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  Champ
Posts: 19623
   
Location: Peg-Leg Julia Grimm | If I placed an order for XXX from a legitamate online store and it didn't come in good shape or at all. I would ask for a refund or replacement. Why should this be any different? If the seller can't provide a proof of delivery, then it's up to them to find and/or replace the missing item. Period. Ask for your money back through whatever chanel is available or a replacement item like the one you should have received. I always put insurance on an expensive item I am shipping to cover this type of thing. Good luck.  |
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 A Somebody to Everybody
Posts: 41354
 
Location: Under The Big Sky Of Texas | Sorry that this happen, I would be upset too, I would be tracking the post office that but the sticker on and ask them about it and what to do. That Hack has got to be sitting somewhere. And for the amount it cost to ship it, I bet it was in the box. |
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 Elite Veteran
Posts: 742
| Obviously it was in the box since they put a weight on it that would account for the weight of the box plus the hack. I HATE the USPS because of the same thing that happened to you happened to me several times from senders. I try to make sure my boxes don't get delivered through the USPS. They don't give a d@mn about service AND they were once again in the RED by only $2 billion dollars for just thie spring quarter. Such an efficiency machine! |
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 Shelter Dog Lover
Posts: 10277
| Did you pay with a cc? My cc company will issue a refund and take the matter up with the seller. I had a major beef with a repair guy, I had paid with a cc, filled out a form with my cc company and they refunded my payment to him. They then reversed the payment they had made to him. |
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| I paid (with credit card) through PayPal. |
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Shelter Dog Lover
Posts: 10277
| WrapN3MN - 2014-08-25 7:37 PM I paid (with credit card) through PayPal.
PayPal may have some remedies you can try too. |
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 Neat Freak
Posts: 11216
Location: Wonderful Wyoming | WrapN3MN - 2014-08-25 6:37 PM
I paid (with credit card) through PayPal.
You are safe then, even past the Paypal time line. They told me to pay big things with credit cards that way. |
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 Roan On The Range
Posts: 7889
Location: Stephenville, TX | I would contact the seller first before doing anything else.
Tell them what happened and see if they're willing to work with you. If they agreed to insure the box for the full value of the bit, then they owe you a full refund. If the full insurance was optional and you refused to pay extra for full insurance, then technically you're only entitled to the $50. Either one of you (the buyer or the seller) can file the insurance claim. USPS flagged the box, so they already know what's up and winning an insurance claim shouldn't be a problem. On the slim chance that the claim is denied, you can always file a PayPal dispute. PayPal tends to favor the buyer over the seller, so your odds there are good.
The receipt shows a weight of 1lb 2.6oz meaning there was something in the box when it shipped. The conspiracy theory of the seller shipping an empty box is highly unlikely LOL!
Recovering the lost bit is also highly unlikely. I shipped a saddle with USPS one time and they lost it. They LOST the SADDLE. Box arrived crunched to pieces and empty. The saddle was never recovered, but it was fully insured. If they can't find something as big as a saddle, then they're not going to know where your bit went. But I've shipped A TON of boxes by USPS and only had a couple problems. UPS failed me literally 5 times as bad as USPS ever did, so no shipping service is perfect. That's why full insurance is worth it.
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Veteran
Posts: 231
Location: OK | Believe me the USPS will doing nothing. My husband made a handmade bit for our grandson for Christmas - envelope was sealed but sliced below enough to remove the bit. They sent the money that it was insured for, but we tracked it thru shipping & feel it was removed in transit. We even sent pictures of it & they said they would try to find it in lost & found which is in Atlanta for all lost items. I hounded them for weeks - never heard a word. Seems like someone in the postal system likes bits!! |
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Location: on a hill | I work for the post office. The box was not mailed empty. The sticker on the box with the price on it, was put there by the clerk who weighed the package and took the money from the person shipping the box. Call your post office and have the seller call hers. Explain to them in detail what you lost. There is a lost and found there and at the distribution center. We are not all thieves and some of us care about our jobs. |
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 Expert
Posts: 4121
Location: SE Louisiana | SuckerForHorses - 2014-08-25 3:10 PM
I would be suspicious that the seller made the package look like it had been opened and fell out in transit, only to have kept the item and your money. BUT, I am suspicious like that!
Wow.. That's the very first thing I thought of... What are we coming to? |
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Expert
Posts: 4121
Location: SE Louisiana | pabarrelracer - 2014-08-25 10:05 PM
I work for the post office. The box was not mailed empty. The sticker on the box with the price on it, was put there by the clerk who weighed the package and took the money from the person shipping the box. Call your post office and have the seller call hers. Explain to them in detail what you lost. There is a lost and found there and at the distribution center. We are not all thieves and some of us care about our jobs.
There's a thought... see if the shipping weight and the current weight match..
Edited by komet. 2014-08-25 11:55 PM
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Red Bull Agressive
Posts: 5981
Location: North Dakota | Yall are scaring me. I do a LOT of buying and selling online. Now I'm paranoid my stuff will get lost on the way to the buyers! |
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 Expert
Posts: 1718
Location: Southeast Louisiana | Running Roan - 2014-08-25 9:06 PM
I would contact the seller first before doing anything else.
Tell them what happened and see if they're willing to work with you. If they agreed to insure the box for the full value of the bit, then they owe you a full refund. If the full insurance was optional and you refused to pay extra for full insurance, then technically you're only entitled to the $50. Either one of you (the buyer or the seller) can file the insurance claim. USPS flagged the box, so they already know what's up and winning an insurance claim shouldn't be a problem. On the slim chance that the claim is denied, you can always file a PayPal dispute. PayPal tends to favor the buyer over the seller, so your odds there are good.
The receipt shows a weight of 1lb 2.6oz meaning there was something in the box when it shipped. The conspiracy theory of the seller shipping an empty box is highly unlikely LOL!
Recovering the lost bit is also highly unlikely. I shipped a saddle with USPS one time and they lost it. They LOST the SADDLE. Box arrived crunched to pieces and empty. The saddle was never recovered, but it was fully insured. If they can't find something as big as a saddle, then they're not going to know where your bit went. But I've shipped A TON of boxes by USPS and only had a couple problems. UPS failed me literally 5 times as bad as USPS ever did, so no shipping service is perfect. That's why full insurance is worth it.
Best answer right there!
I'm changing my conspiracy theory toward a bit loving postal carrier. |
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 Accident Prone
Posts: 22277
Location: 100 miles from Nowhere, AR | cavyrunsbarrels - 2014-08-26 12:02 AM Yall are scaring me. I do a LOT of buying and selling online. Now I'm paranoid my stuff will get lost on the way to the buyers!
I'm always paranoid about that and try to document as best I can just in case. I bought something from Running Roan a while back that seemed to be taking longer than it should to get here. When I tracked it online, I'm pretty sure it was attempting to make a Travelocity commercial, judging by the number of random places it had visited. It passed through Little Rock twice without being diverted the correct direction.
Here's one that surprised me and proves that there are good USPS employees. My daughter's bday card from one set of grandparents 3 hours away was mailed on Aug 4. It apparently had a run-in with some machinery, judging by the condition it was in, the envelope was back-marked, crinkled, torn completely open and patched back together. We finally received it Aug 20. Amazingly enough, her $25 cash was still in the card. |
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Blessed 
Location: Here | OregonBR - 2014-08-25 4:55 PM If I placed an order for XXX from a legitamate online store and it didn't come in good shape or at all. I would ask for a refund or replacement. Why should this be any different? If the seller can't provide a proof of delivery, then it's up to them to find and/or replace the missing item. Period. Ask for your money back through whatever chanel is available or a replacement item like the one you should have received. I always put insurance on an expensive item I am shipping to cover this type of thing. Good luck.
ditto. File a paypal claim get your money back simple as that |
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Extreme Veteran
Posts: 330
| As a seller, you can print shipping labels right online, after entering in the size of the package, and the weight, and tape it to a box and drop it in a USPS box. This doesn't require ANYONE at a USPS shipping counter to handle or enter the weight of the box.
It is entirely possible that a seller could go online to their paypal, say they are shipping an item, enter the box size, enter some random weight, pay and print the label, stick it on, and drop an empty box in some USPS location that accepts drops.
Sorry I'm so skeptical, but a shady seller could easily do this, say "oh, so sorry, USPS must've lost it!" and really only be out the $2.50 it cost to ship an empty box, have $x.00 in their pocket from the sale of the bit, and turn around and sell the same bit to someone else for more money (or another empty box!)
It's possible the seller didn't do this in the case of the OP and the USPS really did suck and they lost her bit; I'm just saying it is possible in general. |
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Location: on a hill | True for those labels printed by home computers. The one on her package was post office generated. Not a home printer label! |
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A Somebody to Everybody
Posts: 41354
Location: Under The Big Sky Of Texas | SuckerForHorses - 2014-08-26 8:13 AM As a seller, you can print shipping labels right online, after entering in the size of the package, and the weight, and tape it to a box and drop it in a USPS box. This doesn't require ANYONE at a USPS shipping counter to handle or enter the weight of the box. It is entirely possible that a seller could go online to their paypal, say they are shipping an item, enter the box size, enter some random weight, pay and print the label, stick it on, and drop an empty box in some USPS location that accepts drops. Sorry I'm so skeptical, but a shady seller could easily do this, say "oh, so sorry, USPS must've lost it!" and really only be out the $2.50 it cost to ship an empty box, have $x.00 in their pocket from the sale of the bit, and turn around and sell the same bit to someone else for more money (or another empty box!) It's possible the seller didn't do this in the case of the OP and the USPS really did suck and they lost her bit; I'm just saying it is possible in general.
Wow I would have never thought of something like that, how do you know all of this stuff?
I still say the hack was shipped, and someone may have took a likeing to it.
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| Went to my local post office this morning and the lady helping me seemed very helpful. She was going to call the center in our area to see if they still had it, and if not she was going to call some center in Georgia that receives all the lost items. She had me email her the picture of the hack, so hopefully she forwards that on with her request. She did say the green sticker was put on by them, because that is how they received the box. I'm assuming this means the box floats around empty until it actually gets in the car of the driver delivering the mail and they put the sticker on when its out for delivery.
Looking at the postage, I do think she physically went and paid for shipping the box in person. There's no way the empty box weighs over 1lb either, like the receipt says lol. Clampitt Hacks are made out of horse shoes, so they are pretty heavy. It doesn't surprise me that it could push the end of the box out getting thrown around in transit. I just wish SOMEONE would have reinforced the package with at least some tape. . . last time I shipped an item they did this for me.
I told her it was lost and she told me to keep her posted when I started looking into it further. That was the last contact I had with her, because I don't want to accuse her of anything or ask her to send a refund before I even get a chance to see if the hack is still out there and can be found. The lady at USPS told me to wait two weeks, and if nothing is found then I should go ahead and go online and collect the insurance. Obviously, I would try getting my money back through PayPal first though.
I do feel a little hopeful, because she told me someone was in the same situation last week and already got their item back. . . but reading some stories on here makes me feel not so hopeful lol!
I have no idea how a saddle could be "lost". . . sure sounds more along the lines of stolen. YIKES. I was looking at the box this morning, and it would be SOOO easy for a snoopy person to open the box and closing it again without anyone being able to notice. What the crap?
Edited by WrapN3MN 2014-08-26 10:32 AM
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Folks on-line