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Extreme Veteran
Posts: 512
| Have my favorite barrel race this weekend and as of last night the power steering is extremely stiff on our BRAND NEW 3 month old Chevy 2500HD Duramax. Took it to the dealer this morning and they are saying it has to do with a computer glitch in the 2016 model trucks and that GM doesn't carry the parts.. that they have to build them. Oh and it could take up to two months...
So now what? Here I sit with a extremely expensive, brand new truck and what do I let it sit for two months? Dealerships have no loaners either with goose-necks hitches. They said technically you could drive it, but it wasn't the safest thing. Being I have a toddler, I wouldn't put him in that situation because the truck does feel unsafe to drive.
Anyone else have this problem with the 2016 models.. what should I do?
Edited by Blueridgedreaming 2016-11-22 2:42 PM
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 Accident Prone
Posts: 22277
   
Location: 100 miles from Nowhere, AR | That's the first I've heard of it. What exactly is the problem? |
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Extreme Veteran
Posts: 512
| My husband just said the mechanic told him the new models have a more sophisticated computer system for the power steering and that it went out. Causing it to be incredibly stiff. When you turn the wheel is stays in that exact position until you manually turn it again. It doesn't correct itself back to the center. Does that make sense? |
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 The Comeback Kid
Posts: 1564
Location: lost in missouri | First I have heard of it and I am a warranty administrator, we sell a ton of Duramax's. A computer glitch would warrant a reprogram. What are they telling u they have to build? they arent going to build a computer. As well GM wouldnt tell them to build the part. I would escaltate the case to the mgr of the dealership, get the sales dept involved if u have to. U can ask them to buy back the truck and give u $$ assistance to buy a new one these are programs the dealership has available to them thru gm. also GM Cust care # is 1-800-222-1020
Edited by redracinmo 2016-11-17 11:40 AM
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Extreme Veteran
Posts: 512
| redracinmo - 2016-11-17 11:38 AM
First I have heard of it and I am a warranty administrator, we sell a ton of Duramax's.   A computer glitch would warrant a reprogram. What are they telling u they have to build? they arent going to build a computer. As well GM wouldnt tell them to build the part. I would escaltate the case to the mgr of the dealership, get the sales dept involved if u have to. U can ask them to buy back the truck and give u $$ assistance to buy a new one these are programs the dealership has available to them thru gm. also GM Cust care # is 1-800-222-1020
Â
Thank you! I found this article last night while I was researching what might be wrong with it.. May explain a little better what might be going on. Sounds similar to this person.
It only has 5,000 miles on it. We have had several new trucks over the years and never had one do this.
http://www.gm-trucks.com/forums/topic/189041-2016-silverado-2500hd-...
Edited by Blueridgedreaming 2016-11-17 11:47 AM
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The Comeback Kid
Posts: 1564
Location: lost in missouri | There is a known issue with the lash (slack) and the pitman arm. So the steering is loose or the steering is to tight?
Edited by redracinmo 2016-11-17 11:55 AM
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Accident Prone
Posts: 22277
Location: 100 miles from Nowhere, AR | Blueridgedreaming - 2016-11-17 11:44 AM redracinmo - 2016-11-17 11:38 AM First I have heard of it and I am a warranty administrator, we sell a ton of Duramax's. A computer glitch would warrant a reprogram. What are they telling u they have to build? they arent going to build a computer. As well GM wouldnt tell them to build the part. I would escaltate the case to the mgr of the dealership, get the sales dept involved if u have to. U can ask them to buy back the truck and give u $$ assistance to buy a new one these are programs the dealership has available to them thru gm. also GM Cust care # is 1-800-222-1020
Thank you! I found this article last night while I was researching what might be wrong with it.. May explain a little better what might be going on. Sounds similar to this person. It only has 5,000 miles on it. We have had several new trucks over the years and never had one do this. http://www.gm-trucks.com/forums/topic/189041-2016-silverado-2500hd-...
That doesn't sound like they need to build a part, but it does sound like they need to make sure their mechanics stay updated on service bulletins. Can you go to a different dealer with better service? I have to drive 2 hours to get to a good service dept, but it's worth it. |
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Extreme Veteran
Posts: 512
| Three 4 Luck - 2016-11-17 11:52 AM
Blueridgedreaming - 2016-11-17 11:44 AM redracinmo - 2016-11-17 11:38 AM First I have heard of it and I am a warranty administrator, we sell a ton of Duramax's.   A computer glitch would warrant a reprogram. What are they telling u they have to build? they arent going to build a computer. As well GM wouldnt tell them to build the part. I would escaltate the case to the mgr of the dealership, get the sales dept involved if u have to. U can ask them to buy back the truck and give u $$ assistance to buy a new one these are programs the dealership has available to them thru gm. also GM Cust care # is 1-800-222-1020
 Thank you! I found this article last night while I was researching what might be wrong with it.. May explain a little better what might be going on. Sounds similar to this person. It only has 5,000 miles on it. We have had several new trucks over the years and never had one do this. http://www.gm-trucks.com/forums/topic/189041-2016-silverado-2500hd-...
That doesn't sound like they need to build a part, but it does sound like they need to make sure their mechanics stay updated on service bulletins. Â Can you go to a different dealer with better service? Â I have to drive 2 hours to get to a good service dept, but it's worth it.Â
Yes we bought it over two hours away and we are going to drop it off first thing in the morning. Praying they figure it out..
The dealership here said they had to rebuild a part that couldn't be ordered?? Who knows! Thank you so much for everyone's help. I clearly do know much about trucks : ) |
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The Comeback Kid
Posts: 1564
Location: lost in missouri | are u under load when it is harder to steer now or just driving it with no load on? the digital assist steering will kick in more when u have the tow haul on as well. With the 16's being out for over a year now the parts should not be that hard to get ahold of. Now if u had a 17 i would agree with the availability of parts being difficult. |
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Extreme Veteran
Posts: 512
| redracinmo - 2016-11-17 12:01 PM
are u under load when it is harder to steer now or just driving it with no load on? the digital assist steering will kick in more when u have the tow haul on as well. With the 16's being out for over a year now the parts should not be that hard to get ahold of. Now if u had a 17 i would agree with the availability of parts being difficult.
The steering started being stiff just the last couple days but we have not had a trailer on it.
Edited by Blueridgedreaming 2016-11-17 12:19 PM
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Elite Veteran
Posts: 1074
| Is this with all 2016? I have a 2016 1-ton dually. I wonder if I need to have it checked. I'd rather have take preventative measures than be stuck somewhere broke down. |
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Extreme Veteran
Posts: 512
| Here is some information my husband sent me about it:
http://news.pickuptrucks.com/2015/10/what-you-need-to-know-about-gm...
Apparently it is designed to help trucks be more stable at higher speeds while hauling. Apparently it needs to be replaced/rebuilt/or whatever needs to happen
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Extreme Veteran
Posts: 512
| I am EXTREMELY unhappy with the purchase of this truck.. Also have had a 2016 1500 Sierra GMC that has had numerous issue.
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| IF SOMETHING is wrong with the computer assist ... why don't they switch out a computer from an unsold truck on their lot ???
I would insist on another truck and no money lost ... your situation is life threatening ....
They are giving you the old runaround so time and mileage will be in their favor ...
Also .. dealers are paid a certain amount to fix warranty items instead of GM being your savior ... they send you to the dealer ..... the dealer does not want to spend the warranty bonus money that he considers to be his and not for warranty work ... grrrrrrrrrrrrr
Edited by BARRELHORSE USA 2016-11-17 4:23 PM
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Extreme Veteran
Posts: 512
| BARRELHORSE USA - 2016-11-17 4:20 PM
IF SOMETHING is wrong with the computer assist ... why don't they switch out a computer from an unsold truck on their lot ???
I would insist on another truck and no money lost ... your situation is life threatening ....
They are giving you the old runaround so time and mileage will be in their favor ...
Also .. dealers are paid a certain amount to fix warranty items instead of GM being your savior ... they send you to the dealer ..... the dealer does not want to spend the warranty bonus money that he considers to be his and not for warranty work ... grrrrrrrrrrrrr
Took it for a second opinion and it is a computer glitch/failure. We told them to take one off the new trucks but they cannot process anything until Monday. They said the part is on back order and could take two months.
I told them that if they didn't fix it they needed to buy it back. They did offer to make two months payment on it (even though it's mostly paid for). Pretty uneasy and worried it is a lemon. |
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Extreme Veteran
Posts: 512
| Update: Heard back from second dealership (where we purchased the truck 3 months ago brand new) and they said there isn't a part in the entire United States. They also only can take parts off of the work truck models and it isn't the exact same computer system. The dealership gave us a number for GM and we are in the process of contacting them.
Is it really our responsibility to chase down a solution to this problem? It is under full warranty and we have only owned it for 3 months.
Can I throw out the lawyer card and tell them my lawyer will be contacting them if they do not figure something out? Also can I say that we demand they purchase the truck back?
I feel so powerless as we sit here on a broken down truck and they can't seem to find a solution. We also are right in the middle of wildfires in NC and I am worried about potential evacuation and not having a reliable truck. |
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Location: Not Where I Want to Be | Blueridgedreaming - 2016-11-22 3:45 PM Update: Heard back from second dealership (where we purchased the truck 3 months ago brand new) and they said there isn't a part in the entire United States. They also only can take parts off of the work truck models and it isn't the exact same computer system. The dealership gave us a number for GM and we are in the process of contacting them. Is it really our responsibility to chase down a solution to this problem? It is under full warranty and we have only owned it for 3 months. Can I throw out the lawyer card and tell them my lawyer will be contacting them if they do not figure something out? Also can I say that we demand they purchase the truck back? I feel so powerless as we sit here on a broken down truck and they can't seem to find a solution. We also are right in the middle of wildfires in NC and I am worried about potential evacuation and not having a reliable truck.
you can do both of the above.
it won't get you anywhere, but you can do it.
It's a shat sammy, but sometimes it happens.
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Accident Prone
Posts: 22277
Location: 100 miles from Nowhere, AR | GM did a buyback on my dad's 2011 due to a design flaw in the air filter. Doesn't hurt to try. |
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 My Heart Be Happy
Posts: 9159
Location: Arkansas | Blueridgedreaming - 2016-11-22 2:45 PM
Update: Heard back from second dealership (where we purchased the truck 3 months ago brand new) and they said there isn't a part in the entire United States. They also only can take parts off of the work truck models and it isn't the exact same computer system. The dealership gave us a number for GM and we are in the process of contacting them.
Is it really our responsibility to chase down a solution to this problem? It is under full warranty and we have only owned it for 3 months.
Can I throw out the lawyer card and tell them my lawyer will be contacting them if they do not figure something out? Also can I say that we demand they purchase the truck back?
I feel so powerless as we sit here on a broken down truck and they can't seem to find a solution. We also are right in the middle of wildfires in NC and I am worried about potential evacuation and not having a reliable truck.
I'd throw every card at them I could---this is the craziest thing I've heard in a while. I'd even go so far as hunting me up a lawyer that handles this type thing. My grandpa had a Toyota that was a lemon from the word go----third time he took it to dealership, he came home in a new truck. . . . |
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