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 Money Eating Baggage Owner
Posts: 9586
   
Location: Phoenix | I worked fast food for 6 years--I feel you. Honestly, looking back, I should have talked back more. Just be nice about it, but make it clear they are bein an ass. I would just say, "sir, yelling at me won't get the shipment in any faster." Shoot I don't know. Rude people really are unhappy, bitter people. I don't know how people feel ok about treating total strangers like crap--weren't they raised better?! |
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 Quarter Horse HIstorian
Posts: 2878
Location: Aubrey, Texas | I'm sorry you're having to deal with ugly people- but how wonderful is it that at your young age you already own your own business!!! As someone mentioned earlier, most rude people are just unhappy. If you pray for them, it might not affect their behavior at the moment, but it will help you. |
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 Lived to tell about it and will never do it again
Posts: 5409
| I have worked with the public for the last several years, I've always said that if everyone was require to work for the pubic for 6 months to a year the world would be a nicer place. What most of the rude people don't know is that after they leave we get a good laugh. They may think they are acting like a big shot and are better then us but they are saddly mistaken.
I was working at Sonic several years ago and a women made the comment that I was to old to be doing that, I thought that was funny comming from a women that was older then me an cleaned toilets for a living. We had an older crew at that sonic and she paid very well, I figured it was an honest job and I liked the money.
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 Expert
Posts: 3782
Location: Gainesville, TX | Thank you for serving the public. Sorry you have to deal with all the rudeness. Tends to come with the territory. At least you own the store. :) |
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 Chicken Chick
Posts: 3562
Location: Texas | cloverleaf - 2015-04-13 2:28 PM I'm sorry you're having to deal with ugly people- but how wonderful is it that at your young age you already own your own business!!! As someone mentioned earlier, most rude people are just unhappy. If you pray for them, it might not affect their behavior at the moment, but it will help you. Well I am closer to 30 then I care to admit! I look closer to 19 is what I am told, unless they happen to see my gray hair coming in lol.
Some days I wish I didn't own a business though lol. I usually just end up praying that I can make it through the day and keep my cool. Killing people with kindness is often hard for me.
Edited by pinx05 2015-04-13 2:40 PM
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Quarter Horse HIstorian
Posts: 2878
Location: Aubrey, Texas | I understand, I waited tables in college. On those days when you just aren't up to killing them with kindness, try to turn it into a game where you zing them without their knowing it. It relieves tension and exercises your creativity at the same time. BYW, I'm sorry about your great-grandmother- |
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 Total Germophobe
Posts: 6443
Location: Montana | I've little grown up in a business where probably 75% of people don't like you, i.e. being a used vehicle dealer. You do get a little more callous to the rudeness as time goes on, but it still does hurt. Working long hours, as you are doing, doesn't help either because you get tired and then are more emotionally unstable especially when depressing or tragic events occur. I know, I've been there, and it isn't fun. All I can give you is hugs...unfortunately, any time you expose yourself to the public sector, it is bound to happen. My mom thinks the word "nice" should be taken out of the dictionary and there should be 50 pages of rude, LOL. But, that doesn't help to here's hugs.  |
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Chicken Chick
Posts: 3562
Location: Texas | cloverleaf - 2015-04-13 2:49 PM I understand, I waited tables in college. On those days when you just aren't up to killing them with kindness, try to turn it into a game where you zing them without their knowing it. It relieves tension and exercises your creativity at the same time. BYW, I'm sorry about your great-grandmother-
Thank you. She was just shy of her 99th birthday. |
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 Expert
Posts: 4121
Location: SE Louisiana | Enlarge this sign and hang it outside the drive-up window..
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 happy.jpg (17KB - 171 downloads)
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 Hugs to You
Posts: 7551
Location: In The Land of Cotton | pinx05 - 2015-04-13 3:37 PM cloverleaf - 2015-04-13 2:28 PM I'm sorry you're having to deal with ugly people- but how wonderful is it that at your young age you already own your own business!!! As someone mentioned earlier, most rude people are just unhappy. If you pray for them, it might not affect their behavior at the moment, but it will help you. Well I am closer to 30 then I care to admit! I look closer to 19 is what I am told, unless they happen to see my gray hair coming in lol.
Some days I wish I didn't own a business though lol. I usually just end up praying that I can make it through the day and keep my cool. Killing people with kindness is often hard for me.
We used to have drive through stores when I was a kid. Much easier for mom and six small kids to drive up then take us all in.
That is one type of business I have always wanted to open. Hang in there, smile and when they leave shake your head. Good luck! |
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Expert
Posts: 4121
Location: SE Louisiana | cloverleaf - 2015-04-13 2:49 PM I understand, I waited tables in college. On those days when you just aren't up to killing them with kindness, try to turn it into a game where you zing them without their knowing it. It relieves tension and exercises your creativity at the same time. BYW, I'm sorry about your great-grandmother-
Wonderful idea!!
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 Extreme Veteran
Posts: 352
Location: Texas | I'm sorry you have to deal with people like that. Some people have to be mean to others to make themselves feel better.
I'm trying to raise my girls to be different. We regularly buy some gift cards and there are some waitresses, people that work the windows at fast food places, and just random customer service people who when they are always nice we just give them a gift card or a really big tip. I do it and it's so nice to see some relief when they are appreciated. I love this one lady named Tabitha at our Taco Bell. She is amazing! One day a server at the window at Sonic seemed to be having a bad day so my daughter asked me if she could give him some of her Valentine's chocolate. He was so shocked, but took it and smiled. Hopefully you can get some customers who can show you the same appreciation!!!
Where is Texas are you??? I'll be happy to try and make a special trip....  . |
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Chicken Chick
Posts: 3562
Location: Texas | batkitty - 2015-04-13 3:22 PM I'm sorry you have to deal with people like that. Some people have to be mean to others to make themselves feel better. I'm trying to raise my girls to be different. We regularly buy some gift cards and there are some waitresses, people that work the windows at fast food places, and just random customer service people who when they are always nice we just give them a gift card or a really big tip. I do it and it's so nice to see some relief when they are appreciated. I love this one lady named Tabitha at our Taco Bell. She is amazing! One day a server at the window at Sonic seemed to be having a bad day so my daughter asked me if she could give him some of her Valentine's chocolate. He was so shocked, but took it and smiled. Hopefully you can get some customers who can show you the same appreciation!!! Where is Texas are you??? I'll be happy to try and make a special trip.... .
Well that is nice. I have some customers that tip me faithfully, usually my tip is more then what their total was. Even the people that give me an extra quarter here and there, it is appreciated. You would be surprised how quick that adds up!
I'm in Amarillo |
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Chicken Chick
Posts: 3562
Location: Texas | komet. - 2015-04-13 3:05 PM Enlarge this sign and hang it outside the drive-up window..
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Quarter Horse HIstorian
Posts: 2878
Location: Aubrey, Texas | I say we all make a road trip to Amarillo! Then, we can model "nice" for the unfortunate ones who don't know what it looks like. . . |
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Expert
Posts: 1255
| I don't like working with the public because I'm so shy and if a person is rude I take it personally now I work at a gas station so folks get mad at me because we have the highest gas prices in town and too top it off my boss is extremely rude and hateful. |
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 To the Left
Posts: 1865
Location: Florida | I think people act like that because that is the way they are treated in their job or life. Like most people I started working at 16 as a waitress. And then through college I worked as a ranch hand/cleaning person/baby sitter. Wnatever I had to do to get through college. Colleagues tell me I over tip, but I remember living off tips. If we all work on spreading civility maybe it will help. |
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Cold hands and Warm Heart
Location: oklahoma | I've worked in customer service all of my long life. We've spoiled the public into thinking that if they complain, cuss, scream and demand to talk to a manager, they'll get something for free. A lot of times it works, so they're 'rewarded'. It makes them feel superior. I try to kill them with kindness, either that or pass them on to a manager. Since its your business, I'd post a sign that says you reserve the right to refuse service to anyone. I wouldn't take kindly to repeat offenders cussing me, I don't care how much they spend. Once they start that, I'm done. |
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 I'm Cooler Offline
Posts: 6387
Location: Pacific Northwest | I've pretty much only ever worked retail....I get yelled at on a daily basis. It amazes me how rude people are and its made me want to find a job with 0 customer interaction. I don't even have time to write out all my stories I could share of the dumb things I've been yelled at over.
One thing I will say, just as future reference for everyone, even if the person you're talking to really did make a mistake, UNLESS whatever they did caused physical harm to you or a loved one, try to not be a raging ******* to them because chances are they've already been treated like dirt 60 other times that day.
Yesterday I walked into work and a co-worker was ringing up a lady. I could hear her just going OFF about something "someone" had messed up on, and saying how she didn't understand how someone could be so stupid to make such a mistake, and that "we spend a lot of money here and this is just insane." Um after she left I found out she was talking about ME. I had sold a corral panel to their friend yesterday and they were there to pick it up for her - and then it turned out the lady hadn't wanted a panel, she wanted a gate (but she had specifically said "I want the 10' panel in the ad", so I typed the SKU directly from the ad). The lady who actually BOUGHT the item wasn't even upset, my co-worker had talked to her on the phone. It was the lady picking UP the gate losing her mind. And when it was all said and done it was a $5 difference...and all they had to do was a normal return, it seriously took less than 10 minutes. They returned the panel, added a gate, paid $5, we loaded the gate for them and they left.
I'm actually lucky I had no idea that lady was talking about me because I would have been fired. I was LIVID after I found out it was ME she was calling stupid and dumb over something so absolutely asinine. It's a flipping livestock gate, I wish my life was so simple and perfect that the worst thing that ever happened was a cashier at TSC sold me the wrong item...and then fixed it.
Edited by livexlovexrodeo 2015-04-13 10:59 PM
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 Expert
Posts: 1718
Location: Southeast Louisiana | livexlovexrodeo - 2015-04-13 10:55 PM
I've pretty much only ever worked retail....I get yelled at on a daily basis. It amazes me how rude people are and its made me want to find a job with 0 customer interaction. I don't even have time to write out all my stories I could share of the dumb things I've been yelled at over.
One thing I will say, just as future reference for everyone, even if the person you're talking to really did make a mistake, UNLESS whatever they did caused physical harm to you or a loved one, try to not be a raging ******* to them because chances are they've already been treated like dirt 60 other times that day.
Yesterday I walked into work and a co-worker was ringing up a lady. I could hear her just going OFF about something "someone" had messed up on, and saying how she didn't understand how someone could be so stupid to make such a mistake, and that "we spend a lot of money here and this is just insane." Um after she left I found out she was talking about ME. I had sold a corral panel to their friend yesterday and they were there to pick it up for her - and then it turned out the lady hadn't wanted a panel, she wanted a gate (but she had specifically said "I want the 10' panel in the ad", so I typed the SKU directly from the ad). The lady who actually BOUGHT the item wasn't even upset, my co-worker had talked to her on the phone. It was the lady picking UP the gate losing her mind. And when it was all said and done it was a $5 difference...and all they had to do was a normal return, it seriously took less than 10 minutes. They returned the panel, added a gate, paid $5, we loaded the gate for them and they left.
I'm actually lucky I had no idea that lady was talking about me because I would have been fired. I was LIVID after I found out it was ME she was calling stupid and dumb over something so absolutely asinine. It's a flipping livestock gate, I wish my life was so simple and perfect that the worst thing that ever happened was a cashier at TSC sold me the wrong item...and then fixed it.
You're a cashier at Tractor Supply?!?!
I love that place! We know just about everyone there by name and we chat every time we go in, which is at least two or three times a month. Don't let people with a crappy attitude bother you, just know that you're loved by so many others, lol. |
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