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 Total Germophobe
Posts: 6443
       Location: Montana | So, what has the time frame been recently to get papers back from AQHA when transferring them? I used to do the rush transfer so papers wouldn't be sitting there for months, and now the rush transfer is $100 more...grrr. |
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 Take a Picture
Posts: 12841
       
| 10 to 14 days |
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 Elite Veteran
Posts: 1037
 
| Got my regular transfer back in 2 weeks. Took 7 days with rush transfer. Not worth the extra $$ IMO unless you are going to do overnight also. |
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 Total Germophobe
Posts: 6443
       Location: Montana | Thanks very much! Just curious...2 weeks isn't bad. Want to get him enrolled in a futurity incentive before the end of the year since they have a special going on and need it back in time! |
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 Hummer's Hero
Posts: 3071
    Location: Smack Dab in the Middle | Did one in June that took about 10 days, so I was pleased.
However, AQHA is kinda on my "list" at the moment for losing a second check that was in the same envelope as the afore mentioned transfer... |
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 Total Germophobe
Posts: 6443
       Location: Montana | RockinGR - 2018-10-24 7:45 AM Did one in June that took about 10 days, so I was pleased. However, AQHA is kinda on my "list" at the moment for losing a second check that was in the same envelope as the afore mentioned transfer...
I do paperwork as part of my job...title transfers, etc...so I'm super picky about paperwork and super careful, its too hard to fix if there are issues! So I get what you are saying. |
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 A Somebody to Everybody
Posts: 41354
              Location: Under The Big Sky Of Texas | Within 14 days.. A few times it was a week, I send them in as soon as I get them.. |
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 Undercover Amish Mafia Member
Posts: 9992
           Location: Kansas | About 2-3 weeks |
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 Total Germophobe
Posts: 6443
       Location: Montana | Southtxponygirl - 2018-10-24 9:37 AM Within 14 days.. A few times it was a week, I send them in as soon as I get them..
I'll create another post about my new little colt, LOL, but I just got him and papers yesterday, planning on sending them in today, I always send mine in right away too. But wanted to make sure AQHA was doing better about their transfers than they used to. I had heard stories of 6 month waits a year or two ago. |
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 A Somebody to Everybody
Posts: 41354
              Location: Under The Big Sky Of Texas | mtcanchazer - 2018-10-24 11:32 AM Southtxponygirl - 2018-10-24 9:37 AM Within 14 days.. A few times it was a week, I send them in as soon as I get them.. I'll create another post about my new little colt, LOL, but I just got him and papers yesterday, planning on sending them in today, I always send mine in right away too. But wanted to make sure AQHA was doing better about their transfers than they used to. I had heard stories of 6 month waits a year or two ago.
Yep get them in today if you can, always seems like the closer to the end of the year it does take longer to get them back, but I always seems to buy a horse during the middle of the year and always got them back fast and have never payed for a rush fee. And congrats on your new fella |
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 Guys Just Wanna Have Fun
Posts: 5530
   Location: OH | Go to Quarter Horse Congress---they'll do them on the spot. I am such a problem solver. |
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 Location: down south | I was pleasantly surprised when mine were returned to me in a little over a week. I did take them to the PO and paid extra for tracking and 1st class. This was in July |
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 Hummer's Hero
Posts: 3071
    Location: Smack Dab in the Middle | Mighty Broke - 2018-10-24 12:59 PM
Go to Quarter Horse Congress---they'll do them on the spot. I am such a problem solver.
Yep...after they screwed up our lease and the payment twice, I'm going to register our baby in person at the world show. |
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Veteran
Posts: 286
    
| I usually wait and do all my AQHA related stuff when a rep is set up at a show, sale, barrel race, etc.
AQHA has made too many errors on paperwork in the past that I don't send them anything anymore. I wait and do any and all paperwork where I can double check it on the spot. |
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 The One
Posts: 7998
          Location: South Georgia | I had to request a duplicate copy and do two transfers when I sent mine in. I didn't know this, but they encouraged me to scan and email everything to them. I think this was the secret to making it much faster! I had my new papers transferred into my name and back in my hands within 2 weeks from start to finish. |
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 Scorpions R Us
Posts: 9586
       Location: So. Cali. | I recieved mine back Monday that I mailed out the 8th. |
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 Total Germophobe
Posts: 6443
       Location: Montana | Thanks all...didn't get them in the mail today because I couldn't get out of work in time, so tomorrow it is. But I'm sending them certified/return receipt just like if it was a title to a car so I know they get them! I am so paranoid about paperwork, it isn't funny, LOL. |
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 A Somebody to Everybody
Posts: 41354
              Location: Under The Big Sky Of Texas | mtcanchazer - 2018-10-24 9:52 PM Thanks all...didn't get them in the mail today because I couldn't get out of work in time, so tomorrow it is. But I'm sending them certified/return receipt just like if it was a title to a car so I know they get them! I am so paranoid about paperwork, it isn't funny, LOL.
Just make a copy of them so just in case something does go wrong..Better to be on the safe side. |
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 The One
Posts: 7998
          Location: South Georgia | Again, everything can be scanned and emailed. No risk of loss. No delays. It made everything so simple and fast. They called me for my credit card number once they got everything.
Edited by horsegirl 2018-10-25 6:40 AM
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 Total Germophobe
Posts: 6443
       Location: Montana | Southtxponygirl - 2018-10-24 9:43 PM mtcanchazer - 2018-10-24 9:52 PM Thanks all...didn't get them in the mail today because I couldn't get out of work in time, so tomorrow it is. But I'm sending them certified/return receipt just like if it was a title to a car so I know they get them! I am so paranoid about paperwork, it isn't funny, LOL. Just make a copy of them so just in case something does go wrong..Better to be on the safe side.
Already did!
I didn't know you could email them and get it done! How?! |
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 A Somebody to Everybody
Posts: 41354
              Location: Under The Big Sky Of Texas | mtcanchazer - 2018-10-25 10:38 AM Southtxponygirl - 2018-10-24 9:43 PM mtcanchazer - 2018-10-24 9:52 PM Thanks all...didn't get them in the mail today because I couldn't get out of work in time, so tomorrow it is. But I'm sending them certified/return receipt just like if it was a title to a car so I know they get them! I am so paranoid about paperwork, it isn't funny, LOL. Just make a copy of them so just in case something does go wrong..Better to be on the safe side. Already did!
I didn't know you could email them and get it done! How?!
I have no ideal on the email I just do old school. Go to their website and look there, I'm sure all the information would be there. But I'm older and just like doing things the old way, LOL  |
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 Take a Picture
Posts: 12841
       
| I found out that it depends on who you are. I used to get nearly all paper work back within two weeks. Ever since I questioned where the judges were at a 4 judge and why AQHA rules were not followed, my paperwork takes months now. Never heard one word from AQHA on that |
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 Peecans
       
| Im my experience .... 3-4 weeks to 9 and a half months, not including the ones i never did get .... I have had papers take over 2 months even WITH paying for rush transfers.
AQHA is by far the worst breed association I have to deal with regularly in terms of organisation and efficiency at processing paperwork and willingness to help when there are issues. |
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 Expert
Posts: 3104
   Location: Arkansas | I usually get mine back within a couple of weeks. I always mail them in a priority flat rate envelope-cheaper than certified but still can track it. They are faster than APHA |
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 Namesless in BHW
Posts: 10368
       Location: At the race track with Ah Dee Ohs | I've never had any problems getting mine back within 2-3 weeks. If I'm in a hurry I will do a rush and they'll be back within a week! |
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 Total Germophobe
Posts: 6443
       Location: Montana | Southtxponygirl - 2018-10-25 9:42 AM mtcanchazer - 2018-10-25 10:38 AM Southtxponygirl - 2018-10-24 9:43 PM mtcanchazer - 2018-10-24 9:52 PM Thanks all...didn't get them in the mail today because I couldn't get out of work in time, so tomorrow it is. But I'm sending them certified/return receipt just like if it was a title to a car so I know they get them! I am so paranoid about paperwork, it isn't funny, LOL. Just make a copy of them so just in case something does go wrong..Better to be on the safe side. Already did!
I didn't know you could email them and get it done! How?! I have no ideal on the email I just do old school. Go to their website and look there, I'm sure all the information would be there.
But I'm older and just like doing things the old way, LOL 
I looked on their website, couldn't find anything about emailing it. Maybe for new registrations?
Well, it's sent, we'll see what happens and hope it comes back soon! |
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 Expert
Posts: 2457
      
| The timing on your returned paperwork will 100% be dependent on who you deal with .... if you have any corrections or changes on the work sent in, be prepared to wait MONTHS.
AQHA routinely looses checks, claims not to have pictures or paperwork (that was sent in the same envelope), and different sections do not communicate at all.
I am currently still trying to get a routine transfer with an updated registration back after submitting it in May. To be polite, they are a mess. |
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 The One
Posts: 7998
          Location: South Georgia | registration@aqha.org and put horses name and registration number in title. Scan all docs and send it in that way. No paper copies mailed to them. They will charge your card if you put it on the papers or call you to get your card number. They mail it back.
And this is NOT just for new registrations, by the way. I did 3 transfers (all for one horse) and a request for duplicate papers via this method. They told me that paper processing was slower and they could handle emails more efficiently.
Edited by horsegirl 2018-10-30 10:55 AM
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 Total Germophobe
Posts: 6443
       Location: Montana | horsegirl - 2018-10-30 9:48 AM registration@aqha.org and put horses name and registration number in title. Scan all docs and send it in that way. No paper copies mailed to them. They will charge your card if you put it on the papers or call you to get your card number. They mail it back.
And this is NOT just for new registrations, by the way. I did 3 transfers (all for one horse) and a request for duplicate papers via this method. They told me that paper processing was slower and they could handle emails more efficiently.
Thanks much!
Now I'm nervous...had a correction to the registration along with a transfer...some white on one of his feet was missed as a baby. Yikes. |
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 A Somebody to Everybody
Posts: 41354
              Location: Under The Big Sky Of Texas | mtcanchazer - 2018-10-30 11:23 AM horsegirl - 2018-10-30 9:48 AM registration@aqha.org and put horses name and registration number in title. Scan all docs and send it in that way. No paper copies mailed to them. They will charge your card if you put it on the papers or call you to get your card number. They mail it back.
And this is NOT just for new registrations, by the way. I did 3 transfers (all for one horse) and a request for duplicate papers via this method. They told me that paper processing was slower and they could handle emails more efficiently. Thanks much!
Now I'm nervous...had a correction to the registration along with a transfer...some white on one of his feet was missed as a baby. Yikes.
Aww, if theres corrections that need to be made it does take longer in most cases. |
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 My Heart Be Happy
Posts: 9159
      Location: Arkansas | lindseylou2290 - 2018-10-30 10:00 AM
The timing on your returned paperwork will 100% be dependent on who you deal with .... if you have any corrections or changes on the work sent in, be prepared to wait MONTHS.
AQHA routinely looses checks, claims not to have pictures or paperwork (that was sent in the same envelope), and different sections do not communicate at all.
I am currently still trying to get a routine transfer with an updated registration back after submitting it in May. To be polite, they are a mess.
They sound like the IRS  |
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 Serious Snap Trapper
Posts: 4275
       Location: In The Snow, AZ | Bringing up an old topic here... but someone had said transfer reports can be submitted online. I emailed AQHA and asked what I needed to send them to transfer two horses and got an email back saying everything has to be mailed in with original transfer forms and registration papers. Is this correct? They also said the fee is $75 for nonmembers and the transfer form says it’s $60. |
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 The One
Posts: 7998
          Location: South Georgia | ~BINGO~ - 2019-05-08 12:09 PM Bringing up an old topic here... but someone had said transfer reports can be submitted online. I emailed AQHA and asked what I needed to send them to transfer two horses and got an email back saying everything has to be mailed in with original transfer forms and registration papers. Is this correct? They also said the fee is $75 for nonmembers and the transfer form says it’s $60. I was told to email all scanned documents. I received a bill for the amount due and when I called to give them my card to pay that, they released the finished papers the next couple of days. I never had to mail in any actual paper docs. I don't recall what I paid. I became a member when I submitted the transfer of ownership and request for replacement papers. Please see my post from awhile back with detailed instructions. It was very fast for me! I didnt know about emailing at all until I happened to call a second or third time and the guy on the phone gave me that opiton.
Edited by horsegirl 2019-05-08 12:02 PM
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 Serious Snap Trapper
Posts: 4275
       Location: In The Snow, AZ | horsegirl - 2019-05-08 10:00 AM
~BINGO~ - 2019-05-08 12:09 PM
Bringing up an old topic here... but someone had said transfer reports can be submitted online. I emailed AQHA and asked what I needed to send them to transfer two horses and got an email back saying everything has to be mailed in with original transfer forms and registration papers. Is this correct? They also said the fee is $75 for nonmembers and the transfer form says it’s $60.
I was told to email all scanned documents. I received a bill for the amount due and when I called to give them my card to pay that, they released the finished papers the next couple of days. I never had to mail in any actual paper docs. I don't recall what I paid. I became a member when I submitted the transfer of ownership and request for replacement papers. Please see my post from awhile back with detailed instructions. It was very fast for me! I didnt know about emailing at all until I happened to call a second or third time and the guy on the phone gave me that opiton.
Maybe I need to call them then. Yours was the one I was referring to about emailing. This was their response... 
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 The One
Posts: 7998
          Location: South Georgia | ~BINGO~ - 2019-05-08 2:09 PM
horsegirl - 2019-05-08 10:00 AM
~BINGO~ - 2019-05-08 12:09 PM
Bringing up an old topic here... but someone had said transfer reports can be submitted online. I emailed AQHA and asked what I needed to send them to transfer two horses and got an email back saying everything has to be mailed in with original transfer forms and registration papers. Is this correct? They also said the fee is $75 for nonmembers and the transfer form says it’s $60.
I was told to email all scanned documents. I received a bill for the amount due and when I called to give them my card to pay that, they released the finished papers the next couple of days. I never had to mail in any actual paper docs. I don't recall what I paid. I became a member when I submitted the transfer of ownership and request for replacement papers. Please see my post from awhile back with detailed instructions. It was very fast for me! I didnt know about emailing at all until I happened to call a second or third time and the guy on the phone gave me that opiton.
Maybe I need to call them then. Yours was the one I was referring to about emailing. This was their response...

Hmm. I dont know. I guess I just got the right person on the phone. He was super kind and very helpful. I had just called a couple times to make sure I had the correct documentation and fees, and he told me to do the email route for ease and time. |
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Regular
Posts: 86
  
| There is a current AQHA RULE BOOK online and you can also order the book of rules on the AQHA site by clicking on the order form and submitting your address. AQHA sends emails to members all the time with different data and other information along with various articles you can log on to. One of the data points recently was on delayed transfers and registrations not being completely filled out or different owner on transfer than the one they have on record. Or the photos had the feet or ears cutoff or were not in the correct positions as stated in the rule book. OR .. lack of a quick response with needed information to continue the registration. These minor points were 87% of the delays in getting a horse registered in their normal 17 day turnaround. As slow as the USPS is .. you need to deduct 10 days off the time it takes to get your papers back ... mail takes 5-6 days to and from AQHA and new owner. = 10-12 days If you ask the AQHA representative nicely .... they will freeze the application and they will give you their email address to send new photos to them and they will put them into their data base to get the horse registered or color/markings changed .. be prompt on your needed corrections and things will continue very smoothly. If your request involves anything that has already been registered you must send in the original papers along with the other necessary paperwork and lots of $$$$'s. How many of you recall the hubbub on registrations being used at auctions with a lookalike horse or you got a fake registration certificate? AQHA registration certificates has a heat sensitive AQHA logo on each certificate to certify it is real and not a good copy from a printer. You can hold the registration certificate with your forefinger and thumb pressed on both sides of the certificate's logo and part of it will lighten up or disappear. The last time AQHA slowed down to a crawl was also doing an upgrade on their computer systems... they hired some India Indians that could barely speak English and it appears like they hired the same group to do the upgrade that has fallen apart this time ...    FYI: Each time you call to discuss a file in progress the AQHA rep will make a notation on that particular file as what needs to be done for it to continue thru their system. And can be viewed by the rep if you should call again.
Edited by CHASIN CANS 2019-05-08 7:38 PM
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Regular
Posts: 86
  
| horsegirl - 2019-05-08 1:35 PM ~BINGO~ - 2019-05-08 2:09 PM horsegirl - 2019-05-08 10:00 AM ~BINGO~ - 2019-05-08 12:09 PM Bringing up an old topic here... but someone had said transfer reports can be submitted online. I emailed AQHA and asked what I needed to send them to transfer two horses and got an email back saying everything has to be mailed in with original transfer forms and registration papers. Is this correct? They also said the fee is $75 for nonmembers and the transfer form says it’s $60. I was told to email all scanned documents. I received a bill for the amount due and when I called to give them my card to pay that, they released the finished papers the next couple of days. I never had to mail in any actual paper docs. I don't recall what I paid. I became a member when I submitted the transfer of ownership and request for replacement papers. Please see my post from awhile back with detailed instructions. It was very fast for me! I didnt know about emailing at all until I happened to call a second or third time and the guy on the phone gave me that opiton. Maybe I need to call them then. Yours was the one I was referring to about emailing. This was their response... 
Hmm. I dont know. I guess I just got the right person on the phone. He was super kind and very helpful. I had just called a couple times to make sure I had the correct documentation and fees, and he told me to do the email route for ease and time. HORSEGIRL .. You were also asking for replacement papers .. so you had no registration papers to mail. AQHA will accept email attachments of certain items just like they used to ask for a fax .. you probably sent a transfer and new photos for them to compare the horses markings on his old papers .. and an explanation on how papers were missing .. AQHA is constantly changing their fees and there are a lot of older forms out there .. a quick way to check current fees is to look at or print the most recent forms from their site and pay the amount on the recent forms. A lot of their pages are not working with their current problems and to get any info they left me hanging on a call back list until the next day and looked it up on their inhouse system. I received a nice 35 year member certificate this week when it should be a 50 year certificate .. apparently they crashed the data for the 15-16 years my membership was under my ranch name... by todays rules there are no ranch memberships anymore. BTW .. I am a life member of AQHA (fee $350 back then) and APHA. APHA offered a lifetime subscription to the Paint Horse Journal to do a lifetime membership ($300 back in the day) which I still receive today. I had to send in an affidavit when I sold the ranch and changed addresses to prove I was still alive to continue the journal ... lol .. I felt like an old horse that reaches 30 years old and if still alive you have to send in a yearly note saying horse is still alive or they will assume it is deceased.
Edited by CHASIN CANS 2019-05-09 6:21 AM
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 The One
Posts: 7998
          Location: South Georgia | CHASIN CANS - 2019-05-09 7:17 AM
horsegirl - 2019-05-08 1:35 PM
~BINGO~ - 2019-05-08 2:09 PM
horsegirl - 2019-05-08 10:00 AM
~BINGO~ - 2019-05-08 12:09 PM
Bringing up an old topic here... but someone had said transfer reports can be submitted online. I emailed AQHA and asked what I needed to send them to transfer two horses and got an email back saying everything has to be mailed in with original transfer forms and registration papers. Is this correct? They also said the fee is $75 for nonmembers and the transfer form says it’s $60.
I was told to email all scanned documents. I received a bill for the amount due and when I called to give them my card to pay that, they released the finished papers the next couple of days. I never had to mail in any actual paper docs. I don't recall what I paid. I became a member when I submitted the transfer of ownership and request for replacement papers. Please see my post from awhile back with detailed instructions. It was very fast for me! I didnt know about emailing at all until I happened to call a second or third time and the guy on the phone gave me that opiton.
Maybe I need to call them then. Yours was the one I was referring to about emailing. This was their response...

Hmm. I dont know. I guess I just got the right person on the phone. He was super kind and very helpful. I had just called a couple times to make sure I had the correct documentation and fees, and he told me to do the email route for ease and time.
HORSEGIRL .. You were also asking for replacement papers .. so you had no registration papers to mail.
AQHA will accept email attachments of certain items just like they used to ask for a fax .. you probably sent a transfer and new photos for them to compare the horses markings on his old papers .. and an explanation on how papers were missing ..
AQHA is constantly changing their fees and there are a lot of older forms out there .. a quick way to check current fees is to look at or print the most recent forms from their site and pay the amount on the recent forms.
A lot of their pages are not working with their current problems and to get any info they left me hanging on a call back list until the next day and looked it up on their inhouse system.
I received a nice 35 year member certificate this week when it should be a 50 year certificate .. apparently they crashed the data for the 15-16 years my membership was under my ranch name... by todays rules there are no ranch memberships anymore.
BTW .. I am a life member of AQHA (fee $350 back then) and APHA. APHA offered a lifetime subscription to the Paint Horse Journal to do a lifetime membership ($300 back in the day) which I still receive today. I had to send in an affidavit when I sold the ranch and changed addresses to prove I was still alive to continue the journal ... lol ..
I felt like an old horse that reaches 30 years old and if still alive you have to send in a yearly note saying horse is still alive or they will assume it is deceased.
That makes sense. You're right. I sent in 2 transfers. One from breeder to first owner, one from first owner to me. And at the same time, I sent in request for duplicate papers because the girl I bought him from had misplaced them. I did have to send new pics and the duplicate papers request form. |
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 Serious Snap Trapper
Posts: 4275
       Location: In The Snow, AZ | CHASIN CANS - 2019-05-08 5:27 PM
There is a current AQHA RULE BOOK online and you can also order the book of rules on the AQHA site by clicking on the order form and submitting your address.
AQHA sends emails to members all the time with different data and other information along with various articles you can log on to. One of the data points recently was on delayed transfers and registrations not being completely filled out or different owner on transfer than the one they have on record. Or the photos had the feet or ears cutoff or were not in the correct positions as stated in the rule book. OR .. lack of a quick response with needed information to continue the registration. These minor points were 87% of the delays in getting a horse registered in their normal 17 day turnaround. As slow as the USPS is .. you need to deduct 10 days off the time it takes to get your papers back ... mail takes 5-6 days to and from AQHA and new owner. = 10-12 days
If you ask the AQHA representative nicely .... they will freeze the application and they will give you their email address to send new photos to them and they will put them into their data base to get the horse registered or color/markings changed .. be prompt on your needed corrections and things will continue very smoothly.
If your request involves anything that has already been registered you must send in the original papers along with the other necessary paperwork and lots of $$$$'s.
How many of you recall the hubbub on registrations being used at auctions with a lookalike horse or you got a fake registration certificate?
AQHA registration certificates has a heat sensitive AQHA logo on each certificate to certify it is real and not a good copy from a printer. You can hold the registration certificate with your forefinger and thumb pressed on both sides of the certificate's logo and part of it will lighten up or disappear.
The last time AQHA slowed down to a crawl was also doing an upgrade on their computer systems... they hired some India Indians that could barely speak English and it appears like they hired the same group to do the upgrade that has fallen apart this time ...   
FYI: Each time you call to discuss a file in progress the AQHA rep will make a notation on that particular file as what needs to be done for it to continue thru their system. And can be viewed by the rep if you should call again.
Thank you for all the information! |
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Curve Ball
Posts: 2258
     Location: Pelham, TN | I have been a lifetime member forever and registered many foals. My daughter joined to register the filly from last year and it has been a complete nightmare. Of course she tried online in a timely matter they kept needing more which we had sent in the first time. After numerous calls they are saying they did not receive payment so wanting to charge us $170.00 instead of the $35.00. We explained the cc number was sent to them in the beginning. Well they told us they wiped the slate clean when the new program started. I honestly think someone did not do their job and finish what was inhouse before this happened but is that our fault. They were very rude in the phone conversation acting like we were just newbies and rules had to be followed. Still pondering if I will even register this gal since she is a keeper after all of this! Not a big timer in the breeding world but expect fair treatment. |
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Extreme Veteran
Posts: 408
   
| I am so confused now. I was told the same. But now I am so afraid of sending the originals. They seem like they are misplacing paperwrok left and right. |
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 Serious Snap Trapper
Posts: 4275
       Location: In The Snow, AZ | love2ridepre - 2019-05-10 8:20 AM
I am so confused now. I was told the same. But now I am so afraid of sending the originals. They seem like they are misplacing paperwrok left and right.
Right!? I took pictures of all the paperwork... but the originals are in an envelope on the counter.... staring at me. Daring me to send them in. Lol. I’m scared. |
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Extreme Veteran
Posts: 408
   
| I'll do mine if you do yours! LOL. I am on the same boat. I have two set of them to mail but I am not sure I want the transfer that bad... both horses are geldings and chances are they will always be with me but at the same time I would love to chance both their names and put them under my name... I sent all the paperwork with a copy of the papers and payment. They sent me a letter saying that they need the originals in order to process it BUT they kept the payment. CRAZY! |
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Member
Posts: 31

| Sent my registration in November, got the Dna kit back, sent the sample to Davis and the card to Aqha. Got a letter from Aqha on Monday saying they haven't reced the Dna results back yet, and they will cancel her registration if they don't receive it within 60 days. so I've called 3 days in a row, each time they say leave your number and your call will be returned in the order it was received. The first day that was over 24 hrs later, I missed it were in a different time zone, next two days I missed the callback as well. Thats besides a Pssm test that I ordered for another horse over 2 months ago, still haven't received that..... |
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  Champ
Posts: 19623
       Location: Peg-Leg Julia Grimm | slowpoke - 2019-05-10 2:49 AM
I have been a lifetime member forever and registered many foals. My daughter joined to register the filly from last year and it has been a complete nightmare. Of course she tried online in a timely matter they kept needing more which we had sent in the first time. After numerous calls they are saying they did not receive payment so wanting to charge us $170.00 instead of the $35.00. We explained the cc number was sent to them in the beginning. Well they told us they wiped the slate clean when the new program started. I honestly think someone did not do their job and finish what was inhouse before this happened but is that our fault. They were very rude in the phone conversation acting like we were just newbies and rules had to be followed. Still pondering if I will even register this gal since she is a keeper after all of this! Not a big timer in the breeding world but expect fair treatment.
Did you print or save your receipt? That would be proof of payment. |
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  Roan Wonder
         Location: SW MO | AQHA is now complete mess. We have registered 20 - 30 a year for years & had no problems. THis last year has been a nighmare. I can tell you story after story of problems we had. Last year we registed 20 foals and had probelms with about 1/2 of them. 2 we still haven't got back & they have been at their new home since the end of Sept. ANNNNNDDDD have you tried to register a 2019 foal on line yet. IT IS NOT user friendly. |
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 Expert
Posts: 2128
  
| I know that they have hired extra help and approved overtime. I just wonder what caused the madness. They say the transfer to the new website. It obviously is not working properly.. There is no telling the kind of chaos that is going on at headquarters. I pray for those trying to get it straightened out. I am betting what we see is only the tip of the iceberg. |
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