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Question about veterinarians' policies towards patient records?

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WYOracer
Reg. Feb 2012
Posted 2014-02-07 11:36 AM
Subject: RE: Question about veterinarians' policies towards patient records?



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Zanadoo88 - 2014-02-06 8:09 PM So I have a friend that recently had a horse that was hit by a car and obtained a fatal injury to the leg. My friend chose to put the horse down after talking via text and phone with the vet. She sent pictures via text message to the vet and the vet then said that he thought the horse would not recover even with surgery. Then later on in the year the vet posted these pictures on Facebook with a fictitious story about how the injury was obtained and the way the owner chose to take care of it....somewhat insinuating that the owner did not take care of it in a timely manner. He also wrote in the comment section "Round one, car one, horse zero". The vet did not take the pictures nor did he ask if he could post them. Is that acceptable or no? Are there policies pertaining to such situations in the veterinary field? It just doesn't seem right to me.

I worked for vets and NO that is NOT acceptable.  They need to have permission to post publicly about a case. 
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Zanadoo88
Reg. Sep 2010
Posted 2014-02-07 4:51 PM
Subject: RE: Question about veterinarians' policies towards patient records?



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Hollywood's Fan - 2014-02-07 11:34 AM

IDK, but I am thinking there is more to this story.  I would assume that you are getting your information from your friend.  If I had a horse that was hit by a car, I would be calling the vet to come out NOW and look at my horse, I wouldn't be handling it by phone and text messages.  You said you live in a small community, so I would think in an emergency, the vet would not have far to come.  I get the sense that the vet was disgusted by the way this situation was handled by the owner - like he felt the owner did not do right by the horse.  I am not saying that he should have posted on FB, but it sounds like this is a vent on his part.  What other motivation would he have for posting this?  I don't know if it is legal or not, but if he didn't use any names in his post, I doubt that there is much that can be done about it.  Maybe FB will take it down if your friend requests they do so. 

My friend called the vet first and then the vet told her to send her the pictures via text. The owner was concerned about hauling the horse as the ride to the vet is about 45 minutes and didn't want to cause further damage. The vet said after looking at the pictures that there was nothing he could do and that the animal should be put down. So instead of waiting for the vet to get to their house to euthanize the horse my friend's husband chose to put it down by gunshot by himself.
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missroselee
Reg. Jul 2006
Posted 2014-02-07 5:17 PM
Subject: RE: Question about veterinarians' policies towards patient records?


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Zanadoo88 - 2014-02-07 5:51 PM
Hollywood's Fan - 2014-02-07 11:34 AM IDK, but I am thinking there is more to this story.  I would assume that you are getting your information from your friend.  If I had a horse that was hit by a car, I would be calling the vet to come out NOW and look at my horse, I wouldn't be handling it by phone and text messages.  You said you live in a small community, so I would think in an emergency, the vet would not have far to come.  I get the sense that the vet was disgusted by the way this situation was handled by the owner - like he felt the owner did not do right by the horse.  I am not saying that he should have posted on FB, but it sounds like this is a vent on his part.  What other motivation would he have for posting this?  I don't know if it is legal or not, but if he didn't use any names in his post, I doubt that there is much that can be done about it.  Maybe FB will take it down if your friend requests they do so. 
My friend called the vet first and then the vet told her to send her the pictures via text. The owner was concerned about hauling the horse as the ride to the vet is about 45 minutes and didn't want to cause further damage. The vet said after looking at the pictures that there was nothing he could do and that the animal should be put down. So instead of waiting for the vet to get to their house to euthanize the horse my friend's husband chose to put it down by gunshot by himself.
First of all.  NO vet in their right mind is going to diagnose over a text message.  Unethical and unprofessional.  Now if she had called the vet to ask an opinion by telling him the injuries, then whatever he tells the client is STRICTLY opinion.  Not a diagnosis or treatment.  So using the vets word as an excuse to euthanize doesn't work either.  She needs to know SHE made the best judgement call for her horse and that the vet should have no responsibilty in that particular case at all.

Secondly, what he did is not technically illegal unless he's using names, however, it is in fact against facebook policies and can be reported.

People are going to talk  no matter what.  I lost a horse in a horribly tragic accident.  He was dead before anyone found him.  Called the vet out either way to confirm cause of death and talked about it to NOBODY and yet rumours and stories flew.  As long as your friend knows the truth then that is all that matters.

Otherwise, your friends needs to find a new vet.


Edited by missroselee 2014-02-07 5:20 PM
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MsDuchessGoTe
Reg. Jan 2011
Posted 2014-02-07 5:18 PM
Subject: RE: Question about veterinarians' policies towards patient records?


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Zanadoo88 - 2014-02-07 4:51 PM

Hollywood's Fan - 2014-02-07 11:34 AM

IDK, but I am thinking there is more to this story.  I would assume that you are getting your information from your friend.  If I had a horse that was hit by a car, I would be calling the vet to come out NOW and look at my horse, I wouldn't be handling it by phone and text messages.  You said you live in a small community, so I would think in an emergency, the vet would not have far to come.  I get the sense that the vet was disgusted by the way this situation was handled by the owner - like he felt the owner did not do right by the horse.  I am not saying that he should have posted on FB, but it sounds like this is a vent on his part.  What other motivation would he have for posting this?  I don't know if it is legal or not, but if he didn't use any names in his post, I doubt that there is much that can be done about it.  Maybe FB will take it down if your friend requests they do so. 

My friend called the vet first and then the vet told her to send her the pictures via text. The owner was concerned about hauling the horse as the ride to the vet is about 45 minutes and didn't want to cause further damage. The vet said after looking at the pictures that there was nothing he could do and that the animal should be put down. So instead of waiting for the vet to get to their house to euthanize the horse my friend's husband chose to put it down by gunshot by himself.

I wouldn't imagine anyone would try to load a severely injured horse into a trailer...shouldn't the vet have come to her? Sounds weird on both ends to me. Poor horse...
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missroselee
Reg. Jul 2006
Posted 2014-02-07 5:20 PM
Subject: RE: Question about veterinarians' policies towards patient records?


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MsDuchessGoTe - 2014-02-07 6:18 PM
Zanadoo88 - 2014-02-07 4:51 PM
Hollywood's Fan - 2014-02-07 11:34 AM IDK, but I am thinking there is more to this story.  I would assume that you are getting your information from your friend.  If I had a horse that was hit by a car, I would be calling the vet to come out NOW and look at my horse, I wouldn't be handling it by phone and text messages.  You said you live in a small community, so I would think in an emergency, the vet would not have far to come.  I get the sense that the vet was disgusted by the way this situation was handled by the owner - like he felt the owner did not do right by the horse.  I am not saying that he should have posted on FB, but it sounds like this is a vent on his part.  What other motivation would he have for posting this?  I don't know if it is legal or not, but if he didn't use any names in his post, I doubt that there is much that can be done about it.  Maybe FB will take it down if your friend requests they do so. 
My friend called the vet first and then the vet told her to send her the pictures via text. The owner was concerned about hauling the horse as the ride to the vet is about 45 minutes and didn't want to cause further damage. The vet said after looking at the pictures that there was nothing he could do and that the animal should be put down. So instead of waiting for the vet to get to their house to euthanize the horse my friend's husband chose to put it down by gunshot by himself.
I wouldn't imagine anyone would try to load a severely injured horse into a trailer...shouldn't the vet have come to her? Sounds weird on both ends to me. Poor horse...

Not always, owner can call the vet to get an opinion and base their decision on whether to call them out or not on that opinion.

And yes, vets can REFUSE to come to an emergency.  I've had it happen.  It sucks. 
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MsDuchessGoTe
Reg. Jan 2011
Posted 2014-02-07 5:27 PM
Subject: RE: Question about veterinarians' policies towards patient records?


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Right, I'm not saying she didn't call to base her opinion to euthanize the horse quickly and humanely without waiting for the vet, it's just the part where she said "she didn't want to load the horse in the trailer and haul 45 minutes" that isn't a good excuse for me. I know vets can refuse to come out, but I would imagine most credible vets drive out to emergency situations. I know mine would...

Edited by MsDuchessGoTe 2014-02-07 5:28 PM
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missroselee
Reg. Jul 2006
Posted 2014-02-07 5:32 PM
Subject: RE: Question about veterinarians' policies towards patient records?


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MsDuchessGoTe - 2014-02-07 6:27 PM Right, I'm not saying she didn't call to base her opinion to euthanize the horse quickly and humanely without waiting for the vet, it's just the part where she said "she didn't want to load the horse in the trailer and haul 45 minutes" that isn't a good excuse for me. I know vets can refuse to come out, but I would imagine most credible vets drive out to emergency situations. I know mine would...

Your statement isn't exactly fair.  You weren't there and don't know the details.  If I had a horse get hit by a car, and I have by the way, but if it was so bad that I knew in my mind there was no way to humanely save the horse, and said horse was suffering greatly, you better believe I'm not waiting for a vet.  Thankfully my horse that was hit back in 1993 was able to walk away from it without broken bones. 
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MsDuchessGoTe
Reg. Jan 2011
Posted 2014-02-07 5:35 PM
Subject: RE: Question about veterinarians' policies towards patient records?


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missroselee - 2014-02-07 5:32 PM

MsDuchessGoTe - 2014-02-07 6:27 PM Right, I'm not saying she didn't call to base her opinion to euthanize the horse quickly and humanely without waiting for the vet, it's just the part where she said "she didn't want to load the horse in the trailer and haul 45 minutes" that isn't a good excuse for me. I know vets can refuse to come out, but I would imagine most credible vets drive out to emergency situations. I know mine would...

Your statement isn't exactly fair.  You weren't there and don't know the details.  If I had a horse get hit by a car, and I have by the way, but if it was so bad that I knew in my mind there was no way to humanely save the horse, and said horse was suffering greatly, you better believe I'm not waiting for a vet.  Thankfully my horse that was hit back in 1993 was able to walk away from it without broken bones. 

You're right there are two sides to every story. I know I would hate to be in that predicament and obviously this vet was very unprofessional after stating he no longer wanted to see her animals after being confronted. I just thought the whole situation seemed strange I.E. not having the vet out immediately and the vet diagnosing over text message. Not trying to pass judgement.

Edited by MsDuchessGoTe 2014-02-07 5:37 PM
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missroselee
Reg. Jul 2006
Posted 2014-02-07 5:39 PM
Subject: RE: Question about veterinarians' policies towards patient records?


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MsDuchessGoTe - 2014-02-07 6:35 PM
missroselee - 2014-02-07 5:32 PM
MsDuchessGoTe - 2014-02-07 6:27 PM Right, I'm not saying she didn't call to base her opinion to euthanize the horse quickly and humanely without waiting for the vet, it's just the part where she said "she didn't want to load the horse in the trailer and haul 45 minutes" that isn't a good excuse for me. I know vets can refuse to come out, but I would imagine most credible vets drive out to emergency situations. I know mine would...
Your statement isn't exactly fair.  You weren't there and don't know the details.  If I had a horse get hit by a car, and I have by the way, but if it was so bad that I knew in my mind there was no way to humanely save the horse, and said horse was suffering greatly, you better believe I'm not waiting for a vet.  Thankfully my horse that was hit back in 1993 was able to walk away from it without broken bones. 
You're right there are two sides to every story. I know I would hate to be in that predicament and obviously this vet was very unprofessional after stating he no longer wanted to see her animals after being confronted. I just thought the whole situation seemed strange I.E. not having the vet out immediately and the vet diagnosing over text message. Not trying to pass judgement.

I know you werent !!!  And as far as a vet diagnosing over the phone, even if a client asks, it's still very unprofessional for a vet to do it.  Now I have called my vet several times about an issue he had seen a horse for and was currently treating to update him and get ideas on changes in treatment, but he was already up to date on everything and there was no need to keep taking the horse back to him.  This was for a facial fracture.

I know it's hard for any one of us to imagine it, and even worse when we have to go through it.
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Zanadoo88
Reg. Sep 2010
Posted 2014-02-07 5:55 PM
Subject: RE: Question about veterinarians' policies towards patient records?



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Ok so the horse's front foot was basically cut off. So would you still load her in the trailer with that?
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NJJ
Reg. Jul 2006
Posted 2014-02-07 6:19 PM
Subject: RE: Question about veterinarians' policies towards patient records?


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I really HATE these types of threads that are always from one point of view (and heresay at best)....there is always, at the very least, two sides to EVERY story which has been proven out time and time again here on BHW.....You shouldn't crucify the vet UNTIL you hear HIS side..... 
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missroselee
Reg. Jul 2006
Posted 2014-02-07 6:59 PM
Subject: RE: Question about veterinarians' policies towards patient records?


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NJJ - 2014-02-07 7:19 PM

I really HATE these types of threads that are always from one point of view (and heresay at best)....there is always, at the very least, two sides to EVERY story which has been proven out time and time again here on BHW.....You shouldn't crucify the vet UNTIL you hear HIS side..... 

Very true. An opinions I stated were based on if the vet did truly act as the story was portrayed on here.
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Southtxponygirl
Reg. Nov 2006
Posted 2014-02-07 7:06 PM
Subject: RE: Question about veterinarians' policies towards patient records?



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Thats why I say confront the Vet, go see him or give him a call and see what the reasons were why he had posted the pictures, and I agree there is always two sides to all story's. If this had been me you bet I would go see this Vet, but then if there's more to this story, I hope that she talks to this Vet and get's every thing worked out. 

Edited by Southtxponygirl 2014-02-07 7:24 PM
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Hollywoods Fan
Reg. Dec 2003
Posted 2014-02-07 7:17 PM
Subject: RE: Question about veterinarians' policies towards patient records?



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NJJ - 2014-02-08 5:19 PM I really HATE these types of threads that are always from one point of view (and heresay at best)....there is always, at the very least, two sides to EVERY story which has been proven out time and time again here on BHW.....You shouldn't crucify the vet UNTIL you hear HIS side..... 

Exactly.  That is why I said I think there is more to this story.  I would bet on it. 
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Zanadoo88
Reg. Sep 2010
Posted 2014-02-07 7:20 PM
Subject: RE: Question about veterinarians' policies towards patient records?



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What exactly are you insinuating about there being more to the story? My friend called me when she found the horse immediately after the accident. I was the one who referred her to the vet because my friend called me in a panic as I had used him in the past and was pleased with him. I arrived at my friends house minutes after she got off the phone with the vet.
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barrelracr131
Reg. Aug 2011
Posted 2014-02-08 7:58 AM
Subject: RE: Question about veterinarians' policies towards patient records?


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missroselee - 2014-02-07 6:59 PM

NJJ - 2014-02-07 7:19 PM

I really HATE these types of threads that are always from one point of view (and heresay at best)....there is always, at the very least, two sides to EVERY story which has been proven out time and time again here on BHW.....You shouldn't crucify the vet UNTIL you hear HIS side..... 

Very true. An opinions I stated were based on if the vet did truly act as the story was portrayed on here.

No matter what, it seems he did not have her permission to post about the case or post the photos on facebook

regardless of how the vet felt about the case, or whatever happened to the horse, responsibility of the owner, etc etc, that is NOT acceptable by most veterinarians' policies regarding clients.

I used to work for a vet clinic (small animal). They did not discuss cases without client permission outside of the clinic or educational settings. Especially not over the internet! Very unprofessional. Especially insinuating fault with the client, if he did that, is even worse. Even if the client was negligent, that is EXTREMELY unprofessional for a veterinarian. EXTREMELY. Other professionals really look down on this sort of behavior, just sayin
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NJJ
Reg. Jul 2006
Posted 2014-02-08 10:42 AM
Subject: RE: Question about veterinarians' policies towards patient records?


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barrelracr131 - 2014-02-08 7:58 AM
missroselee - 2014-02-07 6:59 PM
NJJ - 2014-02-07 7:19 PM I really HATE these types of threads that are always from one point of view (and heresay at best)....there is always, at the very least, two sides to EVERY story which has been proven out time and time again here on BHW.....You shouldn't crucify the vet UNTIL you hear HIS side..... 
Very true. An opinions I stated were based on if the vet did truly act as the story was portrayed on here.
No matter what, it seems he did not have her permission to post about the case or post the photos on facebook regardless of how the vet felt about the case, or whatever happened to the horse, responsibility of the owner, etc etc, that is NOT acceptable by most veterinarians' policies regarding clients. I used to work for a vet clinic (small animal). They did not discuss cases without client permission outside of the clinic or educational settings. Especially not over the internet! Very unprofessional. Especially insinuating fault with the client, if he did that, is even worse. Even if the client was negligent, that is EXTREMELY unprofessional for a veterinarian. EXTREMELY. Other professionals really look down on this sort of behavior, just sayin

Technically...........this person was NOT his client.......wasn't even a client of his office prior to the text. She texted for an OPINION of a vet who was more than 45 minutes away. Was it somewhat unprofessional for him to use the pictures? Probably....... but she says that he mentioned no names or location. And if it was such a "small" community and everyone would know whose horse it was, why didn't she call a LOCAL vet?
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cheryl makofka
Reg. Jan 2011
Posted 2014-02-08 10:54 AM
Subject: RE: Question about veterinarians' policies towards patient records?


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Zanadoo88 - 2014-02-07 5:55 PM

Ok so the horse's front foot was basically cut off. So would you still load her in the trailer with that?

Depends, if the bone was still intact, that horse would be making the trip to the vet to try and do everything possible to save the horse.

If the horse could still weight bear on that leg, yep that horse would be making the trip.

If the horse's leg was flopping in the air, I would be asking someone to shoot the horse immediately.

In this case too many unknown variables.

I personally would have been calling any vet in the area and see which vet could come for their expert opinion.
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dianeguinn
Reg. Oct 2003
Posted 2014-02-08 11:21 AM
Subject: RE: Question about veterinarians' policies towards patient records?



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runs4fun - 2014-02-07 5:47 AM

He didn't do anything illegal but he showed a total lack of class, not to mention compassion.  If I lived in his area he would become the vet at the very bottom of my list.   

He DID do something illegal...he used her pictures without her permission. It's called intellectual property and those images belong to her. She needs to report him to facebook, first and foremost and here is a video that tells you what you can do that will actually get them removed (because alerting Facebook alone won't get you much help). http://www.youtube.com/watch?v=OQR-CAr0-s8&feature=youtu.be
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barrelracr131
Reg. Aug 2011
Posted 2014-02-08 11:22 AM
Subject: RE: Question about veterinarians' policies towards patient records?


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NJJ - 2014-02-08 10:42 AM

barrelracr131 - 2014-02-08 7:58 AM
missroselee - 2014-02-07 6:59 PM
NJJ - 2014-02-07 7:19 PM I really HATE these types of threads that are always from one point of view (and heresay at best)....there is always, at the very least, two sides to EVERY story which has been proven out time and time again here on BHW.....You shouldn't crucify the vet UNTIL you hear HIS side..... 
Very true. An opinions I stated were based on if the vet did truly act as the story was portrayed on here.
No matter what, it seems he did not have her permission to post about the case or post the photos on facebook regardless of how the vet felt about the case, or whatever happened to the horse, responsibility of the owner, etc etc, that is NOT acceptable by most veterinarians' policies regarding clients. I used to work for a vet clinic (small animal). They did not discuss cases without client permission outside of the clinic or educational settings. Especially not over the internet! Very unprofessional. Especially insinuating fault with the client, if he did that, is even worse. Even if the client was negligent, that is EXTREMELY unprofessional for a veterinarian. EXTREMELY. Other professionals really look down on this sort of behavior, just sayin

Technically...........this person was NOT his client.......wasn't even a client of his office prior to the text. She texted for an OPINION of a vet who was more than 45 minutes away. Was it somewhat unprofessional for him to use the pictures? Probably....... but she says that he mentioned no names or location. And if it was such a "small" community and everyone would know whose horse it was, why didn't she call a LOCAL vet?

Anytime a vet deals with the public regarding an animal and potential client, they should be acting professionally. Professionalism is extremely important in this line of work. Regardless of whether or not she had paid him for services, using the photos without her permission is horribly unprofessional. Discussing any cases without client permission outside of an academic/educational setting is also horribly unprofessional. These may or may not be laws, but they are DEFINITELY rules regarding client relations and social media. If the avma caught wind of the case, I bet they would use this as an example of what NOT to do.

I don't know the girl so I have no idea why she called this vet instead of someone else.

However a vet that conducts business this way likely will not have many clients that come back to them.
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