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 IMA No Hair Style Gal
Posts: 2594
  
| Yesterday I bought three tubes of electrolyte paste for my horses, gave it to them at a show and was reading through all the ingredients when I realized I gave them paste that had expired over a year ago.
I contacted the feed store today asking for a refund, but have not heard anything back. (Spent a little over $40.00 on this)
I saved the tubes. Would you expect a refund if this had happened to you??
I worked at this particular feed store for a few years and part of our job was to ensure we had no expired products on the shelf. I am just worried they will give me the ring around since I used the product, but had I known PRIOR to giving it I would not have given my horses something that was over a year old.
Edited by magic gunsmoke 2016-07-24 11:30 AM
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Member
Posts: 19
| I purchased horse vaccines from a well known chain farm store. I never thought to look at the expiration date when they handed them to me in the store. When I went to give the shots the next week, I just happened to notice two of the vaccines had expired. Like several months past. They were so expensive I took them back with the receipt and they exchanged them no questions asked. I'd take it back. They can only say no. |
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The Advice Guru
Posts: 6419
  
| You should always be checking the expiry date before using. Since you already used it, I don't think the should refund you.
The feed store could look at it as you were okay with administering expired product because you used it, and now are wanting a refund and using the expiry date as an excuse just to save a little money. |
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IMA No Hair Style Gal
Posts: 2594
| cheryl makofka - 2016-07-24 12:43 PM You should always be checking the expiry date before using. Since you already used it, I don't think the should refund you. The feed store could look at it as you were okay with administering expired product because you used it, and now are wanting a refund and using the expiry date as an excuse just to save a little money.
Yes, lesson learned there! I am slightly annoyed by the fact that technically it should be the stores job to monitor their stock and make sure they don't have expired products on the shelves though. Otherwise I would not be in this situation!!! |
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I just read the headlines
Posts: 4483
| I agree the store should not have expired products on their shelves, but it is my responsibility to also check so that I don't give it to my horses or my self. Ultimately the responsibility is mine. I would do as you did and let the store know they have expired products on the shelf and leave it at that. |
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 Extreme Veteran
Posts: 434
Location: Northwest Florida | It shouldn't matter if you had used the product or not since the product should not have been on the shelf in the first place. It's not like they could have resold it anyway. I would definitely expect a full refund, or replacement with the same product, not expired. A year is a long time to not check expiration of inventory! |
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 Accident Prone
Posts: 22277
Location: 100 miles from Nowhere, AR | I wouldn't ask for a refund but they should discount the items. I buy expired stuff for a discount when I get the chance. And it's not like the minerals in an electrolyte paste are going to degrade, it may not have tasted as good as it should but it probably worked just fine.
Edited by Three 4 Luck 2016-07-24 2:30 PM
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IMA No Hair Style Gal
Posts: 2594
| Good news, she got back and said she would refund my money. I would take product not expired in the place of, but it turns out ALL of their electrolytes of the same brand are expired. AHHH
It was the JUG electrolyte. I wasn't sure if electrolytes "go bad" was trying to read up on it before I contacted them.
Thanks for the input, I was curious what others would expect. I was kind of thinking partial refund or new product that is not expired....but my husband thought full refund and that it should not have been on the shelf. Although I think legally they cannot sell expired product?? Not sure though. |
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 Expert
Posts: 5293
| One of my favorite things to do is ask my vet for almost expired meds I use. She can't sell them once they are expired but they are good for usually year past expiration date. Banamine is the only one we generally have to really watch for color. I have gotten whole boxes of adequan ( 7 vials) for free once , previcox discounted etc. lol |
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The Advice Guru
Posts: 6419
| magic gunsmoke - 2016-07-24 11:55 AM
cheryl makofka - 2016-07-24 12:43 PM You should always be checking the expiry date before using. Since you already used it, I don't think the should refund you. The feed store could look at it as you were okay with administering expired product because you used it, and now are wanting a refund and using the expiry date as an excuse just to save a little money.
Yes, lesson learned there! I am slightly annoyed by the fact that technically it should be the stores job to monitor their stock and make sure they don't have expired products on the shelves though. Otherwise I would not be in this situation!!!
I agree the store should be doing a better job, but how can you prove that those electrolytes were purchased recently, you could have bought them a year ago noticed they were expired bought new ones and now trying to pull a fast one on the store.
I have bought many dewormers and had them shipped, 3/4 times it has been expired, I look as soon as I get it, contact them immediately then wait for their instruction.
It isn't just horse stuff. Canned food you need to check the expiry date as I have bought expired stuff before.
Baby food is one in my area we have been having a problem and it isn't one store, or one town but multiples. |
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IMA No Hair Style Gal
Posts: 2594
| LOL Well I didn't pull a fast one, saved my receipt and contacted the store the very next day I bought them. I worked for the feed store for several years and was even hired on during my summers off as a teacher. Thankfully I have a good reputation with the owner. I just wanted to be fair with my request, especially since it was a friend.
Edited by magic gunsmoke 2016-07-24 6:20 PM
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Expert
Posts: 1695
Location: Willows, CA | Since most electrolyte products are simply water, sodium and potassium, there really is not much there to go bad with age. I think I would just move on as far as replacement goes, and give the store a heads up to avoid complaints in the future. |
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IMA No Hair Style Gal
Posts: 2594
| winwillows - 2016-07-25 5:56 PM
Since most electrolyte products are simply water, sodium and potassium, there really is not much there to go bad with age. I think I would just move on as far as replacement goes, and give the store a heads up to avoid complaints in the future.
Thank you so much for the info!!!! I was worried it may make them sick so had kept a close eye on them to be sure. Sounds like no harm, no foul then!!!! |
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Purchased Expired Product, What Would you Expect in Return?