazed at how rude people can be. I don't know why it amazes me... but it does. Today I got cussed up one side and down the other because I was out of a certain kind of snuff. (I ordered it and it didn't come in) Like cussing me is going to put a log on the shelf? Uh nope. Some of it I swear is because I look too young to own a store, so I am treated like a teenager that doesn't know what I am talking about. Or maybe that is how they treat everyone, who knows. Granted I have my regulars that are SO polite, then the majority of people know how to just be nice to someone. There are those people though that come in and I want to send their coke flying through their window.
Last week, right in the middle of getting someone's order I get a phone call that my great grandma died. So granted I was upset, and trying very hard not to cry at the window lol. The woman looked at me and obviously saw that I was on the verge of tears, and I swear it is like she could smell blood. Her attitude got 10 times worse then it was before, and she went off on me because we don't sell pipes (I had told her we didn't in the beginning, and she wasn't mad then). I swear she flipped the switch on me because she saw me almost in tears.
Maybe it is because I am here 13+ hours a day 6 days a week, that I am not as thick skinned as I usually am. This isn't my first time in a customer service position, I just don't remember people being so rude or snotty.
I would just like to be treated like a human not a dog. I don't think I am asking for too much.
So there is my vent for the day. |
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  That's White "Man" to You
Posts: 5515
| You cannot be everything to everybody. Do the best you can and if they don't like it...they can get stuffed. Not your problem, it's thiers. |
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 A Somebody to Everybody
Posts: 41354
Location: Under The Big Sky Of Texas | pinx05 - 2015-04-13 1:08 PM I own a small drive through convenience store, have only been open a couple of months. Everyday I am amazed at how rude people can be. I don't know why it amazes me... but it does. Today I got cussed up one side and down the other because I was out of a certain kind of snuff. (I ordered it and it didn't come in) Like cussing me is going to put a log on the shelf? Uh nope. Some of it I swear is because I look too young to own a store, so I am treated like a teenager that doesn't know what I am talking about. Or maybe that is how they treat everyone, who knows. Granted I have my regulars that are SO polite, then the majority of people know how to just be nice to someone. There are those people though that come in and I want to send their coke flying through their window.
Last week, right in the middle of getting someone's order I get a phone call that my great grandma died. So granted I was upset, and trying very hard not to cry at the window lol. The woman looked at me and obviously saw that I was on the verge of tears, and I swear it is like she could smell blood. Her attitude got 10 times worse then it was before, and she went off on me because we don't sell pipes (I had told her we didn't in the beginning, and she wasn't mad then). I swear she flipped the switch on me because she saw me almost in tears.
Maybe it is because I am here 13+ hours a day 6 days a week, that I am not as thick skinned as I usually am. This isn't my first time in a customer service position, I just don't remember people being so rude or snotty.
I would just like to be treated like a human not a dog. I don't think I am asking for too much.
So there is my vent for the day.
Ugggg,,,,, dealing with the public you will get all kinds and it takes someone really special that can do it/deal with them. My husband is really good dealing with the public but not me, there is no way I could run a store like what your doing, hugs to you  |
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Rad Dork
Posts: 5218
Location: Oklahoma | Some people are just d*cks. Just all there is to it... and some people are worse when they think they're just belittling help and not a person in charge. Can you do anything to make yourself look more 'professional'? Not saying that you don't look the part, but every little bit helps.
.. if all else fails I would just use my right to refuse service! |
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I just read the headlines
Posts: 4483
| I am so sorry about your great grandma! I don't know why people have to be so mean either. I read where it actually takes more energy to be angry than happy. So I actively try to be pleasant to everyone, mostly. I have even made grumpy fast food servers become friendly to me. I send you hugs and I wish your store was by my house, I'd be a regular.  |
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Porta Potty Pants
Posts: 2600
| I'm so sorry. It can take a toll on you. My only advice is that you need to try not to take things so personally. I work in a field that requires me to deal with people when things aren't going so great. I can tell you this: all people are fighting their own battles that have nothing to do with you. Does that mean they can/should be rude - nope but the fact of the matter is that half the time people are technically multitasking - buying something at the store and are only partially present. At the same time you are going though your own daily battles and sometimes, bigger battles (like your grandma dying) and sometimes all of this extra stuff everyone is dealing with bubbles over in different and inappropriate ways. All you can do is control how you respond. You know you're doing a good job, don't let the bad ones get to you. It's the silent majority (as I call them - those that you see regularly that don't complain but come in and give you their business) that really matter.
Hang in there!
Edited by azsun 2015-04-13 1:24 PM
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Chicken Chick
Posts: 3562
Location: Texas | Southtxponygirl - 2015-04-13 1:15 PM pinx05 - 2015-04-13 1:08 PM I own a small drive through convenience store, have only been open a couple of months. Everyday I am amazed at how rude people can be. I don't know why it amazes me... but it does. Today I got cussed up one side and down the other because I was out of a certain kind of snuff. (I ordered it and it didn't come in) Like cussing me is going to put a log on the shelf? Uh nope. Some of it I swear is because I look too young to own a store, so I am treated like a teenager that doesn't know what I am talking about. Or maybe that is how they treat everyone, who knows. Granted I have my regulars that are SO polite, then the majority of people know how to just be nice to someone. There are those people though that come in and I want to send their coke flying through their window.
Last week, right in the middle of getting someone's order I get a phone call that my great grandma died. So granted I was upset, and trying very hard not to cry at the window lol. The woman looked at me and obviously saw that I was on the verge of tears, and I swear it is like she could smell blood. Her attitude got 10 times worse then it was before, and she went off on me because we don't sell pipes (I had told her we didn't in the beginning, and she wasn't mad then). I swear she flipped the switch on me because she saw me almost in tears.
Maybe it is because I am here 13+ hours a day 6 days a week, that I am not as thick skinned as I usually am. This isn't my first time in a customer service position, I just don't remember people being so rude or snotty.
I would just like to be treated like a human not a dog. I don't think I am asking for too much.
So there is my vent for the day. Ugggg,,,,, dealing with the public you will get all kinds and it takes someone really special that can do it/deal with them. My husband is really good dealing with the public but not me, there is no way I could run a store like what your doing, hugs to you
I have worked in fast food, I have worked in grooming salons, I have worked in retail, and I have also worked in vet clinics. All in positions where I was dealing directly with customers. One of the vet clinics it was nothing for people to sit 2+ hours in the lobby just waiting to get in a room where they would wait some more. So there was a lot of unhappy people I had to deal with on a daily basis. I am usually good at defusing the situation, here though I don't even get a chance before I am being cussed. Maybe it is because they are on the other side of a window and not literally face to face that they feel bigger. |
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Red Bull Agressive
Posts: 5981
Location: North Dakota | All of my jobs have been customer service in some capacity and I swear the general public treats anyone who's working as a moron with no feelings. Just once do I want to tell people how disgusting they are behaving. Working at Hobby Lobby I don't know how many people lost their sh!t on me because THEY read the sale signs wrong.
For example, once there was a sale on metal decorations. There was an end cap with big metal letters on it and a sign on it. A lady grabbed a PILLOW out of the aisle that was attached to that endcap, and proceeded to yell at me and tell me how the store was trying to cheat people out of their money because she ignored what the sign said.
I also worked as an after hour dispatcher for 70 rural power co-ops. I can not describe to you how many times I and my coworkers were screamed at, cussed at, and called derogatory names. Why? Because either they didn't pay their own bill or an outage was caused by things COMPLETELY out of our control.
Many hugs for you and good luck with your business!!!! |
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I just read the headlines
Posts: 4483
| cavyrunsbarrels - 2015-04-13 1:25 PM
All of my jobs have been customer service in some capacity and I swear the general public treats anyone who's working as a moron with no feelings. Just once do I want to tell people how disgusting they are behaving. Working at Hobby Lobby I don't know how many people lost their sh!t on me because THEY read the sale signs wrong.
For example, once there was a sale on metal decorations. There was an end cap with big metal letters on it and a sign on it. A lady grabbed a PILLOW out of the aisle that was attached to that endcap, and proceeded to yell at me and tell me how the store was trying to cheat people out of their money because she ignored what the sign said.
I also worked as an after hour dispatcher for 70 rural power co-ops. I can not describe to you how many times I and my coworkers were screamed at, cussed at, and called derogatory names. Why? Because either they didn't pay their own bill or an outage was caused by things COMPLETELY out of our control.
Many hugs for you and good luck with your business!!!!
We get a lot of outages in our rural area and we are always nice when we call because we know mad people may have called before us. There was one time I almost lost it though. Our line is separate from the neighborhoods because we are not part of the neighborhood. So power goes out and they get the neighborhoods' power on, but not ours. My son was just let out of the hospital because of an asthma and lung infection. I told them this when the power went out, but when I called to ask why we still had no power the dispatch person argued with me that I did have power. This was several hours out and it was time for my son's neb treatment. Yeah, I lost it on that person and I am embarrassed about it still, but we live 30 minutes from any kind of hospital and his asthma is to this day very fast to crash. |
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Chicken Chick
Posts: 3562
Location: Texas | Longneck - 2015-04-13 1:18 PM Some people are just d*cks. Just all there is to it... and some people are worse when they think they're just belittling help and not a person in charge. Can you do anything to make yourself look more 'professional'? Not saying that you don't look the part, but every little bit helps.
.. if all else fails I would just use my right to refuse service!
It is funny how many people talk crap on the "owner" when they are looking me in the face lol. I just smile and say "I'm the owner" and most of them you can see the look on their face change to an "oh crap" look lol. I'm still nice to them after ward, I think the stuff like that is funny. I have an odd sense of humor I guess? Most of them are referring to the woman that owned the store before and they think I am just a new employee.
I have one girl that comes in every morning, I know most of her order but then she always adds something different to the end of it. She expects me to know what her surpise snack for the day is and gets all huffy when I don't know. Why she is so snotty to me, but still comes back day after day baffles me. |
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 Shelter Dog Lover
Posts: 10277
| I think it gives unhappy people some kind of power trip to be rude to to others, as if it puts them above you some how. |
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Location: Texas | Rude people are just unhappy people, taking it out on someone else. It's sad, but true, that it is rare and almost shocking when a customer or person is genuinely polite and kind. God doesn't like ugly!!
Hope things get better, even though it probably won't- just because people are a**es! Kill them with kindness and drink a beer every night ;) |
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 Veteran
Posts: 138
| That's truly horrible. I've worked in customer service when I was younger. It was an enlightening and horrifying peak into the world. I had been cursed, spoken down too, called stupid... it's sad that people feel the need to bully those that they perceive to be below them. From then on, I was determined that anyone that I come across... whether they be entry level at McDonalds or a CEO of a company, they deserve respect because I've been there and it isnt easy to smile day in and day out to the public.
I've come to greatly appreciate those who take pride in their work and work to the best of their ability. NO ONE is beneath you. I think taking on that perspective has made me a much happier person. Knowing that those people are just trying to provide for their family or pay their way through school makes me want to be the kind person that gets them through the next day, hour, or few minutes.
My advice to you would be to let it roll off your shoulders. Its hard, but let it go. Pray for them. They need the prayers more than anyone.
Edited by CallMeSkidmark 2015-04-13 1:58 PM
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Chicken Chick
Posts: 3562
Location: Texas | EqualRanch - 2015-04-13 1:47 PM Rude people are just unhappy people, taking it out on someone else. It's sad, but true, that it is rare and almost shocking when a customer or person is genuinely polite and kind. God doesn't like ugly!!
Hope things get better, even though it probably won't- just because people are a**es! Kill them with kindness and drink a beer every night ;)
Most of my customers act at least decent, and that is completely fine with me. I don't expect people to just be over the top nice, just don't treat me like dirt. Some of the hateful people I have converted to regulars that like me lol. |
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I just read the headlines
Posts: 4483
| Just remember the nice people! I have gotten to where I only go to the places where the nice people work. My whataburger has the cutest girl at the window in the mornings, she always has a beautiful smile on her face, and let me tell you, on a Monday morning she is a welcome sight! We are good enough friends with the employees at our little town's only store that my husband fueled up his truck in the morning and drove off. They waited until about 7 am to call me and tell me so I went up there to pay. They thought it was funny. At the Beefy Burger, the lady was always a sour puss, but I was always nice. One day someone dumped a puppy and when I asked if it was anyones because I was fixin' to rescue it, she became my friend. She always smiles and chats a little if she has time. |
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Chicken Chick
Posts: 3562
Location: Texas | Well thanks guys. I was about 1 more power trip from taking the week off lol. |
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 Hawty & Nawty
Posts: 20424
| People act so entitled it drives me nuts. Thank the stars you didn't get that one chick that went through the mc donalds drive thru ticked off about them not having chicken nuggets avail. She broke the window and freaked! |
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Chicken Chick
Posts: 3562
Location: Texas | RidenFly - 2015-04-13 2:12 PM
People act so entitled it drives me nuts. Thank the stars you didn't get that one chick that went through the mc donalds drive thru ticked off about them not having chicken nuggets avail. She broke the window and freaked!
We have a gun sitting on top of the register at all times. Doors are locked at all times, if someone tries to come through my window they might quickly rethink that. |
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Red Bull Agressive
Posts: 5981
Location: North Dakota | GLP - 2015-04-13 1:34 PM cavyrunsbarrels - 2015-04-13 1:25 PM All of my jobs have been customer service in some capacity and I swear the general public treats anyone who's working as a moron with no feelings. Just once do I want to tell people how disgusting they are behaving. Working at Hobby Lobby I don't know how many people lost their sh!t on me because THEY read the sale signs wrong.
For example, once there was a sale on metal decorations. There was an end cap with big metal letters on it and a sign on it. A lady grabbed a PILLOW out of the aisle that was attached to that endcap, and proceeded to yell at me and tell me how the store was trying to cheat people out of their money because she ignored what the sign said.
I also worked as an after hour dispatcher for 70 rural power co-ops. I can not describe to you how many times I and my coworkers were screamed at, cussed at, and called derogatory names. Why? Because either they didn't pay their own bill or an outage was caused by things COMPLETELY out of our control.
Many hugs for you and good luck with your business!!!! We get a lot of outages in our rural area and we are always nice when we call because we know mad people may have called before us. There was one time I almost lost it though. Our line is separate from the neighborhoods because we are not part of the neighborhood. So power goes out and they get the neighborhoods' power on, but not ours. My son was just let out of the hospital because of an asthma and lung infection. I told them this when the power went out, but when I called to ask why we still had no power the dispatch person argued with me that I did have power. This was several hours out and it was time for my son's neb treatment. Yeah, I lost it on that person and I am embarrassed about it still, but we live 30 minutes from any kind of hospital and his asthma is to this day very fast to crash.
Mmmm yeah that's one of those weird situations. I totally see why you would be angry. From a dispatcher's POV, 99% of the time when we get those types of calls, it's a moron that hasn't checked their breakers. So the linemen get all the way out there, flip a switch, and drive home. Costs the company a few hundred bucks. I bet that's what they were thinking. |
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 Expert
Posts: 2128
| I waitressed in highschool and college. I loved the multitasking, fast pace, and interaction with most people for a long time...but I eventually got burnt out because as you said PEOPLE ARE SO RUDE!! No matter how polite you treat some, they cannot do it in return. I cannot stand to go out to eat with people who are rude to wait staff. These people are serving you and are generally treated like crap and make 2 something an hour. It just seems so common. BUT that is with everything....common courtesy and respect are not so common anymore. Its a SHAME. |
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 Money Eating Baggage Owner
Posts: 9586
Location: Phoenix | I worked fast food for 6 years--I feel you. Honestly, looking back, I should have talked back more. Just be nice about it, but make it clear they are bein an ass. I would just say, "sir, yelling at me won't get the shipment in any faster." Shoot I don't know. Rude people really are unhappy, bitter people. I don't know how people feel ok about treating total strangers like crap--weren't they raised better?! |
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 Quarter Horse HIstorian
Posts: 2878
Location: Aubrey, Texas | I'm sorry you're having to deal with ugly people- but how wonderful is it that at your young age you already own your own business!!! As someone mentioned earlier, most rude people are just unhappy. If you pray for them, it might not affect their behavior at the moment, but it will help you. |
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 Lived to tell about it and will never do it again
Posts: 5409
| I have worked with the public for the last several years, I've always said that if everyone was require to work for the pubic for 6 months to a year the world would be a nicer place. What most of the rude people don't know is that after they leave we get a good laugh. They may think they are acting like a big shot and are better then us but they are saddly mistaken.
I was working at Sonic several years ago and a women made the comment that I was to old to be doing that, I thought that was funny comming from a women that was older then me an cleaned toilets for a living. We had an older crew at that sonic and she paid very well, I figured it was an honest job and I liked the money.
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 Expert
Posts: 3782
Location: Gainesville, TX | Thank you for serving the public. Sorry you have to deal with all the rudeness. Tends to come with the territory. At least you own the store. :) |
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Chicken Chick
Posts: 3562
Location: Texas | cloverleaf - 2015-04-13 2:28 PM I'm sorry you're having to deal with ugly people- but how wonderful is it that at your young age you already own your own business!!! As someone mentioned earlier, most rude people are just unhappy. If you pray for them, it might not affect their behavior at the moment, but it will help you. Well I am closer to 30 then I care to admit! I look closer to 19 is what I am told, unless they happen to see my gray hair coming in lol.
Some days I wish I didn't own a business though lol. I usually just end up praying that I can make it through the day and keep my cool. Killing people with kindness is often hard for me.
Edited by pinx05 2015-04-13 2:40 PM
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Quarter Horse HIstorian
Posts: 2878
Location: Aubrey, Texas | I understand, I waited tables in college. On those days when you just aren't up to killing them with kindness, try to turn it into a game where you zing them without their knowing it. It relieves tension and exercises your creativity at the same time. BYW, I'm sorry about your great-grandmother- |
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 Total Germophobe
Posts: 6443
Location: Montana | I've little grown up in a business where probably 75% of people don't like you, i.e. being a used vehicle dealer. You do get a little more callous to the rudeness as time goes on, but it still does hurt. Working long hours, as you are doing, doesn't help either because you get tired and then are more emotionally unstable especially when depressing or tragic events occur. I know, I've been there, and it isn't fun. All I can give you is hugs...unfortunately, any time you expose yourself to the public sector, it is bound to happen. My mom thinks the word "nice" should be taken out of the dictionary and there should be 50 pages of rude, LOL. But, that doesn't help to here's hugs. |
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Chicken Chick
Posts: 3562
Location: Texas | cloverleaf - 2015-04-13 2:49 PM I understand, I waited tables in college. On those days when you just aren't up to killing them with kindness, try to turn it into a game where you zing them without their knowing it. It relieves tension and exercises your creativity at the same time. BYW, I'm sorry about your great-grandmother-
Thank you. She was just shy of her 99th birthday. |
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 Expert
Posts: 4121
Location: SE Louisiana | Enlarge this sign and hang it outside the drive-up window..
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 Hugs to You
Posts: 7551
Location: In The Land of Cotton | pinx05 - 2015-04-13 3:37 PM cloverleaf - 2015-04-13 2:28 PM I'm sorry you're having to deal with ugly people- but how wonderful is it that at your young age you already own your own business!!! As someone mentioned earlier, most rude people are just unhappy. If you pray for them, it might not affect their behavior at the moment, but it will help you. Well I am closer to 30 then I care to admit! I look closer to 19 is what I am told, unless they happen to see my gray hair coming in lol.
Some days I wish I didn't own a business though lol. I usually just end up praying that I can make it through the day and keep my cool. Killing people with kindness is often hard for me.
We used to have drive through stores when I was a kid. Much easier for mom and six small kids to drive up then take us all in.
That is one type of business I have always wanted to open. Hang in there, smile and when they leave shake your head. Good luck! |
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Expert
Posts: 4121
Location: SE Louisiana | cloverleaf - 2015-04-13 2:49 PM I understand, I waited tables in college. On those days when you just aren't up to killing them with kindness, try to turn it into a game where you zing them without their knowing it. It relieves tension and exercises your creativity at the same time. BYW, I'm sorry about your great-grandmother-
Wonderful idea!!
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 Extreme Veteran
Posts: 352
Location: Texas | I'm sorry you have to deal with people like that. Some people have to be mean to others to make themselves feel better.
I'm trying to raise my girls to be different. We regularly buy some gift cards and there are some waitresses, people that work the windows at fast food places, and just random customer service people who when they are always nice we just give them a gift card or a really big tip. I do it and it's so nice to see some relief when they are appreciated. I love this one lady named Tabitha at our Taco Bell. She is amazing! One day a server at the window at Sonic seemed to be having a bad day so my daughter asked me if she could give him some of her Valentine's chocolate. He was so shocked, but took it and smiled. Hopefully you can get some customers who can show you the same appreciation!!!
Where is Texas are you??? I'll be happy to try and make a special trip....  . |
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Chicken Chick
Posts: 3562
Location: Texas | batkitty - 2015-04-13 3:22 PM I'm sorry you have to deal with people like that. Some people have to be mean to others to make themselves feel better. I'm trying to raise my girls to be different. We regularly buy some gift cards and there are some waitresses, people that work the windows at fast food places, and just random customer service people who when they are always nice we just give them a gift card or a really big tip. I do it and it's so nice to see some relief when they are appreciated. I love this one lady named Tabitha at our Taco Bell. She is amazing! One day a server at the window at Sonic seemed to be having a bad day so my daughter asked me if she could give him some of her Valentine's chocolate. He was so shocked, but took it and smiled. Hopefully you can get some customers who can show you the same appreciation!!! Where is Texas are you??? I'll be happy to try and make a special trip.... .
Well that is nice. I have some customers that tip me faithfully, usually my tip is more then what their total was. Even the people that give me an extra quarter here and there, it is appreciated. You would be surprised how quick that adds up!
I'm in Amarillo |
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Chicken Chick
Posts: 3562
Location: Texas | komet. - 2015-04-13 3:05 PM Enlarge this sign and hang it outside the drive-up window..
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Quarter Horse HIstorian
Posts: 2878
Location: Aubrey, Texas | I say we all make a road trip to Amarillo! Then, we can model "nice" for the unfortunate ones who don't know what it looks like. . . |
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Expert
Posts: 1255
| I don't like working with the public because I'm so shy and if a person is rude I take it personally now I work at a gas station so folks get mad at me because we have the highest gas prices in town and too top it off my boss is extremely rude and hateful. |
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 To the Left
Posts: 1865
Location: Florida | I think people act like that because that is the way they are treated in their job or life. Like most people I started working at 16 as a waitress. And then through college I worked as a ranch hand/cleaning person/baby sitter. Wnatever I had to do to get through college. Colleagues tell me I over tip, but I remember living off tips. If we all work on spreading civility maybe it will help. |
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Cold hands and Warm Heart
Location: oklahoma | I've worked in customer service all of my long life. We've spoiled the public into thinking that if they complain, cuss, scream and demand to talk to a manager, they'll get something for free. A lot of times it works, so they're 'rewarded'. It makes them feel superior. I try to kill them with kindness, either that or pass them on to a manager. Since its your business, I'd post a sign that says you reserve the right to refuse service to anyone. I wouldn't take kindly to repeat offenders cussing me, I don't care how much they spend. Once they start that, I'm done. |
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 I'm Cooler Offline
Posts: 6387
Location: Pacific Northwest | I've pretty much only ever worked retail....I get yelled at on a daily basis. It amazes me how rude people are and its made me want to find a job with 0 customer interaction. I don't even have time to write out all my stories I could share of the dumb things I've been yelled at over.
One thing I will say, just as future reference for everyone, even if the person you're talking to really did make a mistake, UNLESS whatever they did caused physical harm to you or a loved one, try to not be a raging ******* to them because chances are they've already been treated like dirt 60 other times that day.
Yesterday I walked into work and a co-worker was ringing up a lady. I could hear her just going OFF about something "someone" had messed up on, and saying how she didn't understand how someone could be so stupid to make such a mistake, and that "we spend a lot of money here and this is just insane." Um after she left I found out she was talking about ME. I had sold a corral panel to their friend yesterday and they were there to pick it up for her - and then it turned out the lady hadn't wanted a panel, she wanted a gate (but she had specifically said "I want the 10' panel in the ad", so I typed the SKU directly from the ad). The lady who actually BOUGHT the item wasn't even upset, my co-worker had talked to her on the phone. It was the lady picking UP the gate losing her mind. And when it was all said and done it was a $5 difference...and all they had to do was a normal return, it seriously took less than 10 minutes. They returned the panel, added a gate, paid $5, we loaded the gate for them and they left.
I'm actually lucky I had no idea that lady was talking about me because I would have been fired. I was LIVID after I found out it was ME she was calling stupid and dumb over something so absolutely asinine. It's a flipping livestock gate, I wish my life was so simple and perfect that the worst thing that ever happened was a cashier at TSC sold me the wrong item...and then fixed it.
Edited by livexlovexrodeo 2015-04-13 10:59 PM
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 Expert
Posts: 1718
Location: Southeast Louisiana | livexlovexrodeo - 2015-04-13 10:55 PM
I've pretty much only ever worked retail....I get yelled at on a daily basis. It amazes me how rude people are and its made me want to find a job with 0 customer interaction. I don't even have time to write out all my stories I could share of the dumb things I've been yelled at over.
One thing I will say, just as future reference for everyone, even if the person you're talking to really did make a mistake, UNLESS whatever they did caused physical harm to you or a loved one, try to not be a raging ******* to them because chances are they've already been treated like dirt 60 other times that day.
Yesterday I walked into work and a co-worker was ringing up a lady. I could hear her just going OFF about something "someone" had messed up on, and saying how she didn't understand how someone could be so stupid to make such a mistake, and that "we spend a lot of money here and this is just insane." Um after she left I found out she was talking about ME. I had sold a corral panel to their friend yesterday and they were there to pick it up for her - and then it turned out the lady hadn't wanted a panel, she wanted a gate (but she had specifically said "I want the 10' panel in the ad", so I typed the SKU directly from the ad). The lady who actually BOUGHT the item wasn't even upset, my co-worker had talked to her on the phone. It was the lady picking UP the gate losing her mind. And when it was all said and done it was a $5 difference...and all they had to do was a normal return, it seriously took less than 10 minutes. They returned the panel, added a gate, paid $5, we loaded the gate for them and they left.
I'm actually lucky I had no idea that lady was talking about me because I would have been fired. I was LIVID after I found out it was ME she was calling stupid and dumb over something so absolutely asinine. It's a flipping livestock gate, I wish my life was so simple and perfect that the worst thing that ever happened was a cashier at TSC sold me the wrong item...and then fixed it.
You're a cashier at Tractor Supply?!?!
I love that place! We know just about everyone there by name and we chat every time we go in, which is at least two or three times a month. Don't let people with a crappy attitude bother you, just know that you're loved by so many others, lol. |
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Expert
Posts: 2128
| batkitty - 2015-04-13 3:22 PM I'm sorry you have to deal with people like that. Some people have to be mean to others to make themselves feel better. I'm trying to raise my girls to be different. We regularly buy some gift cards and there are some waitresses, people that work the windows at fast food places, and just random customer service people who when they are always nice we just give them a gift card or a really big tip. I do it and it's so nice to see some relief when they are appreciated. I love this one lady named Tabitha at our Taco Bell. She is amazing! One day a server at the window at Sonic seemed to be having a bad day so my daughter asked me if she could give him some of her Valentine's chocolate. He was so shocked, but took it and smiled. Hopefully you can get some customers who can show you the same appreciation!!! Where is Texas are you??? I'll be happy to try and make a special trip.... .
Bless you for your kind actions. As a person who used to work in public service I can tell you gestures like that can totally make someones day. :) ...And what a great example you are setting for your girls. There needs to be more like you in the world. |
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 Thread Killer
Posts: 7545
| Nita - 2015-04-14 7:14 AM
livexlovexrodeo - 2015-04-13 10:55 PM
I've pretty much only ever worked retail....I get yelled at on a daily basis. It amazes me how rude people are and its made me want to find a job with 0 customer interaction. I don't even have time to write out all my stories I could share of the dumb things I've been yelled at over.
One thing I will say, just as future reference for everyone, even if the person you're talking to really did make a mistake, UNLESS whatever they did caused physical harm to you or a loved one, try to not be a raging ******* to them because chances are they've already been treated like dirt 60 other times that day.
Yesterday I walked into work and a co-worker was ringing up a lady. I could hear her just going OFF about something "someone" had messed up on, and saying how she didn't understand how someone could be so stupid to make such a mistake, and that "we spend a lot of money here and this is just insane." Um after she left I found out she was talking about ME. I had sold a corral panel to their friend yesterday and they were there to pick it up for her - and then it turned out the lady hadn't wanted a panel, she wanted a gate (but she had specifically said "I want the 10' panel in the ad", so I typed the SKU directly from the ad). The lady who actually BOUGHT the item wasn't even upset, my co-worker had talked to her on the phone. It was the lady picking UP the gate losing her mind. And when it was all said and done it was a $5 difference...and all they had to do was a normal return, it seriously took less than 10 minutes. They returned the panel, added a gate, paid $5, we loaded the gate for them and they left.
I'm actually lucky I had no idea that lady was talking about me because I would have been fired. I was LIVID after I found out it was ME she was calling stupid and dumb over something so absolutely asinine. It's a flipping livestock gate, I wish my life was so simple and perfect that the worst thing that ever happened was a cashier at TSC sold me the wrong item...and then fixed it.
You're a cashier at Tractor Supply?!?!
I love that place! We know just about everyone there by name and we chat every time we go in, which is at least two or three times a month. Don't let people with a crappy attitude bother you, just know that you're loved by so many others, lol.
Agreed. Love TSC! There are lots of us who are appreciative. I'm so glad that I finally got a job in my field (no customer service interaction whatsoever). I work at Panera Bread in a turnpike plaza and let me tell you....I don't know where to start. I think the most infuriating thing is the people complaining about the prices like it's our fault. People get so bent out of shape about it. Then, they treat us like slaves and act like they own the place! I try to give people the benefit of the doubt because I know what it's like to be traveling, but it really is ridiculous. I'm not a people person at all, but I think that I'm a pretty polite person in general and would never dream of acting as childish as some of the customers we deal with. And what I find hilarious is that most of the worst ones we have had were all of the older variety. You know, the ones who scream the loudest about "those **** young people and their lack of manners." It's so ironic it hurts. |
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Chicken Chick
Posts: 3562
Location: Texas | Just Plain Lucky - 2015-04-14 7:51 AM Nita - 2015-04-14 7:14 AM livexlovexrodeo - 2015-04-13 10:55 PM I've pretty much only ever worked retail....I get yelled at on a daily basis. It amazes me how rude people are and its made me want to find a job with 0 customer interaction. I don't even have time to write out all my stories I could share of the dumb things I've been yelled at over. One thing I will say, just as future reference for everyone, even if the person you're talking to really did make a mistake, UNLESS whatever they did caused physical harm to you or a loved one, try to not be a raging ******* to them because chances are they've already been treated like dirt 60 other times that day. Yesterday I walked into work and a co-worker was ringing up a lady. I could hear her just going OFF about something "someone" had messed up on, and saying how she didn't understand how someone could be so stupid to make such a mistake, and that "we spend a lot of money here and this is just insane." Um after she left I found out she was talking about ME. I had sold a corral panel to their friend yesterday and they were there to pick it up for her - and then it turned out the lady hadn't wanted a panel, she wanted a gate (but she had specifically said "I want the 10' panel in the ad", so I typed the SKU directly from the ad). The lady who actually BOUGHT the item wasn't even upset, my co-worker had talked to her on the phone. It was the lady picking UP the gate losing her mind. And when it was all said and done it was a $5 difference...and all they had to do was a normal return, it seriously took less than 10 minutes. They returned the panel, added a gate, paid $5, we loaded the gate for them and they left. I'm actually lucky I had no idea that lady was talking about me because I would have been fired. I was LIVID after I found out it was ME she was calling stupid and dumb over something so absolutely asinine. It's a flipping livestock gate, I wish my life was so simple and perfect that the worst thing that ever happened was a cashier at TSC sold me the wrong item...and then fixed it. You're a cashier at Tractor Supply?!?! I love that place! We know just about everyone there by name and we chat every time we go in, which is at least two or three times a month. Don't let people with a crappy attitude bother you, just know that you're loved by so many others, lol.
I always hand people's cards to them as soon as I swipe their card. Just so I don't ever forget. Well a woman came back the other day and said I didn't give her card back. I looked around the register and it wasn't here. I told her I didn't have it, I thought I handed it back with the receipt etc. Then she starts yelling at me about wanting her card back. Well she finally opens her door saying "I don't have it!" I said "Is that it?" and pointed in her floor board lol. Well I'll be, if it wasn't the card she said she never got back... she left pretty quick. She was a regular until that day. I'm not sure if she is ashamed of how she treated me for nothing, or if the smile on my face when she found her card in her car kind of turned her off a little lol. |
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 Expert
Posts: 1273
Location: South Dakota | People are so weird anymore. If someone makes a mistake they act like it was a personal insult and they must retaliate. |
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 Shoot Yeah
Posts: 4273
Location: Where you need a paddle... Oregon! | My daughter has worked at the feed/farm and garden store in town for about 5 years. She started out cashiering and doing the books and then worked the floor in clothing and did books. Her boss has tried to promote her to department lead, but she refuses. She has told him many times that she should not be in a position where she works with the customers more closely. The Inventory Specialist position came open so she took that. She says the customers are awful and she would probably end up losing her job over one of them, so she doesn't want to be in a situation where that might happen. That's a sad reality when the local farmers, ranchers and livestock owners are a crappy bunch to deal with. |
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Thread Killer
Posts: 7545
| pinx05 - 2015-04-14 9:40 AM
Just Plain Lucky - 2015-04-14 7:51 AM Nita - 2015-04-14 7:14 AM livexlovexrodeo - 2015-04-13 10:55 PM I've pretty much only ever worked retail....I get yelled at on a daily basis. It amazes me how rude people are and its made me want to find a job with 0 customer interaction. I don't even have time to write out all my stories I could share of the dumb things I've been yelled at over. One thing I will say, just as future reference for everyone, even if the person you're talking to really did make a mistake, UNLESS whatever they did caused physical harm to you or a loved one, try to not be a raging ******* to them because chances are they've already been treated like dirt 60 other times that day. Yesterday I walked into work and a co-worker was ringing up a lady. I could hear her just going OFF about something "someone" had messed up on, and saying how she didn't understand how someone could be so stupid to make such a mistake, and that "we spend a lot of money here and this is just insane." Um after she left I found out she was talking about ME. I had sold a corral panel to their friend yesterday and they were there to pick it up for her - and then it turned out the lady hadn't wanted a panel, she wanted a gate (but she had specifically said "I want the 10' panel in the ad", so I typed the SKU directly from the ad). The lady who actually BOUGHT the item wasn't even upset, my co-worker had talked to her on the phone. It was the lady picking UP the gate losing her mind. And when it was all said and done it was a $5 difference...and all they had to do was a normal return, it seriously took less than 10 minutes. They returned the panel, added a gate, paid $5, we loaded the gate for them and they left. I'm actually lucky I had no idea that lady was talking about me because I would have been fired. I was LIVID after I found out it was ME she was calling stupid and dumb over something so absolutely asinine. It's a flipping livestock gate, I wish my life was so simple and perfect that the worst thing that ever happened was a cashier at TSC sold me the wrong item...and then fixed it. You're a cashier at Tractor Supply?!?! I love that place! We know just about everyone there by name and we chat every time we go in, which is at least two or three times a month. Don't let people with a crappy attitude bother you, just know that you're loved by so many others, lol.
HA! I'm sure it's a little of both. We have a self serve coffee bar and people walk right past the coffee lids ALL THE TIME. They go straight to the soda fountain and try to put regular lids on our coffer cups. Then, some people get so angry and huffy about it and act lIke I'm plotting against them when I point them in the right direction. Then you have the ones that get food at the other restaurant right next to us and try to fit our lids onto their cups (quite impossible, I assure you). They get murderous! My favorite thing to do is watch the nastiest ones die a little on the inside when they become aware of their stupidity. Believe me,I've been the confused customer looking for something in plain sight, so I know what it's like to have "Well DUH" moments. I don't blame it on the workers though, when I'm the customer. I also don't blame most of the customers I deal with on a daily basis, but jeebus...the rudeness. |
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I Really Love Jeans
Posts: 3173
Location: North Dakota | Welcome to being a business owner! Keep it up and forget about the rude people! Build your future for yourself!!!! Rude people are everywhere and will be the rest of your life! It has nothing to do with your age it has to do with people simply being rude!!!! |
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 Extreme Veteran
Posts: 488
Location: NE Arkansas | I work with people on a daily basis and you just never know what will happen each day. I do my best to kill them kindness but sometimes I just want to scream at them.
My husband can be very short and can come off as rude to most people its just how he talks but in reality he is a really nice guy and would help anyone. When we go out to dinner I sometimes have to remind him to speak a little nicer he tells me he dose not even realize it. |
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I'm Cooler Offline
Posts: 6387
Location: Pacific Northwest | Just Plain Lucky - 2015-04-14 5:51 AM
Nita - 2015-04-14 7:14 AM
livexlovexrodeo - 2015-04-13 10:55 PM
I've pretty much only ever worked retail....I get yelled at on a daily basis. It amazes me how rude people are and its made me want to find a job with 0 customer interaction. I don't even have time to write out all my stories I could share of the dumb things I've been yelled at over.
One thing I will say, just as future reference for everyone, even if the person you're talking to really did make a mistake, UNLESS whatever they did caused physical harm to you or a loved one, try to not be a raging ******* to them because chances are they've already been treated like dirt 60 other times that day.
Yesterday I walked into work and a co-worker was ringing up a lady. I could hear her just going OFF about something "someone" had messed up on, and saying how she didn't understand how someone could be so stupid to make such a mistake, and that "we spend a lot of money here and this is just insane." Um after she left I found out she was talking about ME. I had sold a corral panel to their friend yesterday and they were there to pick it up for her - and then it turned out the lady hadn't wanted a panel, she wanted a gate (but she had specifically said "I want the 10' panel in the ad", so I typed the SKU directly from the ad). The lady who actually BOUGHT the item wasn't even upset, my co-worker had talked to her on the phone. It was the lady picking UP the gate losing her mind. And when it was all said and done it was a $5 difference...and all they had to do was a normal return, it seriously took less than 10 minutes. They returned the panel, added a gate, paid $5, we loaded the gate for them and they left.
I'm actually lucky I had no idea that lady was talking about me because I would have been fired. I was LIVID after I found out it was ME she was calling stupid and dumb over something so absolutely asinine. It's a flipping livestock gate, I wish my life was so simple and perfect that the worst thing that ever happened was a cashier at TSC sold me the wrong item...and then fixed it.
You're a cashier at Tractor Supply?!?!
I love that place! We know just about everyone there by name and we chat every time we go in, which is at least two or three times a month. Don't let people with a crappy attitude bother you, just know that you're loved by so many others, lol.
Yes, sort of! I work at Del's, which is a chain of feed stores owned by Tractor Supply (I think the Del's stores are only in WA, OR, ID and Hawaii). We have most of the same things, but TSC is bigger. We're like TSC's child lol
For the most part I love it, we're a small store with only 6 people, 5 of us being girls and customers are generally pretty impressed at how good we are at loading feed/fencing supplies/basically just getting the job done. And you know we have a pretty good handful of customers where I think if they witnessed any of us being cussed out over a mistake they'd probably defend us. We're all young girls, I think I'm the oldest at 25, and most of the farmers and ranchers that come in treat us like daughters haha
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Extreme Veteran
Posts: 352
Location: Texas | pinx05 - 2015-04-13 3:40 PM
batkitty - 2015-04-13 3:22 PM I'm sorry you have to deal with people like that. Some people have to be mean to others to make themselves feel better. I'm trying to raise my girls to be different. We regularly buy some gift cards and there are some waitresses, people that work the windows at fast food places, and just random customer service people who when they are always nice we just give them a gift card or a really big tip. I do it and it's so nice to see some relief when they are appreciated. I love this one lady named Tabitha at our Taco Bell. She is amazing! One day a server at the window at Sonic seemed to be having a bad day so my daughter asked me if she could give him some of her Valentine's chocolate. He was so shocked, but took it and smiled. Hopefully you can get some customers who can show you the same appreciation!!! Where is Texas are you??? I'll be happy to try and make a special trip.... .
I'm in Amarillo
I truly wish I was closer to Amarillo as I am half way between Houston and Dallas!
I hope today brings you customers that appreciate your worth! |
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