I custom ordered a horse trailer with LQ last June. The trailer was delivered to us the beginning of January. I noticed something was off but couldn't put my finger on it. Pulled it home and it has sat since then due to the weather. Several weeks ago I poked my head in to make sure everything still looked good and I noticed that some of the colors I had ordered were wrong. I went back and found my email with the colors I had picked out, called the place that did the LQ and found out my color package was completely wrong. It was switched with a trailer that was being done at the same time. I immediately notified the company I had ordered my trailer through. They are working with me, but not up to what I feel it should be. My options are to send it back and have the LQ completely redone, or the company I ordered it from will give me money back for the ceiling, countertops, and accents and we keep the trailer the way it is. It is a rather expensive trailer and I feel the compensation of money back doesn't cover everything being replaced. We were leaning towards the compensation as it would be less hassle for both us and the trailer company. Thoughts?

How frustrating! So did someone else get the original trailer that had what you actually ordered? What a mess, I'm sorry. 

Depends on how nasty I wanted to be with the manufacturer.  Ask yourself - can you live with the other color scheme, or will it bother you until you sell it or die?  If I could live with it, take the money. 

My only real question...do you like it? Or are you going to look at it everyday and say "I dont like this, this isnt what I ordered".  If you don't like the design, send that sucker back. 

just wondering lets see pictures of new trailer and what colors did you want instead??

You ordered in June and rec'd in January .... are you willing to wait another 6 or 7 months to get a trailer. Because I will venture to say that YOUR trailer will be put at the bottom of the line behind "ordered" trailers. Before sending it back, I would try to negotiate more money for, at least, one third to one half of the cost of the living quarters. IF the colors are not "god awful", I would take money over waiting for a replacement of clors.

Pictures would help.  I think I'd take the money and not go thru the hassle of replacing everything. 

I don't have pictures with me at the moment.  The ceiling is a dark brown braided leather look.....it is supposed to be a light gray smooth material.  The accents were supposed to be dark subtle brown.....they are a brownish/orange flower pattern.  The counter tops and matching table were supposed to look like a gray, brown, and black quartz pattern.....they are mostly gray with black streaks through them.  I have talked to them about the money option, but they are only reimbursing me for the ceiling, counter tops, and accents.....when in fact the floor and ceilings are also the wrong color (shades are darker than I ordered).  Shouldn't they reimburse me for everything that was wrong, instead of just a few things?  Or am I way off base?

In my opinion, if you just plain do not like this trailer, send it back because you’ll never like it and you should really like something you paid that much money for and went to the trouble of ordering. Liking it and being happy with it is worth waiting for.

If you like it just fine, take the money. I think from a legal standpoint, the fact that you took delivery of and took it home could go against if you tried to force their hand legally.

Here's my two cents. It wasn't a drastic enough difference if you didn't immediately notice. If you didn't walk in the LQ the first time and immediately say "uh no, this is NOT what I ordered" then the mistakes are subtle enough that I'm sure you could live with tthem. You didn't want to puke after seeing it, so you must have thought it looked nice the way it is. If you ordered brown walls and they gave you lime green, that's one thing, but it sounds like the errors are pretty subtle. I do agree that they owe you compensation for sure, but I don't think you should be fully refunded for every single mistake because you're still getting use out of everything in the trailer. At minimum, you should be given the difference back if the options you paid for were more expensive than what you received.

You never know, the "mistakes" may grow on you and you'll decide you like the trailer as-is after all :)

Agree with everything you said!

OP, if you push them too hard, they may just say that you took the trailer home and didn't decide you disliked it until several weeks later, so too bad.

I think if you wanted full reimbursement it should have been sent back immediately. If you couldn't figure out immediaetly it was wrong I don't think there's enough of an arguemnt there to push, especially after this long. I would take whatever money they are willing to give you and either live with it, or use it to take to a more local RV place who can probably easily fix what you can't live with and do it a lot faster. If you send the trailer back it may take them a year to get it fixed, you won't be priority.