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 Mrs. BigWig
Posts: 1868
       Location: chasing kids and animals | SO i ordered some Indian Blood root for my daugters horse from the Original Cream company in Magnolia Ark. Well that was on May 9 and I have not recieved my shipment but my payment did go through and now they will not return my calls or emails! |
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 Undercover Amish Mafia Member
Posts: 9991
           Location: Kansas | how did you pay? if paypal, you can file a claim. I just had to file a paypal claim against a girl who wouldn't ship a leather halter I bought from her |
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 A Somebody to Everybody
Posts: 41354
              Location: Under The Big Sky Of Texas | Hope that it was not alot of money |
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Married to a Louie Lover
Posts: 3303
    
| File a claim via PayPal or your credit card company... |
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 Expert
Posts: 3815
      Location: The best kept secret in TX | I would contact your card company and tell them what is going on. So sorry. |
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 Expert
Posts: 3815
      Location: The best kept secret in TX | I noticed they only accept calls and email from 8 to 5 cst. I also noticed this disclaimer: The average shipment time is up to 5 working days, barring special orders, holidays or unusual production delays. Please note that Personal Checks require up to 10 days to clear the bank before shipping commences.
They may be on back order on the salve. I would call them during business hours and ask them an approximate ship date. I would then ask then to email you the information. If the product is on backorder maybe this is why it is taking so long. This company seems very small. Maybe a family emergency happened. Hoping for the best for you. |
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  Fact Checker
Posts: 16572
       Location: Displaced Iowegian | in 2010, the owner, Burt Hampton, of that company has been in trouble with the FDA regarding some of the "cures" that they sell. But really, it has only been two weeks. I would just keep trying to contact them. |
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 Mrs. BigWig
Posts: 1868
       Location: chasing kids and animals | Thanks guys, I have still been trying to contact them and no answer. I have also tried emailing and no response. IT is good to know that the company does exsist, although I hate he was getting in trouble like someone stated in one of the comments. I paid with my bank card so not sure how to handle. I have not recieved any other charges so that is a blesssing. I just really wish they would return my call or emails if it is on back order or just explain what is going on.
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 Mrs. BigWig
Posts: 1868
       Location: chasing kids and animals | Irunonfaith. That is the whole thing I do call during business hrs and leave messages but nobody returns my calls or emails. |
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 I Prefer to Live in Fantasy Land
Posts: 64864
                    Location: In the Hills of Texas | barrelrunner97 - 2017-05-27 11:53 AM Thanks guys, I have still been trying to contact them and no answer. I have also tried emailing and no response. IT is good to know that the company does exsist, although I hate he was getting in trouble like someone stated in one of the comments. I paid with my bank card so not sure how to handle. I have not recieved any other charges so that is a blesssing. I just really wish they would return my call or emails if it is on back order or just explain what is going on.
Call your bank and tell them what is going on and they will tell you what to do from there. Most banks have you put in a dispute and will refund your money. |
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  Ms. Marine
Posts: 4626
     Location: Texas | In addition to calling the bank and telling them what's happened, I'm super paranoid about my money so I would put a stop on that card that you used and request a new one from the bank. |
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 A Somebody to Everybody
Posts: 41354
              Location: Under The Big Sky Of Texas | BarrelRacing4Christ - 2017-05-27 3:29 PM In addition to calling the bank and telling them what's happened, I'm super paranoid about my money so I would put a stop on that card that you used and request a new one from the bank.
Once payed for someones vacation and another time for lumber for a house someone was building across the country, SO I totally agree put a STOP on that card you use for paying and get a different one. You can never be to careful now adays.  |
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